point of contact information was not passed on to field operatives, therefore water pipes were severed, in more than one place. The operatives did not check that all was well before they left and it was very fortunate that we realized that stock had no water. we have incurred a water bill that is higher than normal as we are on a water meter. There was a long time delay from field and garden installation to having it installed, which would have been more acetable if we were kept informed, instead we had to keep chasing for an update. we are still incurring a bad reception on the tv for bbc 1 and 2 which we believe is a bad connection but when we have questioned this with customer services we were told flatly it was nothing to do with them and refused to send an engineer to check it. As the fault is still happening we are taking steps to get our own engineer in to correct this problem. We are disappointed with the service.