My husband and I came in yesterday to look at a powerchair for myself. We'd been searching the internet and decided it was best to look at and sit in one before I made (for us) a significant investment. We called on Tuesday and were advised to call on Wednesday to book, which we did. We arrived a bit early and were greeted by Jess who took us to the chairs and was clearly very knowledgeable about the type of chairs I was looking at. I am a very large lady and was really anxious about finding something that would fit my weight bracket. Jess handled this with so much care and discretion. We were with her for over an hour and she went through so many options but didn't once try to sell me something that I wasn't in need of (like one of the chairs that are more suited to extended use every day). Every question my husband and I had were answered, clearly, professionally, with kindness and patience. We had no intention of actually buying a chair yesterday - we were going to look and then order one online due to the price difference, but Jess made me feel so included, that I mattered and we both felt that she actually cared. It was purely down to her that I did buy the Motion foldaline Trekker (in Silver) even though I'd found it online much, much cheaper (Healthcare pro £2250 + 10% off if you sign up to their emails, and the same offer from Complete Care). Jess was a fantastic ambassador for your company and honestly if I ever need anything disability related I'll be coming direct to yourselves, purely because of the experience yesterday. Buying a wheelchair has been a difficult decision for me as I've always strived to not being in a chair, but she "got it" and worked around the positives etc. She knew about issues with trains, about shoulder discomfort using a scooter and pain using crutches. We don't know if you have a "You're a brilliant employee" award or something, but someone needs to recognise how brilliant Jess is at making buying disabled things not all about the disability. I'd have posted this on your site under reviews, but I couldn't find it anywhere. Thank you for reading, and thank you Jess