I rang on Bank Holiday Monday to purchase a lens that was in the sale having previously looked on line to see if it was possible to buy the lens and collect in store as I live in the Highlands but was travelling the following week to Cumbria and the option of collect in store wasn't available online. Postage was extra and from past experience with many other deliveries, things don't always go to plan, price or schedule in the Highlands. I spoke to a person in the store by phone and they checked that the lens I wanted was still available and could be sent to the store. It was, so I said I'd like to buy it. I asked if it would still be in the sale and available at the same price in a week's time and received an answer along the lines of 'probably'. I asked for more clarity and the sales person checked and said that the lens was in the sale, the sale would have ended and therefore the price would be higher (significantly higher). I said in that case I would pay for it now and collect it in a week. I was told that they couldn't accept payment over the phone and that the normal protocol was for the head office to set up a secure line for such transactions but they were closed and could I ring back the following day. I asked if the lens would still be available the following day at the same price and was told they couldn't guarantee they would still have it. In the end I gave up and bought the lens on line and paid the extra postage, 2 to 3 working days delivery. The email confirmation initially said delivery on Friday (order placed Bank Holiday Monday) but then the tracking information stated delivery would be Monday, after I had left to come south. In the event the lens was delivered on the Friday. Whilst I'm more than happy with the lens and the price, that Wilkinsons is a high street shop and there's the reassurance with a physical presence and knowledge that this is not a grey import, I can't help feeling let down by the lack of care with the sale, suggesting first that the price would 'probably' be the same without checking when in fact it would have gone up significantly, then there being no means of securing the item and buying it there and then. I will still use Wilkinsons in future but overall this wasn't good service.