“Had issues from day 1 of joining. Reported an issue with my router as I can not get Internet in my bedroom (less than 7m with thin partion walls). It took days for tech team to call 1st time and now been waiting a week for tech team to call. Its very hard trying to work from home when Internet cuts out. At the moment I would not recommend Wessex.”
Posted 5 months ago
We're really sorry to hear about the issues you've been experiencing. We unfortunately suffered with some outages last week and our team have been working hard to implement fixes to ensure this doesn't happen again. We refer you to the email sent on 04/12/2020. Please let us know if you are still experiencing issues and our team will be in touch. Kind regards, Wessex Internet
“A huge kerfuffle getting the line in place. We felt we had to join the in crowd or be left behind. Many different people saying different things, though all very polite. Service worse than before. Poor WiFi range and intermittent service. Unsure about the speed - seems ok for Zoom calls.”
Posted 7 months ago
Hi Charlotte, we're really sorry to hear about the issues you have experienced, I believe someone from our customer services team has been in touch and I hope we're able to resolve this for you soon.
The WI Team
“Installation experience as not good. I knew I would be out of the country during the planned installation. I delayed my departure for a meeting to plan but representative did not turn up.I left detailed instructions which they declared acceptable. I arranged for our cleaner to be available to let engineering to install. They decided that the planned installation site was unacceptable on grounds that access was restricted but went ahead and installed in an alternative site without any further contact with me. They asked my cleaner to sign off the installation which she did.
This deprives me of some function. On my return I complained but was informed that I’d I wanted the media server relocated to a mutually acceptable site that I would have to pay for engineer’s time. They declared that my cleaning lady’s signature was evidence of my acceptance.
I submit that the engineer should have aborted the installation rather than proceeding on his own initiative ( I was available by phone ). My cleaning lady is not an authorised signatory on my behalf. They should now correct this at no charge.
Not a good start”
“It is far from being Superfast. In recent weeks, particularly in the evenings, it has been awful, with long delays in downloading and just getting on to the internet has been rubbish. I am completely fed up with the service in the last couple of months.”