Hi Tony, we're really sorry to hear that you can't see an improvement in your service, I believe someone from our customer services team has been in touch and I hope we're able to resolve this for you soon.
The WI Team
“BB speed is OK but not great.
The costs are very high (more than double what we paid for BB supply to our previous property, 1.5 miles away). I guess this is because there are no other providers to this area at the moment. I hope that changes.”
“We find that the internet is very up and down. It is often very difficult to stream and the router provided often drops the wireless Lan. As we live in a relatively remote area we accept the very high cost of provision.”
Posted 2 years ago
I am sorry to hear you have been experiencing some intermittent connection issues.
I have raised a Fault Ticket with our Technical Support Team. They will take a look into your account and be in touch with you shortly.