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Wilkinson Cameras Reviews

4.9 Rating 5,754 Reviews
99 %
of reviewers recommend Wilkinson Cameras
Company Reviews Product Reviews
2,995
 Metrics Info
4.9
Based on 5,754 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 16th April 2024
S Middleton
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
P Ferris
Wilkinson Cameras 5 star review on 18th January 2024
M Peters
Wilkinson Cameras 5 star review on 18th January 2024
M Peters
417
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr G Hodgson
Verified Buyer
“I rang on Bank Holiday Monday to purchase a lens that was in the sale having previously looked on line to see if it was possible to buy the lens and collect in store as I live in the Highlands but was travelling the following week to Cumbria and the option of collect in store wasn't available online. Postage was extra and from past experience with many other deliveries, things don't always go to plan, price or schedule in the Highlands. I spoke to a person in the store by phone and they checked that the lens I wanted was still available and could be sent to the store. It was, so I said I'd like to buy it. I asked if it would still be in the sale and available at the same price in a week's time and received an answer along the lines of 'probably'. I asked for more clarity and the sales person checked and said that the lens was in the sale, the sale would have ended and therefore the price would be higher (significantly higher). I said in that case I would pay for it now and collect it in a week. I was told that they couldn't accept payment over the phone and that the normal protocol was for the head office to set up a secure line for such transactions but they were closed and could I ring back the following day. I asked if the lens would still be available the following day at the same price and was told they couldn't guarantee they would still have it. In the end I gave up and bought the lens on line and paid the extra postage, 2 to 3 working days delivery. The email confirmation initially said delivery on Friday (order placed Bank Holiday Monday) but then the tracking information stated delivery would be Monday, after I had left to come south. In the event the lens was delivered on the Friday. Whilst I'm more than happy with the lens and the price, that Wilkinsons is a high street shop and there's the reassurance with a physical presence and knowledge that this is not a grey import, I can't help feeling let down by the lack of care with the sale, suggesting first that the price would 'probably' be the same without checking when in fact it would have gone up significantly, then there being no means of securing the item and buying it there and then. I will still use Wilkinsons in future but overall this wasn't good service.”
Helpful Report
Posted 3 years ago
Good evening, Thank you for leaving a review and bringing this to our attention. Your initial contact was not handled well and certainly isn’t how we operate as a business. We use a principle we call “One Wilkinson”, which is where our Online Sales team and the stores work together as one to ensure we can fulfil customer’s needs, whether organising payments, moving stock between stores or posting items out if they are not in a store, etc. Whoever you contact in the company should be able to advise you and offer you the same level of service, no matter your location or contact method. On this occasion, this hasn’t worked and you have been let down. I’m really sorry about this and I’m grateful you chose to shop with us regardless. We take all feedback, positive or negative, on board and use it to continually improve and ensure standards are being met. I will be using your review as a training opportunity for all our staff to make sure we do not let you or another customer down in the future. Dean, who spoke to you over the phone has only been with us for 7 months, 4 of which he was furloughed. It’s certainly not an excuse, but I do believe his short tenure before being furloughed and then his return to work with tighter staffing levels has contributed to him not receiving adequate training. I will ensure this is addressed. I have also sent you a separate email with some more information about how we plan to address the points you have raised. Regards, Alex | Wilkinson Cameras
Posted 3 years ago
M Linda Christmas
Verified Buyer
“I ordered two travel adaptors. Only ONE arrived. I emailed Wilkinson Cameras and the second adaptor arrived quickly.”
Helpful Report
Posted 3 years ago
Mr P Lang
Verified Buyer
“Happy with telephone staff very disappointed with delivery service had to wait 5 days”
Helpful Report
Posted 3 years ago
Good afternoon, We can only apologise that your order did not arrive with you on time, the postage paid was reimbursed immediately once we knew of this and we have taken this up with Parcel Force. The parcel was dispatched on a next working day service unfortunately, the carriers do sometimes have delays which are beyond our control. If you wish to make your own complaint to ParcelForce directly, you can do so here: https://www.parcelforce.com/help-and-advice/sending/problem-or-complaint Kind Regards, Wilkinson Cameras.
Posted 3 years ago
Mr S Fish
Verified Buyer
“Not particulary happy that my Nikon D500 (body only) was shipped in the wrong box, it arrived in a D500 + 16 80mm VR kit lens box. Also when the parcel arrived it was left outside, in the rain, in full view, by DPD, despite me not leaving any 'leave in a safe place' instructions. I was actually in my house awaiting the deliver and they didn't ever ring the doorbell. Actually very happy with the camera and the price I paid.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Service was QUICK (with £12.50 paid next working day delivery) which was exactly what I needed. The inflated price for the item I purchased means that I will only purchase from Wilkinson when I need something urgently. I received an £8 item and paid £25.49. Take from that what you will!”
Helpful Report
Posted 3 years ago
Thanks for leaving a review and for shopping with us. We do think it’s a little unfair to suggest you paid £25.49 for something that should cost only £8. The printer maintenance tank you purchased was only £12.99. This is the RRP for this item. Your order qualified for the free delivery we currently offer, but you chose one of our expedited services - a next day before 12pm service, which is charged at £12.50. We’re glad the item arrived as it should have done and hopefully got your printer back up and running again as a result. Thanks again for shopping with us, Wilkinson Cameras
Posted 3 years ago
A Green
Verified Buyer
“Still waiting for the Olympus 2x teleconverter which Olympus UK website says they have in stock. I could have bought the original purchase elsewhere but do try to shop at a local store rather than, for example, use Amazon.”
Helpful Report
Posted 3 years ago
Hi Anthony, Hopefully you are enjoying using your new lens, it's a great choice - fantastic quality - and thanks for supporting an independent business. The M.Zuiko 2x Teleconverter, worth £379, included free of charge with your order (this offer was exclusive to only selected UK retailers, excluding Amazon) is currently out of stock with Olympus. But rest assured, your lens has been on order since May 27th. Having spoken to our Olympus account manager today, I'm afraid they do not expect them to arrive in the country until the week commencing June 15th. As soon as yours arrives it will be sent to you - you will receive dispatch information via the courier when it's on its way. Hopefully you will still enjoy using the lens in the meantime. I'm afraid you can't reply directly to this review, so if you wish to discuss it further, please drop us an email at sales@wilkinson.co.uk or you can call us on 01772 252 188 or visit the website for Live Chat. Regards, Alex | Wilkinson Cameras
Posted 3 years ago
Mr J Michalec
Verified Buyer
“This is going to be a hard one. I bought Fuji XT3 camera body on 12th May after its price dropped by about £200. The camera came with a half leather case, 2 year warranty and free delivery. At the time most of UK Fuji authorised retailers (including Wilkinson) had it for £899, but two or three had it for £849. When I spoke to Wilkinson sales assistant prior to placing the order on line I asked if they could match the best price ie £849. He declined. All what he offered was a free next day delivery. I have been a loyal Wilkinson Cameras customer for a number of years, I know all the guys in their Warrington shop. Before the lockdown I frequently visited the shop and often had a good chat with them. So, in the spirit of supporting local business in these difficult times, rather than just going for the best price, I decided to pay a bit more and bought the camera from Wilkinson. The price drop was time limited and after 15th May the price went back up to the original £1100-£1150. However, when I checked the prices a week later (May Bank Holiday) I found out that the best prices went back down to £849-£899. Wilkinson Cameras were offering the same deal to the whole of the UK for £849! No questions asked. So, having said all this it is understandable that on this particular occasion I feel a bit hard done by. It is nothing new that loyalty or emotional business decisions don’t pay. In relation to ‘anonymous’ businesses, where you don’t personally know the people behind the logo, I have no problem. In this case, I think it is a bit different. Would Wilkinson Cameras be prepared to do repair the relationship by eg offering a £50 voucher against future in store or on line purchases? I don’t know.”
Helpful Report
Posted 3 years ago
J Tomich
Verified Buyer
“Printer arrived promptly but the way Parcelforce pack fragile electrical equipment in their vans is disgraceful. The driver seemed to prefer me to collect from his van than deliver the printer to my door. I was shocked to see that all the parcels had just been thrown in the back of the van and were in a huge pile. There’s a reason for fragile labels and this way up! They just don’t care. Let’s hope the printer hasn’t had its delicate electrical circuitry damaged by these clowns! It prints well when it decides its not offline, so a few issues. On Sunday it took me 4 hours to convince the printer to output a black and white job, it then decided to switch the ink back from matte black to photo black... very annoying and a waste of an A3 + sheet of archival matt and the ink. Please change your courier.”
Helpful Report
Posted 4 years ago
Mrs D Swift
Verified Buyer
“We have spent a lot of money with Wilkinson Cameras. We go back to the Chester Store because one of the male advisors was extremely knowledgeable and assisted us with our very first canon camera purchase. However if he is not in the shop or is busy attending to other customers, we leave as the two female assistants are just not on the same level with camera knowledge or information on deals etc Recently made a purchase online. The process was quick and efficient.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“It's a Christmas present, unopened and unwrapped. It's only Monday so won't be able to review it yet. Christmas day is Wednesday it will be opened then.”
Helpful Report
Posted 4 years ago
Mr D Shelton
Verified Buyer
“Easy order process and good value for money on a sample pack of high quality inkjet paper, however I payed over £5 for p&p to find the paper arrived creased after being rammed through my letterbox by the delivery person. I would recommend better packaging and appropriate labelling.”
Helpful Report
Posted 4 years ago
Mr J Mcleish
Verified Buyer
“Lens is great value and will be well used, but their choice of DPD as a courier will make me think twice abour ordering. Delivery late and message about parcel being demivered to front porch is a mystery as I don't have one. The parcel was thrown over a 6 foot garden gate, thnkfully it was well packaged.”
Helpful Report
Posted 4 years ago
P Jones
Verified Buyer
“Bought a bag for my camera for £1 but thought the p&p charges were way too much”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Fedex spoiled my enjoyment of my purchase. very, very bad. In the future I will avoid them like the plague. On a positive note, customer services at Wilkinson Camera did their best to get the camera delivered. They were great at keeping me informed of the dereliction of Fedex.”
Helpful Report
Posted 5 years ago
Mr K Rodrigues
Verified Buyer
“Ordered online.”
Helpful Report
Posted 6 years ago
Mr M Leech
Verified Buyer
“Good ....... and bad I had a reasonable idea of what I wanted and on my first visit, Clive was very helpful, let me handle the camera I wanted to see and suggested that I ring up and confirm it was in stock when I was ready to buy. when I went in to buy the camera and dealt with somebody else, I was also ready to buy some accessories. Starting with filters But according to the staff member I dealt with...... You don't sell filters for a Panasonic FZ200 Bridge camera's aren't generally designed to take filters. Yes sir, I know that looks like a screw thread, but it isnt. Well wrong on all three, chummy, which is why I've bought the accessories from somewhere else.......”
Helpful Report
(Warrington) - Posted 7 years ago
Hi, Thanks for letting us know about this. I have spoken to the store manager and asks that he speaks to his team members and refreshes their product knowledge in this area. There can be some confusion over filters with bridge cameras, as some do have threads and yet don't fit a filter, and some have no thread at all. Of course, this could have been quickly resolved and tested by trying a filter on the camera and I'm sure that in future that if there is any doubt then the staff at Warrington will do so. I'm sorry that by not doing so you ended up frustrated and unable to walk away with the filter(s) you required. I'm glad that the rest of your experience went smoothly and I hope that we'll see you again in the future. Enjoy using your camera and I you've already got some great shots! Kind regards, Alex - Wilkinson Cameras
Posted 7 years ago
A Newall
Verified Buyer
“A few times I have called at your shop for certain items which you did not have in stock (eg film/flashgun for my XPro, sheets for storing prints) and received the impression you were not interested. When I bought my XPro 1 from you I has found out it had been updated by Fuji but you refused to add this to the camera (for which I was prepared to pay a fee) and was given the impression it was a "take it or leave it" situation. I have found the camera shop in Chester which has a totally different attitude and are far more helpful in trying to assist and they had not totally forgotten the traditional photographer and still sold film!That shop will be my first port of call for future photographic needs, I do regret this as coming to work in Liverpool I was hoping to use you more.”
Helpful Report
(Online) - Posted 7 years ago
Mr P Spence
Verified Buyer
“I was looking to buy a Nikon d7200 on credit i got refused and felt there was pressure on me to buy the camera using a credit card, which i did. I donot regret it, i just felt the pressure to buy it and it was embrassing”
Helpful Report
(Carlisle) - Posted 7 years ago
Mrs J Bragg
Verified Buyer
“Kept me waiting to sort the paper work out after doing it twice because the first guy couldn't do it . When finally paying for the binoculars which was £1800 they couldn't even give me £5 of lens wipes”
Helpful Report
(Carlisle) - Posted 7 years ago
Mr D Barson
Verified Buyer
“After recently purchasing 2 cameras from the Preston store we enrolled on to the introduction workshop, unfortunately the first session was cancelled due to illness. The following workshop we weren't called to be given a place so had to wait months for this workshop despite already paying. Whilst I appreciate the staff are working in limited space within the store I felt we were on top of one another. To be told when I arrived the workshop isn't really for a my digital camera (Lumix) I believe wasn't a positive start. Whilst we'd purchased a Nikon DLSR and Panasonic Lumix TZ80 with 4K it was my belief that an introduction to photography was about any camera. In fact there wasn't much on the worksop I'm not able to perform with my camera. Also when my daughter with her Nikon was trying out a test with her camera where the assistant had difficulties with the camera setting to achieve the end result. Throughout the whole fiddling with the camera setting to achieve a picture at no time was the problem explained so we both walked away non the wiser. Overall I wouldn't enrol on another course, I felt whilst the staff were polite the course didn't offer anything that I hadn't already researched. I think the store has great product but the workshops need to be looked at.”
Helpful Report
(Preston) - Posted 7 years ago
Wilkinson Cameras is rated 4.9 based on 5,754 reviews
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