Wilkinson Cameras Reviews

4.9 Rating 5,756 Reviews
99 %
of reviewers recommend Wilkinson Cameras
4.9
Based on 5,756 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 16th April 2024
S Middleton
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
M Peters
Wilkinson Cameras 5 star review on 18th January 2024
M Peters
417
Anonymous
Anonymous  // 01/01/2019
I decided to trade in a mint condition Leica MP and lens for a CSC system and contacted Wilkinson's to see about a trade in value, as they had been the original supplier. My initial valuation was a very disappointing £1,000 for the body and £300 for the lens, so I contacted other dealers and advertised on ebay and gumtree. The current cost of a Leica MP is £3,300 and second hand lenses are on offer around £700. A lens was suggested to me which may have been of interest and I considered a visit to the nearest shop. Without approval from me, I got an email saying the lens was being transferred to the Carlisle shop, then a further email from Carlisle saying the lens was available for collection. My opinion is that I was being railroaded into getting a very expensive lens that may not have suited my requirements or budget (especially with the very low valuation). I have just sold the MP body for over £1,600 via paypal and await clearance of the funds. I still intend purchasing a Lumix GX8 or GX80 with a selection of lenses and an adapter to use the Leica lens plus another so that I can use my Rollei lenses.
Helpful Report
(Carlisle) - Posted 7 years ago
Hi, I'm sorry that you feel the valuation of your equipment was low, but please note that we have to pay VAT on any pre-owned items we buy. We also buy them with the intention of selling them on, so of course we must also consider the need to make a profit, not just covering the cost of buying and selling the item. I'm glad that you were able to sell your Leica and both cameras you are considering as replacements are an excellent choice. I am quite confident that our staff weren't trying to railroad you into buying a lens and that their intention was purely to make the lens available to you locally should you require to view it in person or try it out. It was perhaps a little over zealous if you hadn't asked to view it, but I can assure you that the "hard sell" is not our style and that they were just trying to be helpful. I will speak to them and ask that they clarify everything before acting on impulse in future. I do hope you will consider shopping with us again in the future. Kind regards, Alex - Wilkinson Cameras
Posted 7 years ago
Why advertise an item online that is not available (discontinued )
Helpful Report
(Preston) - Posted 7 years ago
Hi, We have recently upgraded our website which should eliminate problems like this. Our live stock system should ensure that only products that are in stock are shown as available to buy online. In the case of "Special Order" items, these are shown as such. On rare occasions when placing the special order, it may turn out that the supplier has discontinued the item without letting us know. If it was a pre-owned item, as there are only one of each of these items available, there is a slim chance that as you are buying it online, it could be sold at the store where it is listed at the same time. Though a rare occurrence, it is possible and we will always contact you as quickly as possible and try to find a suitable alternative for you. We try to keep our products up to date on the website and we hope that you will enjoy using the new, improved website with more informative stock information. Regards, Alex - Wilkinson Cameras
Posted 7 years ago
I had asked for a price match on nikon 16-80, they said they would be in touch to say if this be possible. A couple of days passed and i received a message to let me know they had not forgetted about me however i did not hear anything after this voicemail. If they had just said sorry we can't price match that would have been fine. I have brought quite a bit of kit from wilkinson, so i left wondering to why they did this.
Helpful Report
Posted 7 years ago
Hi, Please can you let us know which store you rang (or emailed), approximately which date, and if possible which staff member you spoke to? This will help us to look into this further for you. Thanks, Alex - Wilkinson Cameras
Posted 7 years ago
Just an issue with slow delivery, still not received goods 9 days after order!
Helpful Report
(Online) - Posted 7 years ago
Hi, Thanks for taking the time to leave a review. I've just had a look into your order and because it is a Special Order item, the postage it set to 5-7 working days. I can confirm that the item was ordered from the UK distributor on the next working day after you placed your order. I'm very sorry that we haven't kept you up to date. In the morning, a member of our sales team will check on the status of the order and get in touch with you on the email address provided on your original order. Regards, Alex
Posted 7 years ago
Still awaiting order now over 3 weeks
Helpful Report
(Preston) - Posted 7 years ago
I placed an order for a single small item on Tuesday 31st May. Today is now Wednesday 8th June and all I have received so far is a receipt of purchase. I have no confirmation that my purchase has been despatched for delivery, even though your site claims to deliver within a few working days. I am going away at the weekend on a photography trip and will be very disappointed if I have not received my purchase by then.
Helpful Report
(Online) - Posted 7 years ago
Thank you for submitting a review for Wilkinson Cameras and bringing to our attention the issue you are having. Please accept my apologies for the sub-standard communication you have received from us regarding your order. I have been in contact with the store to find out where your order is up to and emailed you directly with more details. We provide regular staff training, including how to update customers on their orders, but I realise on this occasion it did not happen. I can assure you that this matter will be taken further and refresher training provided. I hope your new purchase gets plenty of use on your upcoming photography trip and that we can provide better communications and a quicker service for you next time. Tony - Wilkinson Cameras
Posted 7 years ago
My email of the 19th May, sent to your Preston Store, gives a fairly clear picture of my opinion of your customer service. The fact that I received neither acknowledgment or reply further reinforces my view. I intend to make further significant purchases in the next couple of months. These will be from Wex or Amazon. Yours faithfully Paul Twambley Kirkham
Helpful Report
(Preston) - Posted 7 years ago
Hi, Thank you for bringing this to our attention and I'm sorry that you experienced a sub-standard level of customer service. I've looked into this matter for you and I believe that the issue with your purchase has now been resolved and that a member of staff at the Preston store rang you after reading your email. We do have provide regular training, including how to respond to emails in a timely and professional manner, but I realise that in this case this did not happen. I can assure you that this matter will be taken further and refresher training provided. I hope that you will give us another chance to prove that this isn't the usual standard of service at Wilkinson Cameras, but most of all I hope you enjoy using your lens and take some great photographs. Regards, Alex - Wilkinson Cameras
Posted 7 years ago
Wilkinson Cameras is rated 4.9 based on 5,756 reviews