Wessex Internet Reviews

4.67 Rating 239 Reviews
93 %
of reviewers recommend Wessex Internet
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver, Courier
on-time delivery
100%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
Read Wessex Internet Reviews
Not as fast as expected and keeps dropping out...
Helpful Report
Posted 1 year ago
I'm disappointed in the slowness. It takes too long to get access, and is not much faster than when I used Orange.
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Posted 1 year ago
Installation experience as not good. I knew I would be out of the country during the planned installation. I delayed my departure for a meeting to plan but representative did not turn up.I left detailed instructions which they declared acceptable. I arranged for our cleaner to be available to let engineering to install. They decided that the planned installation site was unacceptable on grounds that access was restricted but went ahead and installed in an alternative site without any further contact with me. They asked my cleaner to sign off the installation which she did. This deprives me of some function. On my return I complained but was informed that I’d I wanted the media server relocated to a mutually acceptable site that I would have to pay for engineer’s time. They declared that my cleaning lady’s signature was evidence of my acceptance. I submit that the engineer should have aborted the installation rather than proceeding on his own initiative ( I was available by phone ). My cleaning lady is not an authorised signatory on my behalf. They should now correct this at no charge. Not a good start
1 Helpful Report
Posted 1 year ago
It is far from being Superfast. In recent weeks, particularly in the evenings, it has been awful, with long delays in downloading and just getting on to the internet has been rubbish. I am completely fed up with the service in the last couple of months.
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Posted 1 year ago
Very poor
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Posted 1 year ago
Wessex Internet is rated 4.67 based on 239 reviews