Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,193 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 15th August 2025

V Spratling

Wilkinson Cameras 4 star review on 11th August 2025

Wilkinson Cameras 5 star review on 15th May 2025

Wilkinson Cameras 5 star review on 13th May 2025

M Stroud

458

Anonymous

Anonymous // 01/01/2019

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“I have recently taken back up photography after a long brake , I have found dealing with Wilkinson a joy and it has been a a pleasure to deal with them , the customer service is first rate and also the staff are very knowledgable and only to keen to help Would I recommend them most certainly will I shop there again most certainly”

Helpful Report

Posted 4 years ago

“I wanted to upgrade my camera system and fancied either the Olympus OM-D E-M1 Mkiii or the E-M1X. I had the E-M1 Mkii which I love and didn't want to sell or part ex it. I checked on line for the best prices for both models and eventually opted for the E-M1X. Olympus list price for this camera is £2799 but they were recently offering it for £1899 plus a further saving of £200 over the August Bank Holiday weekend. Wilkinson Cameras had the best deal in the country. The camera was for a special price of just £1599, which, incidentally, is the price of the new E-M1 Mkiii. I placed my order on-line, on the Saturday and received it on the Tuesday. To say I'm pleased with my purchase and the service would be an understatement. I would highly recommend Wilkinson Cameras.”

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Posted 4 years ago

“This was my second purchase from Wilkinson Cameras and I'm quite astonished. Let me explain. I received an email with a number of offers on Thursday morning and spotted a beautiful Manfrotto tripod for a bargain price. I placed an order and I was surprised how easy that was. I then received a confirmation of my order after a very short time. At this point I understood that it would be delivered in about three days time. Marvellous, I thought. But no, later on that day, Thursday, I received another email saying that the order was going to be delivered, wait for it....... THE NEXT MORNING! What about that for service. Sure enough, at half past nine PARCEL FORCE knocked on my door. Now I have spent many years in customer service and have a City & Guilds qualification in the subject and I have to say that this is the best service that I have experienced personally speaking. I have no hesitation in recommending this company to any photographer.”

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Posted 4 years ago

“Excellent service well packed and timely delivery.Thanks to Lily for her assistance regarding the latter.”

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Posted 4 years ago

“Excellent value, the delivery was very fast and I would certainly purchase from Wilkinson Cameras again. Thank you very much.”

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Posted 4 years ago

“I’ve made several purchases over the past 4 months, including a part exchange transaction. Service has been fantastic which is why I’ve gone back to buy from Wilkinson rather than other retailers.”

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Posted 4 years ago

“Great online shopping experience, backed up by a swift delivery and communication process.”

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Posted 4 years ago

“I bought a "phone clip", an item which is widely available these days. The "phone clip" that I bought from Wilkinsons was a superior phone clip, a phone clip of quality and it was despatched to my intended recipient with care, courtesy and consideration. It was also quick. You can get them for less but you get what you pay for.”

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Posted 4 years ago

“Thanks for your Prompt despatch of my Order of Canon ip8750 printer, Excellent service and very efficient young lady answering my Questions on the Telephone.”

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Posted 4 years ago

“Quality products at market leading prices all with reliable fast delivery. Super happy.”

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Posted 4 years ago

“I hadn't come across Wilkinson Cameras before but I've got them bookmarked now. I couldn't find the printer I wanted from the usual suspects, but lo and behold Wilkinson had one. What's more it was £10 cheaper than others were advertising it for. Placed the order without fuss and the printer arrived after the weekend as advertised. Good email communication alerting about the despatch/delivery times was helpful and accurate. Thanks guys! I'll be looking your way for my future photography needs..”

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Posted 4 years ago

“A huge thank you to Jenny in your Chester store for spending time discussing the pros and cons of various Panasonic LUMIX tz series cameras. I had been debating for weeks about which one to buy and chatting with her helped me make up my mind. I would normally visit the store, but at this present time, didn’t want to. Delighted to receive my purchase the very next day. Definitely a good ‘shopping‘ experience”

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Posted 4 years ago

“The item I bought was in very good condition and was shipped very quickly to me. I am very pleased with the purchase and very impressed with Wilkinsons.”

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Posted 4 years ago

“Recently purchased a lens from these guys. Absolutely fantastic customer service, great people giving good advice and I received my order the next day (boxed and packaged really well). I will definitely be using Wilkinson Cameras again!”

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Posted 4 years ago

“Great service! I bought a battery from ibatterys and realised that it was counterfeit. I decided to purchase from wilkinson and will do so in the future as you know that anything you buy will be genuine..”

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Posted 4 years ago

“Very pleased with my camera from Wilkinson Cameras.Delivery was quick and camera was well packed.”

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Posted 4 years ago

“I rang on Bank Holiday Monday to purchase a lens that was in the sale having previously looked on line to see if it was possible to buy the lens and collect in store as I live in the Highlands but was travelling the following week to Cumbria and the option of collect in store wasn't available online. Postage was extra and from past experience with many other deliveries, things don't always go to plan, price or schedule in the Highlands. I spoke to a person in the store by phone and they checked that the lens I wanted was still available and could be sent to the store. It was, so I said I'd like to buy it. I asked if it would still be in the sale and available at the same price in a week's time and received an answer along the lines of 'probably'. I asked for more clarity and the sales person checked and said that the lens was in the sale, the sale would have ended and therefore the price would be higher (significantly higher). I said in that case I would pay for it now and collect it in a week. I was told that they couldn't accept payment over the phone and that the normal protocol was for the head office to set up a secure line for such transactions but they were closed and could I ring back the following day. I asked if the lens would still be available the following day at the same price and was told they couldn't guarantee they would still have it. In the end I gave up and bought the lens on line and paid the extra postage, 2 to 3 working days delivery. The email confirmation initially said delivery on Friday (order placed Bank Holiday Monday) but then the tracking information stated delivery would be Monday, after I had left to come south. In the event the lens was delivered on the Friday. Whilst I'm more than happy with the lens and the price, that Wilkinsons is a high street shop and there's the reassurance with a physical presence and knowledge that this is not a grey import, I can't help feeling let down by the lack of care with the sale, suggesting first that the price would 'probably' be the same without checking when in fact it would have gone up significantly, then there being no means of securing the item and buying it there and then. I will still use Wilkinsons in future but overall this wasn't good service.”

Helpful Report

Posted 4 years ago

Good evening, Thank you for leaving a review and bringing this to our attention. Your initial contact was not handled well and certainly isn’t how we operate as a business. We use a principle we call “One Wilkinson”, which is where our Online Sales team and the stores work together as one to ensure we can fulfil customer’s needs, whether organising payments, moving stock between stores or posting items out if they are not in a store, etc. Whoever you contact in the company should be able to advise you and offer you the same level of service, no matter your location or contact method. On this occasion, this hasn’t worked and you have been let down. I’m really sorry about this and I’m grateful you chose to shop with us regardless. We take all feedback, positive or negative, on board and use it to continually improve and ensure standards are being met. I will be using your review as a training opportunity for all our staff to make sure we do not let you or another customer down in the future. Dean, who spoke to you over the phone has only been with us for 7 months, 4 of which he was furloughed. It’s certainly not an excuse, but I do believe his short tenure before being furloughed and then his return to work with tighter staffing levels has contributed to him not receiving adequate training. I will ensure this is addressed. I have also sent you a separate email with some more information about how we plan to address the points you have raised. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“Excellent quick delivery. Helpful advice on the phone. Even allowed us to order both sizes as couldn’t decide without actually seeing product then return whichever one not wanted. Money refunded promptly as well. 10 out of 10 !”

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Posted 4 years ago

“Excellent service prompt delivery great price and brilliant product. The Canon PIXMA printer is excellent quality even at a large scale ie A3!”

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Posted 4 years ago

“Great faultless service, will definitely do business with this company in the future = 5*”

Helpful Report

Posted 4 years ago

Wilkinson Cameras is rated 4.9 based on 6,193 reviews