The item was well packed and dispatched quickly. However I felt let down by not being given a delivery slot, which meant I had to wait in without any clue as to what time the item might arrive. As it was I missed the courier by 5 minutes, so I then had the unwelcome choices of repeating the whole performance the following day or making a 10 mile round trip to collect it myself (which I did). Most other retailers will make some sort of arrangement to tell the customer what time the item is likely to arrive and I felt that your performance in this respect was lacking.