Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,198 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 5th September 2025

M Serebrianska-Lomakova

Wilkinson Cameras 5 star review on 15th August 2025

V Spratling

Wilkinson Cameras 4 star review on 11th August 2025

461

Anonymous

Anonymous // 01/01/2019

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“Very pleased with my camera from Wilkinson Cameras.Delivery was quick and camera was well packed.”

Helpful Report

Posted 5 years ago

“I rang on Bank Holiday Monday to purchase a lens that was in the sale having previously looked on line to see if it was possible to buy the lens and collect in store as I live in the Highlands but was travelling the following week to Cumbria and the option of collect in store wasn't available online. Postage was extra and from past experience with many other deliveries, things don't always go to plan, price or schedule in the Highlands. I spoke to a person in the store by phone and they checked that the lens I wanted was still available and could be sent to the store. It was, so I said I'd like to buy it. I asked if it would still be in the sale and available at the same price in a week's time and received an answer along the lines of 'probably'. I asked for more clarity and the sales person checked and said that the lens was in the sale, the sale would have ended and therefore the price would be higher (significantly higher). I said in that case I would pay for it now and collect it in a week. I was told that they couldn't accept payment over the phone and that the normal protocol was for the head office to set up a secure line for such transactions but they were closed and could I ring back the following day. I asked if the lens would still be available the following day at the same price and was told they couldn't guarantee they would still have it. In the end I gave up and bought the lens on line and paid the extra postage, 2 to 3 working days delivery. The email confirmation initially said delivery on Friday (order placed Bank Holiday Monday) but then the tracking information stated delivery would be Monday, after I had left to come south. In the event the lens was delivered on the Friday. Whilst I'm more than happy with the lens and the price, that Wilkinsons is a high street shop and there's the reassurance with a physical presence and knowledge that this is not a grey import, I can't help feeling let down by the lack of care with the sale, suggesting first that the price would 'probably' be the same without checking when in fact it would have gone up significantly, then there being no means of securing the item and buying it there and then. I will still use Wilkinsons in future but overall this wasn't good service.”

Helpful Report

Posted 5 years ago

Good evening, Thank you for leaving a review and bringing this to our attention. Your initial contact was not handled well and certainly isn’t how we operate as a business. We use a principle we call “One Wilkinson”, which is where our Online Sales team and the stores work together as one to ensure we can fulfil customer’s needs, whether organising payments, moving stock between stores or posting items out if they are not in a store, etc. Whoever you contact in the company should be able to advise you and offer you the same level of service, no matter your location or contact method. On this occasion, this hasn’t worked and you have been let down. I’m really sorry about this and I’m grateful you chose to shop with us regardless. We take all feedback, positive or negative, on board and use it to continually improve and ensure standards are being met. I will be using your review as a training opportunity for all our staff to make sure we do not let you or another customer down in the future. Dean, who spoke to you over the phone has only been with us for 7 months, 4 of which he was furloughed. It’s certainly not an excuse, but I do believe his short tenure before being furloughed and then his return to work with tighter staffing levels has contributed to him not receiving adequate training. I will ensure this is addressed. I have also sent you a separate email with some more information about how we plan to address the points you have raised. Regards, Alex | Wilkinson Cameras

Posted 5 years ago

“Excellent quick delivery. Helpful advice on the phone. Even allowed us to order both sizes as couldn’t decide without actually seeing product then return whichever one not wanted. Money refunded promptly as well. 10 out of 10 !”

Helpful Report

Posted 5 years ago

“Excellent service prompt delivery great price and brilliant product. The Canon PIXMA printer is excellent quality even at a large scale ie A3!”

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Posted 5 years ago

“Great faultless service, will definitely do business with this company in the future = 5*”

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Posted 5 years ago

“Good price, quickly delivered, item packaged well”

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Posted 5 years ago

“There was one lady I spoke to prior to purchasing she's such an asset to the company. Very professional and patient. Keep doing good job.”

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Posted 5 years ago

“I order a Manfrotto Prolight Reloader Spin 55. First time I'd used this company and I had a great experience. Very easy to order and the item arrived the next day.”

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Posted 5 years ago

“Good communication and come quickly. Recommended.”

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Posted 5 years ago

“supplied ordered goods in good time, which is as much as one can hope for. Thank you.”

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Posted 5 years ago

“Wilkinson was the only UK source for my new Panasonic 100-400 f4-6.3 mft lens and delivered swiftly and safely having packaged it perfectly. Delighted with the product and service. Thank you.”

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Posted 5 years ago

“They were one of three retailers with the product I wanted at the lowest price online. Good communication and fast delivery. The product is excellent. I would definitely use them again and recommend them.”

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Posted 5 years ago

“I ordered a Feiyutech Vimble2 which was at a fantastic price. Order confirmation and delivery information were excellent and delivery was really quick.”

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Posted 5 years ago

“Excellent fast service for a small item”

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Posted 5 years ago

“Quality product delivered promptly.”

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Posted 5 years ago

“As an aged technophobe, I telephoned my request originally and the young man was very helpful, giving me a website and the numbers of the items I needed to order. This proved to be an easy process, even for me, and the package arrived safely 3 days later. I will certainly use it again and I will recommend your service to freinds. Thank you.”

Helpful Report

Posted 5 years ago

“Ordered a camera bag on Thursday afternoon last week. It was the best price that I could find. It arrived the next morning by 9.30 with a tracked delivery.”

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Posted 5 years ago

“Very quick delivery. Item was not as advertised but rectified very quickly and with excellent customer service.”

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Posted 5 years ago

“Can’t remember the name of the lady but after another seller sold me an out of stock item she was really helpful and whilst on the phone checked stock to ensure they had the camera in. Advised if i ordered by 3pm i would receive the next day. Camera arrived before 9am the next day. Thank you!”

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Posted 5 years ago

“Product as described Fast delivery”

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Posted 5 years ago

Wilkinson Cameras is rated 4.9 based on 6,198 reviews