Wessex Internet Reviews

4.6 Rating 535 Reviews
91 %
of reviewers recommend Wessex Internet
4.6
Based on 535 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Wessex Internet Reviews
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Anonymous
Anonymous  // 01/01/2019
Line was put in 6 months ago, connected 2 months ago disconnected 2 months ago. What a sad service!!!!
Helpful Report
Posted 2 months ago
Hi Mark, Thank you for your feedback. We’re sorry to hear about the issues you have experienced. A member of our Customer Support team will be in touch with you shortly and hopefully we'll be able to get this swiftly resolved for you. Kind regards, The Wessex Internet Team
Posted 2 months ago
I have not been connected to full fibre and have not had any information after several attempts to get a date
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Posted 2 months ago
Hi Rob, Thank you for your feedback. We’re sorry to hear that you are yet to be connected. A member of our Customer Support team will be in touch with you shortly and hopefully we'll be able to get this swiftly resolved for you. Kind regards, The Wessex Internet Team.
Posted 2 months ago
Internet doesn’t work in all rooms. Still not sorted but been charged for two months already
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Posted 6 months ago
Hi Kaye, we’re very sorry to hear about the issues you have experienced. A member of our Customer Support team will be in touch with you today and hopefully we'll be able to get this all resolved for you. Kind regards, The Wessex Internet Team
Posted 6 months ago
At the moment it is very slow far worse than our previous provider.It might be early days for your system,but for us it is so frustrating and not the speeds we were led to believe we would be getting. The Hub tends to go blue I do not know whether this is normal or not.
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Posted 1 year ago
Good afternoon. We’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we can get this resolved for you. Kind regards, The Wessex Internet Team.
Posted 1 year ago
Lack of response to queries, poor admin, very disappointed
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Posted 1 year ago
Hi Ray, we’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you. Kind regards, The Wessex Internet Team
Posted 1 year ago
Signed up with Wessex Internet, gave all our personal details, bank details, chose the package….. took TWO YEARS…. Before we got connected!!!! Sent Emails requesting updates to what was happening…. Completely ignored, or received throw away comments ‘we’re dealing with land owners’… had 3 deadlines pass and disappear with no contact as to why, I repeatedly had to go chasing to find out what was going on….shocking customer service. HOWEVER… the engineers who came and installed the system were fantastic, polite very helpful and amazingly professional. We are happy with the internet speed etc now it’s actually in.
Helpful Report
Posted 2 years ago
Good afternoon, we’re delighted to hear you’re happy with your broadband connection now it has been installed. We’re sorry to hear about the issues you’ve experienced with our process. We need enough homes and businesses to sign up in an area to make the project possible, and unfortunately, this can take some time. Although we always aim to provide a seamless service as soon as customers sign we sometimes experience unexpected obstacles that delay the process. But we will pass on your feedback to the relevant departments and please do get in touch if we can help you any further. Kind regards, The Wessex Internet Team.
Posted 2 years ago
They work very slowly; took over three months to complete the fibre install with only one pro-active communication about its status during all that time. They left a significant hole in the outside wall because the installation team drilled the hole for the fibre cable from the 'inside out' which took off a large 'scab' of brick and render. This really did make us question the ability of their installation team. They took several weeks to respond to our request for the hole to be repaired. They are due today - we will provide an update on their latest efforts.
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Posted 2 years ago
Good afternoon Benchmark Training, we’re sorry to hear about the installation issues you have experienced. A member of the customer support team will be in touch with you shortly. Kind regards, The Wessex Internet Team
Posted 2 years ago
My service has not yet been connected as there was an administrative mistake made and when connection was due the cable had not been laid. It seems you believe it has been and that is why we are still waiting. I would be pleased to hear from you regarding the updated connection date. David Parker DT11 0RT
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Posted 2 years ago
Good afternoon David, our sincere apologies for this mistake. I see the team have been in contact and we hope to get you connected soon. Kind regards, The Wessex Internet Team
Posted 2 years ago
Communication was dreadful from day one. Installation a masterclass in rush and lack of information. Was sent a box to connect my ‘phone with all the wrong information including a link to a web page that didn’t exist. Billing information inconsistent and confusing. Connection currently stable and much better than BT. Don’t quote that last line out of context.
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Posted 2 years ago
Hi Ben, we're really sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you soon. Kind regards, The Wessex Internet Team
Posted 2 years ago
Very slow and non existent in other rooms
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Posted 5 years ago
Wessex Internet is rated 4.6 based on 535 reviews