“I highly recommend Wigley DIY.
I bought a hozlock hose and auto reel on line. It was the best price I could find.
It came the next day. What a fantastic service. I will 100% use them again.”
“After ordering the paint, I was insured it would come in plenty of time before I went into dry dock there was a huge delay which cost me two days in dry dock resulting in £200 which was wasted two days delay on getting any of my work done resulting in me not getting anywhere near finishing my Boat action which was taken I feel was taken all too late. I feel I should be compensated for the loss of money that I’ve had to spend out and will continue to spend out having to rebook dry duck to get my work complete , also when leaving the dry dock the paint was still tacky which resulted in lots of damage to the boat with rapes rubbing and now you have to redo againnot very happy at all.”
Hi Emma,
Sorry you were disappointed with your order from us. I accept that there was an issue which caused a delay and I sincerely apologise for that, unfortunately these things sometimes happen.
In our defence you were informed of the issue as soon as it became apparent and were kept updated all through the process. You said that you were happy to wait as long as the paint arrived by Monday, and it was delivered on the Friday prior to this. We really did everything to make this happen and we were therefore surprised to get this review.
After we encountered an issue with the delivery from our supplier we even sent a 5L version rather than the 2 x 1L that you ordered, at a significant cost to ourselves, making sure that you got your order in what we thought was plenty of time.
Once again I apologise for the short delay in getting your order to you.
Wigley DIY
“Good price. Good service. Terrible delivery
Ordered a irrigation kit. Got an email early the next day and then the kit arrived, several hours earlier than predicted. Brilliant! :)
Ordered some more parts.
Email with delivery arrived. Parts would arrive whilst I was out. Used link to get parcel delivered to local shop. Confirmed it would arrive the next day - Thursday.
Thursday afternoon get email. "Unable to delivery to Shopify" and a photo of my doorstep!!!
Contacted to get parcel delivered to shop (again).
Friday. Nothing. Chased by phone email and Favebook. Get a message that parcel will be delivered on Monday.
Monday no email, so rang help number. Cannot find parcel! Call cuts off.
Call back. "We have found your parcel" vague about delivery.
At this point I realised the parcel centre was 2 miles away so drove and picked it up........”
