Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.38

4.4 Rating 5,089 Reviews

87 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,089 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 1 star review on 14th March 2025

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 light panels for my art studio but they arrived damaged. Louis in customer services was very helpful and got replacements sent immediately. There was a wee bit of miscommunication between us on how to dispose of the damaged lights but in the end this was also resolved to my satisfaction - he was very helpful and reached out to speak to me after a couple of emails, which I really appreciated. I always say I don’t judge a company on what goes wrong but on how they tackle that problem and put it right. Now the lights have been installed they are perfect and exactly what I wanted for the space. My husband is now envious of the quality of light in my art studio and is looking at getting something similar for his home office. Thank you for all your help Louis!”

Helpful Report

Hi Laura, Thank you for your review. Your feedback is greatly appreciated. Although the panel arrived damaged in transit, I am glad that we were able to resolve the issue with replacements being sent out right away. I am pleased to hear that you are happy with the products and would like to purchase more. If there is anything else I can do for you please do get in touch. Kind regards, WLED

“Orered two LED tube replacements for failed fluorescent tubes. Easy to order, and dispatched promptly. One arrived broken, the other was fine and used to replace one failed fluorescent. contacted customer service, who arranged a replacement, which also arrived broken. Contacted customer service again and a further replacement was dispatched, which also arrived broken. Shout out to Wholesale LED Lights customer services for their response and quick refund, after a short telephone discussion. Would still buy from Wholesale LED Lights on the basis of their great customer service. (We agreed that the broken tubes were most likely an issue with the courier.)”

Helpful Report

Hi Geoff, Thank you for your review. I apologise for the continuous issue you have with damages that occurred while on route to you. I will be having this looked into a lot further so decrease and illuminate this issue. If there is anything we can do for going forward please do get in touch. Kind regards, WLED

“excellent service - good product - fair pricing.... this is the second time I've ordered form you and your staff have been excellent both times as I needed help. Well done.”

Helpful Report

Hi Peter, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

“Bulbs are good. The delivery was really fast. Thank you”

Helpful Report

Hi Matthew, Thank you for your review. The feedback you have given is greatly appreciated. Kind regards, WLED

“Very abrupt and rude web chat when I reported some of the lights were faulty and just disappeared apparently he had a call to take according to an email I received after”

Helpful Report

Hi Stuart, Thank you for your review and bringing this to my attention. I apologise for the treatment you received while on our live chat forum. I can see that when the email was sent to you the situation was explained however that still does not excuse it. If there is anything else we can do for you please do get in touch. Kind regards, WLED

“First time using this company. I was pretty happy with the sales as well as the support. My order, which was part custom lengths, was delivered the next day, despite me ordering after midday. I had a little issue re setup. One staff member called Andy I think, helped a ton, said if I was still stuck, speak to a chap called Vish. Vish talked me through the setup and diagnose the issue I was having. I installed the lights at a customers house, she couldn't be happier.”

Helpful Report

Hi Zuber, Thank you for your review. I am pleased to hear and see that you are not only pleased with the service but also the product. We are always available to resolve and help with any issues that customers may have. If there is anything else we can do for you feel free to get directly in touch. Kind regards, WLED

“All very good from original order to receiving order.”

Helpful Report

Hi, Thank for leaving us a five star review. Your feedback is greatly appreciated. Kind regards, WLED

“Excellent customer service and product knowledge, prompt delivery, first class quality”

Helpful Report

Hi Mark, Thank you for your review. The feedback you have given is greatly appreciated. Kind regards, WLED

“Paid for priority. Parcel got lost by fedex and was late being sent by supplier means I have had to deal with very unhappy customer. Considering rgbw track lights have 15 year warranty this is second set for sane job and late being dispatched even though paid extra. Not good at all.”

Helpful Report

Hi Robert, Thank you for bringing this to my attention. I apologise that were unaware that our strip lights take a few days in production as they have to be cut the desired length for your order. In regards to FedEx losing the parcel I can only apologise on their behalf for this. If there is anything else we can do for you please get in touch. Kind regards, WLED

“Too bright for my needs burt an excellent item .”

Helpful Report

Hi John, Thank you for your review. Give us a ring on 01163214120 and we can find something that is more suited to what you need. However overall I am please that you are happy with the products Kind regards, WLED

“Great product great service. Would use again.”

Helpful Report

Hi, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

“Ordered the wrong size to begin with, my fault. The service department were brilliant, sorted out which size I actually needed, issued a returns note and exchanged the bulbs. The correct size bulbs are great, really pleased.”

Helpful Report

Hi Andrew, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

“I had ordered some lights. I received a email to say they were going to be late. After that I had received 2 more e mails saying the same. i had been offered a upgrade and as I wanted to put my wax light back on. I said yes. I would like to thank you for keeping in touch with me and letting me know what was happening. I will be ordering of you again, also I will be telling people to order from you. Once again thank you so much. For keeping in contact with me.”

Helpful Report

Hi Maureen, Thank you for your review. I am pleased that we excelled and kept you informed every step of the way. If there is anything else we can do for you please do not hesitate to get in touch. Kind regards, WLED

“Good Wuality Lights”

Helpful Report

Hi Ajay, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

“If a product is not in stock, customers should be told. When a replacement was ordered and was marked as urgent then not sent out, that's poor. Good arrived too late to do the job...”

Helpful Report

Hi Dan, Thank you for your review and bringing this to my attention. I apologise for the miscommunication in regards to the products and not getting the order out to you in time. If there is anything we can do going forward please do get directly in touch Kind regards, WLED

“Staff I spoke with were great but this whole transaction (had 2 before) was a disaster. On line chat let me down 3 times, email wasn't answered. One guy found the missing supplier order issue, followed up and gave me a timeline, great (I'm flexible for this order). Next guy said no such issue, they in stock so shipped them. The 1m led channel cover was bent into a jiffy bag and the permanent crease was just before the cut point so it's now deformed in place. It took weeks. The discount didn't cover the whole basket (no text to support that and no replies to my enquiries). Sorry to leave such a response but you need to tidy this to be a great supplier. Oh I communicated using all 3 below but it says I can't say that.”

Helpful Report

Hi Chris, Thank you for bringing to my attention, I apologise that you had to have that experience with us. In regards to the diffuser being damages if you get in touch we can look into getting that replaced for you. I appreciate the feedback you have given and this will be looked further into for you so that these issue do not happen again. Kind regards, WLED

“Fabulous, easy to use Website and stock availability was great”

Helpful Report

Hi Joseph, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

“I have been using WLED for years. A great company with great products.”

Helpful Report

Hi Rob, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

“Simon is an asset to the company. The service was impeccable and I continue to be a very happy customer.”

Helpful Report

Hi Paul, Thank you for your review. I am please that Simon gave excellent service. The lights look amazing with the pond. If there is anything else we can do for you please do not hesitate to get in touch Kind regards, WLED

“I received wrong products.”

Helpful Report

Hi Turgut, Thank you for the review. I apologise for this, please get in touch with us on 01163214120 or email us at cs@wled.co.uk so that we can this resolved for you. Kind regards, WLED

Wholesale LED Lights is rated 4.4 based on 5,089 reviews