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West Lancs Auto Electrics Retail Ltd. Reviews

4.9 Rating 1,125 Reviews
98 %
of reviewers recommend West Lancs Auto Electrics Retail Ltd.
4.9
Based on 1,125 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read West Lancs Auto Electrics Retail Ltd. Reviews
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Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

Anonymous
Anonymous  // 01/01/2019
very good customer service definitely will do business again with them thanks farhan
Helpful Report
Posted 9 years ago
|Hi Farhan Thank you for the positive comments which we appreciate. Glad to be of service to you. Regards West Lancs
Posted 9 years ago
Excellent service and assistance to ensure correct part was supplied I will definately recommend and use again
Helpful Report
Posted 9 years ago
Hi Colin Thanks for the positive feedback. We are glad that you were happy with the service we provided. Regards West Lancs
Posted 9 years ago
From the moment someone picked up the telephone I felt at ease - great service, very reassuring and supportive, very quick delivery and nice touch with the Haribo's I would highly recommend them...... Steve James
Helpful Report
Posted 9 years ago
Hi Steve Thank you for the positive feedback which we always welcome. We are glad that you were happy with the goods and service that we provided. We aim to please! Regards West Lancs
Posted 9 years ago
Very helpful , was kept up to date with delivery , arrived when they said it would & was still the cheapest I could find , only complaint I have is that there wasn't a little man in the box to fit it for me cos it was not easy to get at ????????????????
Helpful Report
Posted 9 years ago
Hi Wayne Thanks for the positive comments which we always appreciate. We are glad you were pleased with the goods and service we provided. Sorry we couldnt supply the little man!!! Regards West Lancs
Posted 9 years ago
More power to this company! Ordered and delivered the next day brilliant my car is back on the road and thanks to a pleasant and easy transaction.
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Posted 9 years ago
Hi Ronnie Thanks for the kind words which we always appreciate. We were happy to be of service to you and glad you were pleased Regards West Lancs
Posted 9 years ago
Great product , great service , will use again , many thanks west Lancs ! Cheers Phil Clayton , Newburgh Lancs
Helpful Report
Posted 9 years ago
Hi Philip We are glad you were happy with the goods and service we provided. Thank you for the positive feedback Regards West Lancs
Posted 9 years ago
Very professional to deal with And also quick delivery
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Posted 9 years ago
Hi Richard Thanks for the kind comments. We always do our best! Regards West Lancs
Posted 9 years ago
Good company, know their stuff, excellent service. Would recommend.
Helpful Report
Posted 9 years ago
Hi Steve Thanks for the positive feedback which is always welcome. We were happy to be of service to you Regards West Lancs
Posted 9 years ago
Quick, reliable, helpful service.
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Posted 9 years ago
Hi John Thanks for the positive comments. Glad we could help Regards West Lancs
Posted 9 years ago
I wrote a review some time ago giving a high rating, unfortunately I have had a series of disappointing experiences.Sorry West Lancs, you were always good in the past. but lately your products have been less reliable and your telephone service a bit down on previous experience. Hopefully this is all because you are getting busier and will get back on course.
Helpful Report
Posted 9 years ago
Sadly your service has been let down by the courier DPD. They text my phone to tell me the delivery would be between 12.30 -13.30. At half past two I tried to track, finally speaking to a human being to be told that it had been refused at the wrong address ! Well they had my contact number, so why not contact me? And get the right address ?So the customer help says they'll deliver tomorrow . I don't believe they attempted delivery just poor excuse, and equally poor explanation.this part was ordered Friday ! Please review your postal service!
Helpful Report
Posted 9 years ago
Hi Ashley We are sorry you were disappointed by the service provided by the courier DPD that we use for delivery. DPD are usually very reliable and your bad experience is certainly not typical. However we always take on board our customer comments and appreciate your feedback. We will be looking into the matter as we always aim to maintain our high standards of customer service. Once again we can only apologize for the inconvenience you were caused by the courier. Regards West Lancs
Posted 9 years ago
I would highly recommend buying from this company! Instant quote received by email at a very reasonable price. Ordered an alternator Thursday afternoon - received it 8am Friday morning by Courier. And it came with an 18 month warrantee! Excellent customer service - spoke to David who was really helpful. Will definitely go back to them again when I need another car part.
Helpful Report
Posted 9 years ago
Hi there Thank you for the kind words and positive feedback which we always appreciate. We are pleased you were happy with our goods and the service we provided. We look forward to dealing with you again in the future should the need arise. Regards West Lancs
Posted 9 years ago
Hi, I ordered my alternator which arrived very promptly. The whole order was hassle free, and also very easy when returning the exchange unit. The sweets too were a nice touch, which went down very well. I would recommend to others. Thanks
Helpful Report
Posted 9 years ago
Hi John Thanks for your positive feedback which is always welcome. We are glad you were happy with our service and that you enjoyed the sweets! Regards. West Lancs
Posted 9 years ago
My old alternator was still attached to my car (partially working) and due to the different models available for my car,the only way I could get a view or part number for this was to use inspection mirrors, which I photographed and sent to West Lancs Auto Electrics, who were able to get the correct part, sent out within a day and arrived at my address, where I promptly fitted it and returned the old unit. Great support and knowledge especially working from my photographs and prompt delivery, I would highly recommend this company. thank you.
Helpful Report
Posted 9 years ago
Hi Ken So glad we were able to help you. Thanks for taking the time to send your positive feedback which is always welcome. We were happy to be of service. Regards West Lancs
Posted 9 years ago
Despite mix up with postcode and delay in dispatch alternator arrived within days of initial quote. Very competitive price and high standard of refurbishment. Return process quick and simple no headaches. 10/10 would use again
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Posted 9 years ago
Hi Nicholas Thank you for the kind comments which we always appreciate. We are glad you were happy with the goods and service we provided. Regards West Lancs
Posted 9 years ago
Received item next day... Thank you for excellent service....
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Posted 9 years ago
Hi David Thank you for the positive comments. Glad to be of help to you. Regards West Lancs
Posted 9 years ago
Difficult to locate bits for American car, but they had the alternator I was after in stock! Great price, prompt efficient delivery and friendly service over the phone and internet. Highly recommended.
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Posted 9 years ago
Hi Phil Thanks a lot for your kind comments as they are much appreciated. We are glad to have been able to help and are pleased you were happy with our service. Regards West Lancs
Posted 9 years ago
Good price and delivered quickly, quick response to quote request
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Posted 9 years ago
Hi there Thanks for the positive feedback. Glad we were able to help.Regards West Lancs
Posted 9 years ago
I purchased an alternator for my MGTF160. Ordering was simple, the staff were helpful and the alternator arrived the next day. It comes with an 18 month warranty and all I need to do is fit it!
Helpful Report
Posted 9 years ago
Hi Stefan Thank you for the positive feedback which is always welcome. We were glad to be of service to you. Regards West Lancs
Posted 9 years ago
Very friendly, efficient service and part I purchased which was BRAND NEW was cheaper than any quote received. Even from car breakers. Hopefully won't have to call upon them in the near future, but definitely keeping their contact details and telling friends about this Company.
Helpful Report
Posted 9 years ago
Hi there Thank you for the kind words and positive feedback which we welcome. We are pleased you were happy with the goods and service that we provided. Please feel free to tell your friends! Regards West Lancs
Posted 9 years ago
West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,125 reviews