i am a pensioner in my 70"s and when I bought the Hozelock coiled hose from you, I hadn't realised the impossibility of fitting the two fixings onto the hose. i warmed the hose end in hot water but still unable to push them on, so I had a hose which i was not able to use. i phoned the customer help line, explained about my age , some arthritis in my hands and my frustration at having bought something from you which I am unable to use. I asked if I could have a pre-paid label to enable me to return it to you without the expense of another six pound postage. The person I spoke to said that it was not your policy to provide the pre-paid label and directed me to contact Hozelock for help ! So I am not impressed with the service I received from you From.. Mrs G. House AL3 4BJ