Geoffrey Weddell
The item was well packed and dispatched quickly. However I felt let down by not being given a delivery slot, which meant I had to wait in without any clue as to what time the item might arrive. As it was I missed the courier by 5 minutes, so I then had the unwelcome choices of repeating the whole performance the following day or making a 10 mile round trip to collect it myself (which I did). Most other retailers will make some sort of arrangement to tell the customer what time the item is likely to arrive and I felt that your performance in this respect was lacking.
Helpful Report
Posted 2 years ago
Hi Geoffrey,

I am sorry that you feel our service was lacking on this occasion. We understand that waiting for a delivery can be frustrating and are looking at having the delivery slot feature that you mentioned in the near future. We do have the option on our site for your delivery to be left in a safe place or with a neighbour, this can be found on the checkout page, this is however bypassed if you choose PayPal Express checkout.

Kind Regards

James Allen
Director
Posted 2 years ago
Wigley DIY is rated 4.92 based on 2,135 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial