Williamson's My Florist Reviews

Name: Williamson's My Florist
Address: Beechwood Nurseries, Beechwood Nurseries, Uphall
Rating: 4.79

4.8 Rating 4,863 Reviews

95 %

of reviewers recommend Williamson's My Florist

4.8

Based on 4,863 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

$Read Williamson\'s My Florist Reviews$

About Williamson's My Florist:

Williamson’s My Florist established in 1935, an award-winning 4th generation family florist and garden centre business. Sourcing and selecting the freshest flowers from around the world for you our valued customer. Williamson’s My Florist offer next and same day flower delivery UK wide so if you are celebrating a birthday anniversary or just because Williamsons My Florist are on hand ready to help. Send your thoughts and emotions through hand crafted fresh floral designs is simple, Trust Williamsons My Florist to hand deliver. “Delivered by hand straight to the heart“.

Visit Website

Phone:

01506811433

Email:

williamsons@myflorist.co.uk

Location:

Beechwood Nurseries,
Beechwood Nurseries
Uphall
EH52 6PA

Williamson's My Florist 5 star review on 30th March 2024

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were nice but did not last long, only 4 days !”

Helpful Report

Posted 5 years ago

“The design I received was much smallerthan I expected. I have often orderedflowers online and have never had this problem before”

Helpful Report

Posted 5 years ago

“Flowers not of the quality or display previous orders have been. Very disappointing”

Helpful Report

Posted 5 years ago

“The flowers delivered were not the same as the flowers advertised and described. Very disappointed. Considering contacting Chartered Trading Standards Insitute.”

Helpful Report

Posted 5 years ago

“I was very disappointed that my corsage was not as per order. It was not freesia, but white rosebuds which were a little limp on arrival and not in best condition the next day.”

Helpful Report

Posted 5 years ago

$Read Williamson\'s My Florist Reviews$

Hi Jean, I am sorry to hear you were unhappy with the corsage you received. I will forward you my email address privately if you could email me and we can hopefully get this resolved for you. Kind Regards, Jim Williamson.

Posted 5 years ago

“I was very pleased with the service when ordering my flowers and delivery was on time but I was very dissatisfied with the flowers and they were dead within a few hours Friends had bought flowers the day before from another shop and they were beautiful I spend a lot on these and was not impressed was going to call the shop but have been away”

Helpful Report

Posted 5 years ago

$Read Williamson\'s My Florist Reviews$

Carol, please accept my sincere apologies that you were not completely satisfied with the flowers you selected. Thank you for taking the time to write your feedback regarding this. Please contact me directly at jim@myflorist.co.uk so we can hopefully get this resolved for you. Kind Regards.

Posted 5 years ago

“very small bouquet for the money could have bought better flowers for a fiver from a garage disappointed as birthday present”

Helpful Report

Posted 5 years ago

$Read Williamson\'s My Florist Reviews$

Fiona, thank you for your valued review and I am sorry you did not feel that the bouquet was value for money. We strive to purchase the the highest quality stems for our bouquets which are made by experienced florists.

Posted 5 years ago

“On visiting my mother in law after her birthday I was impressed with the flowers I could see had been delivered. Unfortunately I soon realised that the flowers I had paid for were pitiful in comparison with the flowers from other local florists. I will not use you again!”

Helpful Report

Posted 5 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your email review and I am sorry that you were disappointed with your order. I would value your opinion as to the reason for disappointment (I will forward on contact details) as we endeavour only to purchase the the highest quality stems for our bouquets which are made by experienced florists. With these details, should you wish to place an order in the future, I will be able to personally process and add value as a way of apology and build your trust in Williamson's. Best Regards Jim Williamson

Posted 5 years ago

“Was quite disappointed. Looked nothing like the picture. Much smaller and nowhere near as full looking and the flowers were all different heights. Chose Williamson’s because they’ve been good in the past but not this time.”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your review and please accept my sincere apologies that you felt your order was not value for money. I apologise that in this instance the flower heads may not have been fully open or we may have used alternative stems with a higher cost which reduced the volume and perceived value of your gift. I hope you can allow us to continue to serve you and at the point of ordering indicate to the handler our conversation or contact me directly (I will forward contact details separately) so I can process your order adding value as a way of apology and build your trust in Williamson's as your floral supplier. Best Regards, Jim Williamson

Posted 6 years ago

“on delivery to dunoon address, am delivery not possible as requested flowers not available in time. Bouquet had a mix of roses and lillies, Roses died before lillies opened, not effective as the advertised product.”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your valued review. Please accept my sincere apologies that you were not completely satisfied with your recent order. If you require our services in the future please contact me directly (I will forward contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 6 years ago

“Delivered on the date specified and very early in the day. However that's the good out the way. The flowers were provided with the essentially "foods" to help keep them fresh which was helpful however didn't prevent them deteriorating over 4 days and during the rose head fell off after 2 days. Will not use again and would not recommend”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your valued review, and please accept my sincere apologies in regards to not being completely satisfied with the flowers. We have a 7 guarantee and would be happy to honour this so please contact me directly (I will forward you on my contact details). Best Regards Jim Williamson

Posted 6 years ago

“Despite a discussion in the shop with a very nice helpful young lady the spray which actually arrived at the crematorium was terrible. We had discussed colours of the flowers for the spray. We agreed to retaining the pink and white as per illustration and changing the third colour for purple. I chose a card with pink flowers to match. What actually arrived was a spray with white, purple and small yellow daisy like flowers with brown centres. It didn’t look good - fairly drab without the vibrancy of the pink.”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for taking the time to respond with your email review, please accept my sincere apologies that you had a disappointing experience, I have had time to look at your order and this was a complete breakdown of communication and transfer of information. Your response has allowed me to address and take measures to ensure a tighter grip on the likely hood of this happening in the future, as a valued customer to our family business I hope in the future you can bring yourself to use us again by contacting me directly so I can process your order adding value as a way of apology and build your trust in Williamsons as your floral supplier. Best Regards Jim Williamson

Posted 6 years ago

“The bouquet that was delivered on my behalf was completely different to the image I was shown on the Company website. The photo on the screen showed a vase packed full of bright yellow flowers with some greenery to set it off and looked delightful. The bouquet that was sent was basically a vase full of green "stuff" with a few yellow flowers spaced out in it, some of the tiny daffodils were already wilting. Before ordering I asked if my bouquet would look the same as the one on the screen and I was told it would be identical, it wasn't and both I and the recipient were left very disappointed. I won't be using this florist again.”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for taking the time to respond with your email review, please accept my sincere apologies that you had a disappointing experience. Your response has allowed me to address and take measures to ensure a tighter grip on the likely hood of this happening in the future, as a valued customer to our family business I hope in the future you can bring yourself to use us again. If so please contact me directly so I can process your order adding value as a way of apology and build your trust in Williamsons as your floral supplier. Best Regards Jim.

Posted 6 years ago

“I was asked for a message to put on the flowers. My wifes name is ANN. When the Email came through, her name was spelt as ANNE. I phoned immediately to have this corrected and was assured that it would be changed. When the flowers arrived, it was still mis-spelt. That is TERRIBLE. Additionally, the message was not written onto a card with nice handwriting, it was printed onto a sticker using a basic block font and the sticker was stuck onto the card. It was not nicely placed on the card, it was crooked. Absolutely no effort was made by the person involved. The message was printed at the top of the sticker, not centralised. it was aweful. Effectively, what I am saying is that the person who did this did not care about what they were doing. It was a slapdash job and I would not use the service again. Additionally, the flowers were in a poor state after only 5 days. I would expect a longer life from flowers from a supermarket.”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your time and valued review allowing us to understand our service failings, we have discussed and learned from your fair comments. Please accept my sincere apologies, if you require floral services in the future please contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 6 years ago

“Unfortunately my mums lilly spray for her funeral did not have one lilly open, which made it look very different in appearance from the photos , and her mum letters and ribbon was missing”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Please accept my sincere apologies that your order did not meet the required level of expectancy (I intend to contact you directly) but thank you for taking the time to let me know of your disappointment. Jim Williamson.

Posted 6 years ago

“Ordered Christmas flowers in the shop paid cash - next day received email with free box of chocolates - why was this not offered in shop as I am a regular customer”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your time and valued review, my apologies that you received the offer after you had placed your order, we should have checked our advanced orders and contacted you to see if the offer was suitable for your occasion or made clear in our email if the offer was exclusive to orders placed via our website. Please accept my sincere apologies, if you require our services in the future please contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 6 years ago

“We purchased funeral flowers. 2 massed letters and 5ft coffin top spray wreath To say I was disappointed was an understatement On the top spray wreath the white Roses were WELL past their day(I am a trained florist) The flowers on the massed displays (I think it was small roses ) were old..quite wrinkly and dried out I understand it was winter but Flowers should still be fresh and not old..I have saw better condition flowers in the Asda reduced flowers. If it had not been a funeral they would have been sent back!!”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your valued review. Please accept my sincere apologies that you were not completely satisfied with your recent order. If you require our services in the future please contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 6 years ago

“After repeating the message so many times I was astonished to find that not one word of it had been communicated for the card next morning I could not gain the sales mans attention far less his sympathy”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your time and valued review, my sincere apologies that we misinterpreted your message on your recent order, by highlighting your experience we can drill down and learn from your review, Please accept my apologies and if you have the need for our services in the future please contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 6 years ago

“Sadly for the first time I really was not satisfied but did not want to make a fuss. Usually ( last 8 years ) I order a very small wire posy of just the heads of 2 or 3 sea thistles ( 6 / 8 inches in height ) to push into the area in front of my sister’s graves. Instead I got a large bunch of 24 inch in height with 3 separate thistles. It was the Saturday before Christmas and the shop was busy and as I said I did not want to make a fuss and had to do the whole thing myself. I also bought an £18 red candle in a glass which was a real disaster- it spluttered from the first lighting and burnt down to half its size in 2 hours. Sorry but I was really disappointed Kate Howie”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for giving your time to create your valued review, my sincere apologies that we misinterpreted your expectations on the 23rd of December, by highlighting your experience in our Pitlochry shop we can learn from your comments, I hope as a frequent valued customer you can accept my apology, if you require any floral services in the future please feel free to contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of gaining back your trust in Williamsons. Best Regards Jim Williamson

Posted 6 years ago

“I felt they were not value for money”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your email review, please accept my sincere apologies that you felt your last order was not value for money, I have looked into your order and its content, I agree the product with a few variety changes would have increased the visual size and would have perceived greater value, I apologies that in this instance we used varieties that were more expensive subsequently reducing the volume and perceived value of your gift. I hope you can allow us to continue to serve you and at the point of ordering indicate to the handler our conversation or contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology and build your trust in Williamsons as your floral supplier. Best Regards Jim Williamson

Posted 6 years ago

Williamson's My Florist is rated 4.8 based on 4,863 reviews