Two issues. One, there was absolutely no visibility on whether they would actually set up a network in the area, when they would do the work and when they would light you up. This means it is impossible to work out how to dovetail finishing your existing broadband contract. Due to a separate one-off factor on top, again due to Wessex, I have been left with an 18 month contract with Vodafone running alongside Wessex, and I believe that if Wessex had communicated better, I need not have been left quite so out of pocket. Second, the installation process was fairly chaotic. No timescales given, different teams visit at different times, whenever happens to suit them. Having said all that, now the broadband is up and running it is excellent. The customer service, once installed, is very good indeed. There is no doubt that Wessex is a brilliant company and we are really pleased with the broadband, but it would have been so much better if they could have given some visibility/managed expectations surrounding whether the project would go ahead and when.