Hi Tony, we're really sorry to hear that you can't see an improvement in your service, I believe someone from our customer services team has been in touch and I hope we're able to resolve this for you soon.
The WI Team
“I am absolutely delighted with Wessex Internet and cannot fault the service I have received so far. When I was looking at their service I was a bit put off by their prices, however considering I was paying BT £37 per month for both phone and broadband, for only £10 extra with Wessex Internet I have both a phone and broadband package. On the first day of getting Wessex Internet installed, I instantly saw the difference in my internet speed and reliability. Working from home, this has been a real game changer and has eliminated any obstacles I had faced before with a basic slow internet speed provided by BT.
The Team have been really understanding and accommodating. The overall Customer Service experience I have received has been amazing. I highly recommend them to anyone looking for a better reliable internet provider!”
“A huge kerfuffle getting the line in place. We felt we had to join the in crowd or be left behind. Many different people saying different things, though all very polite. Service worse than before. Poor WiFi range and intermittent service. Unsure about the speed - seems ok for Zoom calls.”
Posted 4 weeks ago
Hi Charlotte, we're really sorry to hear about the issues you have experienced, I believe someone from our customer services team has been in touch and I hope we're able to resolve this for you soon.
The WI Team
“I am really pleased with the internet service provided by Wessex Internet, we live in the middle of nowhere and I never have expected the speed and service we have, it is better than we were expecting. The speed is constant, it doesn't drop out and we the whole family are able to enjoy a reliable service. We use it for gaming, streaming TV, movies, and home working.”