“I forgot something on my order, rang up next morning and it was added swiftly and politely to my original order at no extra P&P. Not only that but the chap I dealt with on the phone gave me the impression that I was important.
Thanks Wigley, I will be back.”
“The item was well packed and dispatched quickly. However I felt let down by not being given a delivery slot, which meant I had to wait in without any clue as to what time the item might arrive. As it was I missed the courier by 5 minutes, so I then had the unwelcome choices of repeating the whole performance the following day or making a 10 mile round trip to collect it myself (which I did). Most other retailers will make some sort of arrangement to tell the customer what time the item is likely to arrive and I felt that your performance in this respect was lacking.”
Hi Geoffrey,
I am sorry that you feel our service was lacking on this occasion. We understand that waiting for a delivery can be frustrating and are looking at having the delivery slot feature that you mentioned in the near future. We do have the option on our site for your delivery to be left in a safe place or with a neighbour, this can be found on the checkout page, this is however bypassed if you choose PayPal Express checkout.
Kind Regards
James Allen
Director
“The website was easy to navigate, my order was received on the day as promised, it was packed well and the items ordered were exactly as expected. A first class service!”
“I was searching on the Web for glass drinks coasters to match placemats I'd bought elsewhere. Wigley DIY was the only site I could find them stocked. Moreover, for a modest postal charge they were delivered the next morning to Sussex, well wrapped and in perfect condition. I can't fault the service... an excellent company to buy from.”
“Found just what I was looking for at the best price I could find. Definitely got lucky and the items came next working day well packed. Bookmarked for future reference. Would highly recommend.”
