Hi Nick,
Sorry to hear you are not happy with the service you received. I have spoken to the web department who explained to me the situation. I believe you are unhappy that we do not currently deliver to the Isle of Wight.
I can assure you that this is not due to a lack of ambition, but simply because we cannot service any offshore islands profitably at this time. The fees charged by all couriers except the Post Office (who we can't use for a number of reasons) charge ridiculous fees and we would lose money. That is what I would describe as inefficient and unprofessional.
We do explain this on our 'Delivery and Returns' page which is available to read before you order. I have read the email that you were sent when we explained this to you and would not describe that as unprofessional in any way.
I therefore feel your review is unfair, and by far outweighed by the number of 5 star reviews praising us for our service during this difficult time. My grandfather started this business over 50 years ago and I do not believe we would still be trading if your opinion was accurate.
Kind Regards
James Allen
Director
“Shopped around for the best price on the garden hose that I wanted, Wigley's not only had it in stock but even with a delivery charge they were amongst the cheapest.
Well done Wigley DIY, would definitely recommend”
“Ordered goods but unfortunately carriage to the Isle of Wight was expensive so they had to cancel the order. Immediate refund and apology, very impressed.”
“Product was well packaged and is as expected but courier delivery was rubbish.So annoying to watch APC 2hr time slot tracking get closer only to see it return item to depot. Made worse by no answer to phone calls/email to APC to clarify what was going to happen. Cust service at Wigley did answer my email query to them & eventually got a conf of delivery from APC. Product not considered urgent and I know the courier APC is very busy but lack of communication is disappointing and I would be reluctant to re-order at this time, for this reason.”
“Just after starting the first use of the Hozelock Plus telescopic lance today, the plastic "bit" that controls the length of the lance broke, so now it cannot be used. However Wigley offered to replace it foc and the second version seems OK”
“Had in stock what I wanted where another DIY store could not find item, and it was cheaper At Wiley!!
Excellent distancing arrangements
Superb service
Can’t fault them”
“All I needed was a hose connector. All the big places had sold out or were quoting weeks for delivery. Wigley got it to me in days. Excellent service.”
“I ordered the Hozelock medium handle car brush and it works a treat and was by far the best price around on the internet. Delivery arrived as advertised and will definitely use again for any other car or garden stuff I need.”
“Speedy response to my online order, well done the despatch department and well done the courier.
Alas, the goods were faulty. I emailed to ask for replacement or repair - and got a response within an hour. No questions asked, replacement on its way. And it came, next day delivery.
I am very impressed - and I'll be ordering from Wigley DIY again.”
