I have used my local store in the past for some large items. I wanted to expand my equipment but, after two attempts, was extremely disappointed. I bought a new camera remotely from another shop rather than try again in the shop. I recently purchased a strap and some memory online from Wilkinson which went well, but as for the local store, no way. Revision So here are the details, I also add comments in () to give additional information to show how I felt or thoughts. Store Warrington 1st visit possibly 23 June I called in, there was a lady and gentleman working. I said do you have a 90D I can look at. The man said no and they probably won’t get one in now. I said I thought so as they are discontinued. I was told I may have to track down one in stock or second hand. I said I have a 7D Mk ii, and am looking for upgrade/2nd body. I was then told the 90D is not a replacement for this and the AF system is not as good and build quality is lower. Stated the R7 may be better, one was due in that day to look at but I said I was heading home I said not sure if mirrorless is what I want and that the body may be too small in my hand. I asked about a 90D that was second hand they had in store. He went to get this. I looked it over and asked about the shutter actuation count. He said even if I wanted to find out I couldn’t because Canon restrict this. (I later rand the Liverpool store to check this, they said the same - this is odd as I have now bought one and that shop was able to give this detail) So I said I may have to look at what to do. I left. 2nd incident phone call around mid July Asked for some advice, stater I do mainly wildlife and sports, I outlined what kit I have and want to add/improve. Camera-90D, 6D mkii or 5D iv or possibly R6. I was told would not go full frame for sports as you get more zoom on aps-c (I know this is 1.6x because I use the 7D) he then said you could just go for the R3 then (way too expensive for amateur, but I only needed some clarity to benefits) I then asked about Canon 100-400 f5.6L v Tamron 150-600 Or Sigma 150-600 . He said well you get more range at long tele end(obviously) I said I wanted to know if the image quality was better/worth looking at. He said yes. I then said you have a second hand one in another store and asked can this be sent to the shop, he said you will have to pay for it. I said no, you have previously done this with no cost, and I bought it after inspection. I told him the SKU number, he said we do not have that lens. I said it’s on your website and told him the code again. He said we don’t have it, I stated I can see the code. He asked for the number again. He then said this was sold yesterday afternoon. He then said where are you based, I told him he said come in as you don’t seem to know what you want. We finished the call. Info - I have researched the cameras on Camera decisions to narrow things down and 90D was a strong choice for sports. I looked at all lenses to try to match to my kit and wanted to see if big brand was better for me or which of the other 2 was best. I can not drive so to call in takes 2 hours. The lens choice is still waiting, there is an option in store but I do not want to be told I don’t know what I want. I expect good customer service no matter the cost of products but I certainly expect it when I will possibly spend £2.5K.