Williamson's My Florist Reviews

Name: Williamson's My Florist
Address: Williamsons My Florist, Beechwood Nurseries, 17 Houston Mains Holdings, Uphall, West Lothian
Rating: 4.80

4.8 Rating 5,568 Reviews

95 %

of reviewers recommend Williamson's My Florist

4.8

Based on 5,568 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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About Williamson's My Florist:

Williamson’s My Florist established in 1935, an award-winning 4th generation family florist and garden centre business. Sourcing and selecting the freshest flowers from around the world for you our valued customer. Williamson’s My Florist offer next and same day flower delivery UK wide so if you are celebrating a birthday anniversary or just because Williamsons My Florist are on hand ready to help. Send your thoughts and emotions through hand crafted fresh floral designs is simple, Trust Williamsons My Florist to hand deliver. “Delivered by hand straight to the heart“.

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Phone:

01506811433

Email:

jim@myflorist.co.uk

Location:

Williamsons My Florist,
Beechwood Nurseries, 17 Houston Mains Holdings,
Uphall
West Lothian
EH526PA

Williamson's My Florist 5 star review on 27th October 2025

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was asked for a message to put on the flowers. My wifes name is ANN. When the Email came through, her name was spelt as ANNE. I phoned immediately to have this corrected and was assured that it would be changed. When the flowers arrived, it was still mis-spelt. That is TERRIBLE. Additionally, the message was not written onto a card with nice handwriting, it was printed onto a sticker using a basic block font and the sticker was stuck onto the card. It was not nicely placed on the card, it was crooked. Absolutely no effort was made by the person involved. The message was printed at the top of the sticker, not centralised. it was aweful. Effectively, what I am saying is that the person who did this did not care about what they were doing. It was a slapdash job and I would not use the service again. Additionally, the flowers were in a poor state after only 5 days. I would expect a longer life from flowers from a supermarket.”

Helpful Report

Posted 7 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your time and valued review allowing us to understand our service failings, we have discussed and learned from your fair comments. Please accept my sincere apologies, if you require floral services in the future please contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 7 years ago

“Unfortunately my mums lilly spray for her funeral did not have one lilly open, which made it look very different in appearance from the photos , and her mum letters and ribbon was missing”

Helpful Report

Posted 7 years ago

$Read Williamson\'s My Florist Reviews$

Please accept my sincere apologies that your order did not meet the required level of expectancy (I intend to contact you directly) but thank you for taking the time to let me know of your disappointment. Jim Williamson.

Posted 7 years ago

“Ordered Christmas flowers in the shop paid cash - next day received email with free box of chocolates - why was this not offered in shop as I am a regular customer”

Helpful Report

Posted 7 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your time and valued review, my apologies that you received the offer after you had placed your order, we should have checked our advanced orders and contacted you to see if the offer was suitable for your occasion or made clear in our email if the offer was exclusive to orders placed via our website. Please accept my sincere apologies, if you require our services in the future please contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 7 years ago

“We purchased funeral flowers. 2 massed letters and 5ft coffin top spray wreath To say I was disappointed was an understatement On the top spray wreath the white Roses were WELL past their day(I am a trained florist) The flowers on the massed displays (I think it was small roses ) were old..quite wrinkly and dried out I understand it was winter but Flowers should still be fresh and not old..I have saw better condition flowers in the Asda reduced flowers. If it had not been a funeral they would have been sent back!!”

Helpful Report

Posted 7 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your valued review. Please accept my sincere apologies that you were not completely satisfied with your recent order. If you require our services in the future please contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 7 years ago

“After repeating the message so many times I was astonished to find that not one word of it had been communicated for the card next morning I could not gain the sales mans attention far less his sympathy”

Helpful Report

Posted 7 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your time and valued review, my sincere apologies that we misinterpreted your message on your recent order, by highlighting your experience we can drill down and learn from your review, Please accept my apologies and if you have the need for our services in the future please contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 7 years ago

“Sadly for the first time I really was not satisfied but did not want to make a fuss. Usually ( last 8 years ) I order a very small wire posy of just the heads of 2 or 3 sea thistles ( 6 / 8 inches in height ) to push into the area in front of my sister’s graves. Instead I got a large bunch of 24 inch in height with 3 separate thistles. It was the Saturday before Christmas and the shop was busy and as I said I did not want to make a fuss and had to do the whole thing myself. I also bought an £18 red candle in a glass which was a real disaster- it spluttered from the first lighting and burnt down to half its size in 2 hours. Sorry but I was really disappointed Kate Howie”

Helpful Report

Posted 7 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for giving your time to create your valued review, my sincere apologies that we misinterpreted your expectations on the 23rd of December, by highlighting your experience in our Pitlochry shop we can learn from your comments, I hope as a frequent valued customer you can accept my apology, if you require any floral services in the future please feel free to contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of gaining back your trust in Williamsons. Best Regards Jim Williamson

Posted 7 years ago

“I felt they were not value for money”

Helpful Report

Posted 7 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your email review, please accept my sincere apologies that you felt your last order was not value for money, I have looked into your order and its content, I agree the product with a few variety changes would have increased the visual size and would have perceived greater value, I apologies that in this instance we used varieties that were more expensive subsequently reducing the volume and perceived value of your gift. I hope you can allow us to continue to serve you and at the point of ordering indicate to the handler our conversation or contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology and build your trust in Williamsons as your floral supplier. Best Regards Jim Williamson

Posted 7 years ago

“I was disappointed with the size of the bouquet compared to the pictureonline. I had also asked for afternoon delivery and it was delivered at 8pm along with another bouquet that had been ordered from another family member, with no contact as to why it was put with that delivery. I would have at least expected a courtesy phone call to ask if it was ok to go along with the other delivery for that address. Not likely to order again!!”

Helpful Report

Posted 7 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your time and valued review, my sincere apologies that we delivered your gift along with another order to your chosen address that had been ordered as an evening delivery, we should not have drawn from this that it was as no one home till after working hours, we should have made contact with you for your authorisation to do this, Please accept my apologies and I will forward you on my contact details so if you feel you can use our services in the future I can personally process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 7 years ago

Williamson's My Florist is rated 4.8 based on 5,568 reviews