Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,135 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

Write Your review

Tell us how Wilkinson Cameras made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wilkinson Cameras 5 star review on 15th May 2025

Wilkinson Cameras 5 star review on 13th May 2025

M Stroud

Wilkinson Cameras 5 star review on 22nd April 2025

D McKeown

Wilkinson Cameras 5 star review on 11th April 2025

B Adams

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price but slow to dispatch (apparently due to delays with manufacturer, albeit in the UK), though disappointed with the lack of communication from Wilkinson. Told would take up to 3-4 weeks, but 4.5 weeks later I was left to chase them for an update. Called and was told would look into it and let me know, but then never called back or emailed. Got here eventually, but didn’t feel like customer service was adequate.”

Helpful Report

Posted 3 years ago

Hi Stephen, I’m sorry there were delays with your Special Order item. Under normal circumstances these would arrive within the 5-7 days quoted on the website. However, the pandemic has caused huge global supply chain issues from materials shortages, manufacturing delays, right through to shipping container shortages which has severely impacted certain lines. Whilst Billingham bags are made in the UK, many of their raw materials and components will have been impacted for these reasons. We have very detailed order updates, so I can see that the team notified you of the delay within 5 minutes of your order being placed on September 24th advising a 3-4 week lead time and you called for an update just over 3 weeks later on October 18th. I can see your item was then dispatched on October 27th which is a little longer than initially stated. I can understand the frustration this may cause and I am sorry for any inconvenience. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“Had difficulty with ordering online; ordered the wrong used item my mistake: there were two very similar. Lady dealing with online was not very helpful and in a complete rush with no patience. Just kept telling me what I had ordered, never looking at the fact that there were two very similar. Felt like not dealing with Wilkinson again! However spoke to the Southport branch who went out of there way and found the correct item online. All was rectified in the end and I bought a new item, in the Preston shop.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to provide feedback. I can see from the order notes that you ordered a C+ graded Pre-Owned item by mistake, having meant to order the same item in an A+ grade. I can therefore understand why you were a bit taken aback when you opened the parcel expecting a mint condition item, to find one with more obvious use. I can see who you spoke to about this and I have raised the issue with their manager and asked that they speak to the person in question. I'm really sorry that you didn't experience our usual excellent level of service. Providing friendly, expert service is something we are usually very good at and is at the very heart of our business model. I'm sorry we fell short on this occasion and I'm grateful that you gave us another chance at Southport and Preston stores and had the problem rectified. Please be assured that this will be taken further and I hope you will shop with us again online and in-store so we can show you that this isn't standard behaviour for members of our Customer Service team. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“Ordered by phone and this quite simple. The goods came within the stated timeframe and fit my umbrella perfectly. Customer service was good but I’d been advised by someone from another company who was super helpful. I ordered from Wilkinson because the same product was cheaper and would use them again.”

Helpful Report

Posted 3 years ago

“The availability of the Panasonic DMC-TZ80 seemed to be limited but Wilkinson cameras offerred one from stock at a good price. It was delivered very quickly and the product is complete and functioned OK on my initial test. If I have one reservation it is that the box seal was broken and the contents were not as "box fresh" as I would expect, Is it a demo camera or all cameras opened and inspected/tested before shipment?”

Helpful Report

Posted 3 years ago

Hi Stephen, Thank you for taking the time to leave a review and I'm sorry you have encountered an issue with your new camera. All items are brand new, unless specified. Ex-display items are clearly listed as such. If an item is in an unsealed box (as many are these days) then we may inspect the contents to ensure they are correct. However, the Lumix TZ boxes do tend to be sealed and in the event that a camera has been removed from the box or a seal broken for any reason, you should be contacted by our Customer Service team at the first opportunity and given any relevant information, before we send the item to you. Every item in our system is tracked as it moves through the company so I can see that your item was sent via one of our retail stores, but that it hasn't been bought or returned at any point. This particular model isn't one we display as standard either (we display the black version instead). However, it may be that a customer in the store wanted to see the silver version and so the box has been opened. If this is the case, you should have been informed of this - this is our standard procedure. I will assume that the store hasn't fed this information to our Online Sales team before dispatching the item to you. I'm sorry if this has taken the shine off receiving your new camera, but please be assured that it is a brand new camera. This will be looked into and any relevant refresher training implemented. Apologies once again if this caused any concern for you. I hope you will enjoy using and get lots of use from your new Lumix TZ80. Please get in touch using sales@wilkinson.co.uk if you'd like to discuss this further or for any support you may require in future - our, usually excellent, customer service does not stop once you have made the purchase. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“I ordered a small Canon lens hood online but was made (by the site) to pay for next day delivery rather than the lower rate for a small, light, low-value item. Then, even though it had no more than 50 miles to come, it took two days to arrive, despite being despatched on the ordering day. Full marks though to Wilkinson Cameras for refunding my postage.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for taking the time to contact us. From checking your order we can see the order was placed on 29 Jun 2022 15:33:27 (this is over 30 minutes after our cut off time which is 3pm, the courier had already collected by the time at the location the item was in). From checking the shipment email which was sent on 29 Jun 2022 15:38:36, in the bright yellow box 'Please note passed cut off, dispatching the following working day'. https://www.wilkinson.co.uk/delivery-information/ On 30 Jun 2022 12:21:11, you had called us with regards to the whereabouts of the order in which you were told that you had missed the cut off the same day dispatch yesterday and that the parcel would go out that day on a next working day service before 12pm. You had wanted a postage refund however it was mentioned that if postage was refunded the service would be 3-4 working days. At which point you had asked us to cancel and refund which was on done almost immediately at 12:26:06. Kind Regards, Lily I Wilkinson Cameras

Posted 2 years ago

“I rang on Bank Holiday Monday to purchase a lens that was in the sale having previously looked on line to see if it was possible to buy the lens and collect in store as I live in the Highlands but was travelling the following week to Cumbria and the option of collect in store wasn't available online. Postage was extra and from past experience with many other deliveries, things don't always go to plan, price or schedule in the Highlands. I spoke to a person in the store by phone and they checked that the lens I wanted was still available and could be sent to the store. It was, so I said I'd like to buy it. I asked if it would still be in the sale and available at the same price in a week's time and received an answer along the lines of 'probably'. I asked for more clarity and the sales person checked and said that the lens was in the sale, the sale would have ended and therefore the price would be higher (significantly higher). I said in that case I would pay for it now and collect it in a week. I was told that they couldn't accept payment over the phone and that the normal protocol was for the head office to set up a secure line for such transactions but they were closed and could I ring back the following day. I asked if the lens would still be available the following day at the same price and was told they couldn't guarantee they would still have it. In the end I gave up and bought the lens on line and paid the extra postage, 2 to 3 working days delivery. The email confirmation initially said delivery on Friday (order placed Bank Holiday Monday) but then the tracking information stated delivery would be Monday, after I had left to come south. In the event the lens was delivered on the Friday. Whilst I'm more than happy with the lens and the price, that Wilkinsons is a high street shop and there's the reassurance with a physical presence and knowledge that this is not a grey import, I can't help feeling let down by the lack of care with the sale, suggesting first that the price would 'probably' be the same without checking when in fact it would have gone up significantly, then there being no means of securing the item and buying it there and then. I will still use Wilkinsons in future but overall this wasn't good service.”

Helpful Report

Posted 4 years ago

Good evening, Thank you for leaving a review and bringing this to our attention. Your initial contact was not handled well and certainly isn’t how we operate as a business. We use a principle we call “One Wilkinson”, which is where our Online Sales team and the stores work together as one to ensure we can fulfil customer’s needs, whether organising payments, moving stock between stores or posting items out if they are not in a store, etc. Whoever you contact in the company should be able to advise you and offer you the same level of service, no matter your location or contact method. On this occasion, this hasn’t worked and you have been let down. I’m really sorry about this and I’m grateful you chose to shop with us regardless. We take all feedback, positive or negative, on board and use it to continually improve and ensure standards are being met. I will be using your review as a training opportunity for all our staff to make sure we do not let you or another customer down in the future. Dean, who spoke to you over the phone has only been with us for 7 months, 4 of which he was furloughed. It’s certainly not an excuse, but I do believe his short tenure before being furloughed and then his return to work with tighter staffing levels has contributed to him not receiving adequate training. I will ensure this is addressed. I have also sent you a separate email with some more information about how we plan to address the points you have raised. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“I ordered two travel adaptors. Only ONE arrived. I emailed Wilkinson Cameras and the second adaptor arrived quickly.”

Helpful Report

Posted 4 years ago

“Happy with telephone staff very disappointed with delivery service had to wait 5 days”

Helpful Report

Posted 4 years ago

Good afternoon, We can only apologise that your order did not arrive with you on time, the postage paid was reimbursed immediately once we knew of this and we have taken this up with Parcel Force. The parcel was dispatched on a next working day service unfortunately, the carriers do sometimes have delays which are beyond our control. If you wish to make your own complaint to ParcelForce directly, you can do so here: https://www.parcelforce.com/help-and-advice/sending/problem-or-complaint Kind Regards, Wilkinson Cameras.

Posted 4 years ago

“Not particulary happy that my Nikon D500 (body only) was shipped in the wrong box, it arrived in a D500 + 16 80mm VR kit lens box. Also when the parcel arrived it was left outside, in the rain, in full view, by DPD, despite me not leaving any 'leave in a safe place' instructions. I was actually in my house awaiting the deliver and they didn't ever ring the doorbell. Actually very happy with the camera and the price I paid.”

Helpful Report

Posted 4 years ago

“Service was QUICK (with £12.50 paid next working day delivery) which was exactly what I needed. The inflated price for the item I purchased means that I will only purchase from Wilkinson when I need something urgently. I received an £8 item and paid £25.49. Take from that what you will!”

Helpful Report

Posted 5 years ago

Thanks for leaving a review and for shopping with us. We do think it’s a little unfair to suggest you paid £25.49 for something that should cost only £8. The printer maintenance tank you purchased was only £12.99. This is the RRP for this item. Your order qualified for the free delivery we currently offer, but you chose one of our expedited services - a next day before 12pm service, which is charged at £12.50. We’re glad the item arrived as it should have done and hopefully got your printer back up and running again as a result. Thanks again for shopping with us, Wilkinson Cameras

Posted 5 years ago

“Still waiting for the Olympus 2x teleconverter which Olympus UK website says they have in stock. I could have bought the original purchase elsewhere but do try to shop at a local store rather than, for example, use Amazon.”

Helpful Report

Posted 5 years ago

Hi Anthony, Hopefully you are enjoying using your new lens, it's a great choice - fantastic quality - and thanks for supporting an independent business. The M.Zuiko 2x Teleconverter, worth £379, included free of charge with your order (this offer was exclusive to only selected UK retailers, excluding Amazon) is currently out of stock with Olympus. But rest assured, your lens has been on order since May 27th. Having spoken to our Olympus account manager today, I'm afraid they do not expect them to arrive in the country until the week commencing June 15th. As soon as yours arrives it will be sent to you - you will receive dispatch information via the courier when it's on its way. Hopefully you will still enjoy using the lens in the meantime. I'm afraid you can't reply directly to this review, so if you wish to discuss it further, please drop us an email at sales@wilkinson.co.uk or you can call us on 01772 252 188 or visit the website for Live Chat. Regards, Alex | Wilkinson Cameras

Posted 5 years ago

“This is going to be a hard one. I bought Fuji XT3 camera body on 12th May after its price dropped by about £200. The camera came with a half leather case, 2 year warranty and free delivery. At the time most of UK Fuji authorised retailers (including Wilkinson) had it for £899, but two or three had it for £849. When I spoke to Wilkinson sales assistant prior to placing the order on line I asked if they could match the best price ie £849. He declined. All what he offered was a free next day delivery. I have been a loyal Wilkinson Cameras customer for a number of years, I know all the guys in their Warrington shop. Before the lockdown I frequently visited the shop and often had a good chat with them. So, in the spirit of supporting local business in these difficult times, rather than just going for the best price, I decided to pay a bit more and bought the camera from Wilkinson. The price drop was time limited and after 15th May the price went back up to the original £1100-£1150. However, when I checked the prices a week later (May Bank Holiday) I found out that the best prices went back down to £849-£899. Wilkinson Cameras were offering the same deal to the whole of the UK for £849! No questions asked. So, having said all this it is understandable that on this particular occasion I feel a bit hard done by. It is nothing new that loyalty or emotional business decisions don’t pay. In relation to ‘anonymous’ businesses, where you don’t personally know the people behind the logo, I have no problem. In this case, I think it is a bit different. Would Wilkinson Cameras be prepared to do repair the relationship by eg offering a £50 voucher against future in store or on line purchases? I don’t know.”

Helpful Report

Posted 5 years ago

“Printer arrived promptly but the way Parcelforce pack fragile electrical equipment in their vans is disgraceful. The driver seemed to prefer me to collect from his van than deliver the printer to my door. I was shocked to see that all the parcels had just been thrown in the back of the van and were in a huge pile. There’s a reason for fragile labels and this way up! They just don’t care. Let’s hope the printer hasn’t had its delicate electrical circuitry damaged by these clowns! It prints well when it decides its not offline, so a few issues. On Sunday it took me 4 hours to convince the printer to output a black and white job, it then decided to switch the ink back from matte black to photo black... very annoying and a waste of an A3 + sheet of archival matt and the ink. Please change your courier.”

Helpful Report

Posted 5 years ago

“We have spent a lot of money with Wilkinson Cameras. We go back to the Chester Store because one of the male advisors was extremely knowledgeable and assisted us with our very first canon camera purchase. However if he is not in the shop or is busy attending to other customers, we leave as the two female assistants are just not on the same level with camera knowledge or information on deals etc Recently made a purchase online. The process was quick and efficient.”

Helpful Report

Posted 5 years ago

“It's a Christmas present, unopened and unwrapped. It's only Monday so won't be able to review it yet. Christmas day is Wednesday it will be opened then.”

Helpful Report

Posted 5 years ago

“Easy order process and good value for money on a sample pack of high quality inkjet paper, however I payed over £5 for p&p to find the paper arrived creased after being rammed through my letterbox by the delivery person. I would recommend better packaging and appropriate labelling.”

Helpful Report

Posted 5 years ago

“Lens is great value and will be well used, but their choice of DPD as a courier will make me think twice abour ordering. Delivery late and message about parcel being demivered to front porch is a mystery as I don't have one. The parcel was thrown over a 6 foot garden gate, thnkfully it was well packaged.”

Helpful Report

Posted 6 years ago

“Bought a bag for my camera for £1 but thought the p&p charges were way too much”

Helpful Report

Posted 6 years ago

“Fedex spoiled my enjoyment of my purchase. very, very bad. In the future I will avoid them like the plague. On a positive note, customer services at Wilkinson Camera did their best to get the camera delivered. They were great at keeping me informed of the dereliction of Fedex.”

Helpful Report

Posted 6 years ago

“Ordered online.”

Helpful Report

Posted 7 years ago

Wilkinson Cameras is rated 4.9 based on 6,135 reviews