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Wilkinson Cameras Reviews

4.9 Rating 6,315 Reviews
99 %
of reviewers recommend Wilkinson Cameras
Company Reviews Product Reviews
3,328
 Metrics Info
4.9
Based on 6,315 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

Write Your review

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Mr B Slaney
Verified Buyer
“Spoke to a member of staff over the phone regarding my payment that was not going through on your website. He had an attitude problem when I said it must be your website as I don't have a problem on any other website with my bank card! He said it was my card that was the problem and not the website. After 3 attempts with my card I had to make payment via PayPal using the same said card! I didn't like the member of staffs tone of voice. I suggest you change it when dealing with somebody that wants to place an order!”
Helpful Report
Posted 4 years ago
Good afternoon, I’m sorry you had trouble paying. I can see that you attempted to pay twice by card, but on both attempts were unable to verify your details. Modern security standards, in place for your protection, require that you must be able to supply additional security information when paying by credit card. Often this will be the inputting of a security code sent to your mobile by text message or authentication via for online banking app. I’m afraid that we can see from the error codes on your two attempted orders and data from other successful transactions that day, that the issue did either lie directly with your card issuer or with incorrect or missing verification data being entered. I’m glad that you found you were able to pay with PayPal, who do use their own verification methods for securing payments and does explain why this went through differently. I see that as a gesture of goodwill that your chosen method of free 3-4 working day postage was upgraded to a Next Working Day postage and that your order arrived with you just over 24 hours from being placed. I hope you’ll enjoy using your new purchase and have had an enjoyable Christmas. Regards, Alex | Wilkinson Cameras
Posted 4 years ago
Mr A Watson
Verified Buyer
“Very excellent service, Superbly quick delivery”
Helpful Report
Posted 4 years ago
Mrs S Moschopoulou
Verified Buyer
“Great fast service and the product is excellent. Thanks.”
Helpful Report
Posted 4 years ago
Mr P Noblet
Verified Buyer
“We've always bought our photography gear from Wilkinson's. Fast delivery and a good price. The shops are excellent also.”
Helpful Report
Posted 4 years ago
A
Verified Buyer
“Consistently excellent service (online and phone orders/delivery, phone and email support from friendly and knowledgeable staff) and good prices.”
Helpful Report
Posted 4 years ago
Mr P Jefferson
Verified Buyer
“Excellent service highly recommended”
Helpful Report
Posted 4 years ago
Mrs N Torr
Verified Buyer
“I telephoned Wilkinson Cameras at the last minute before Christmas as I had no idea how difficult it has become to buy a 35mm film nowadays. The gentleman was really helpful, very polite and friendly and I received the film within 2 working days as promised! Very impressed and will definitely recommend and use again. Thank you!”
Helpful Report
Posted 4 years ago
N Pascoe
Verified Buyer
“Great price, cheaper than everyone else. Great communication . Highly recommended”
Helpful Report
Posted 4 years ago
A
Verified Buyer
“Efficient as ever Articles well made a delivered on time”
Helpful Report
Posted 4 years ago
C Stacey
Verified Buyer
“Brilliant service and really good quality camera”
Helpful Report
Posted 4 years ago
G Owen
Verified Buyer
“Recently purchased Canon R6 and l70-200mm lens from Warrington store and found staff very knowledgeable, engaged and extremely helpful. I’m really happy with the customer service I received and find it so refreshing to be able to go in a shop, look at the camera and have someone to answer any questions I may have., rather than just buying online! Where’s the customer service there ? I’ve since bought a spare battery and remote switch online as well. Excellent swift delivery on those items.”
Helpful Report
Posted 4 years ago
Mr K Nabola
Verified Buyer
“Excellent product, fast delivery well packaged.”
Helpful Report
Posted 4 years ago
G Cutts
Verified Buyer
“When I first recieved. Items where missing . But your team (kane ?) Was very quick and efficient at sorting the problem”
Helpful Report
Posted 4 years ago
Hi Gillian, Thank you so much for your understanding with regards to the mix up with your order. It's certainly extremely rare for an item to be sent to us incorrectly from the manufacturer and I hope it didn't cause you too much inconvenience. We really appreciate your understanding. Have a lovely Christmas, Alex | Wilkinson Cameras
Posted 4 years ago
Mr W Gibbons
Verified Buyer
“Thanks for a first class service William Gibbons.”
Helpful Report
Posted 4 years ago
A
Verified Buyer
“Great service”
Helpful Report
Posted 4 years ago
A
Verified Buyer
“Good price and delivered quickly”
Helpful Report
Posted 4 years ago
A
Verified Buyer
“Great fast service and very easy to deal with, would recommend to anyone.”
Helpful Report
Posted 4 years ago
Mrs E Brady
Verified Buyer
“Not used yet as it’s a Christmas present but was recommended by a professional photographer as a good starter camera so I’m sure it’ll be fine”
Helpful Report
Posted 4 years ago
Mr D Lagan
Verified Buyer
“Super quick delivery, excellent communication!”
Helpful Report
Posted 4 years ago
Mr M Horton
Verified Buyer
“Just a review of Wilkinson customer Service not the product, Seamless transaction, spot on communication, & fast delivery = zero mither . Highly recommended and will definitely buy from them again. Thanks very much.”
Helpful Report
Posted 4 years ago
Wilkinson Cameras is rated 4.9 based on 6,315 reviews
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