Wessex Internet Reviews

4.6 Rating 544 Reviews
90 %
of reviewers recommend Wessex Internet
4.6
Based on 544 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Wessex Internet Reviews
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Anonymous
Anonymous  // 01/01/2019
Speed of package described as up to 250 but actual speed as measured by speed of me and routers own speed test is max 120 with direct connection to router on o 1ghz port. It's good enough, but room for improvement.
Helpful Report
Posted 7 hours ago
Good afternoon Joe, Thanks for providing feedback. We're sorry to hear that you're not fully satisfied with the speeds you're receiving. Please contact us on 0333 240 7997 and a member of our Customer Support Team will help to rectify this. Best wishes, The Wessex Internet Team
Posted 6 hours ago
Told to move to these and supposed to be amazing speeds. Not even a month and no internet as faults. Can’t send anyone out for 2-3 days! Worst mistake ever!!
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Posted 1 day ago
Good afternoon, Thanks for your feedback. We're sorry to hear about the issue with your internet. Please call us on 0333 240 7997, and we will get this resolved for you as quickly as possible. Best wishes, The Wessex Internet Team
Posted 1 day ago
My previous internet was OK and bizaarly faster than yours. Little frustrating that on firing up the computer it isn't instantly available, and takes several minutes to connect. But guess I will get used to it.
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Posted 3 days ago
Hi Gilly, Thanks for your feedback. We're sorry to hear of this issue. Please contact us on 0333 240 7997. We can investigate and hopefully get this resolved. Best wishes, The Wessex Internet Team
Posted 2 days ago
Ordering went a little awry with only the BB part going forward with no mention of the telephone transfer. This was corrected by went awry again when the required telephone adapter was not dispatched until being chased by me. Consequently we had two days without phone service! Not the best start but we have high hopes!
Helpful Report
Posted 5 days ago
Hi Mr & Mrs Stevens, Thank you for providing feedback. We're sorry to hear that you had two days without phone service. This will be investigated to avoid any issues of this nature going forward. We're glad that you're back up and running now. Best wishes, The Wessex Internet Team
Posted 2 days ago
Massive improvement over the old copper connections of BT Openreach, particularly noticeable on upload speed. Wessex Internet were professional, helpful and considerate during the fibre installation. Their customer support is excellent.
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Posted 6 days ago
Hi Michael, Thanks for the 5 star review - we're thrilled that you're happy with the service you received and the speeds you're now getting! Best wishes, The Wessex Internet Team
Posted 6 days ago
Speed quite good but overall coverage not so fantastic?
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Posted 1 week ago
Hi John, Thank you for providing your feedback. We're sorry to hear that you're not impressed with the coverage. Alex from our customer service team will give you a call shortly to help resolve this. Kind regards, The Wessex Internet Team
Posted 1 week ago
I am very pleased about the service I have received from start to finish. Everyone has been kind and polite. Thank you.
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Posted 1 week ago
Hi Karen, Thanks for the 5 star review - we're delighted that you're happy with the service you received, and that you're now connected! Best wishes, The Wessex Internet Team
Posted 1 week ago
Excellent company,pleased with the full fibre broadband.
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Posted 1 week ago
Hi Barrie, Thanks for the 5 star review - we're thrilled that you're pleased with your full fibre broadband! Best wishes, The Wessex Internet Team
Posted 1 week ago
Excellent service.. great to just speak to a human on the phone straight away who dealt with everything… great service all round - highly recommend for communication, service and efficiency
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Posted 1 week ago
Hello, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience! Best wishes, The Wessex Internet Team
Posted 1 week ago
Very happy with the installation and the guys who did it were professional and courteous 😊
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Posted 1 week ago
Hi Carol, Thanks for the 5 star review - we're thrilled that you're now connected and happy with your Wessex Internet experience. Best wishes, The Wessex Internet Team
Posted 1 week ago
Excellent service from start to finish. All staff polite and considerate.
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Posted 1 week ago
Hi Graham, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience. Best wishes, The Wessex Internet Team
Posted 1 week ago
So far proven to be reliable and reasonable speeds. All work was done quickly and fairly well organised with only the weather causing slight delays. Only grumble so far on the odd time I've been home during day time is speed drops noticeably but I will assume for now that is related to works carried out in the area.
Helpful Report
Posted 1 week ago
Good morning, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience. With regards to the speed dropping in the day time, please give our friendly customer service team a call on 0333 240 7997 and we will be able to get this issue resolved. Best wishes, The Wessex Internet Team
Posted 1 week ago
Amazing team I could not see where they have been in my garden. Thank you everyone
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Posted 1 week ago
Hi Michele, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience! Best wishes, The Wessex Internet Team
Posted 1 week ago
Very professional and my one issue was dealt with very quickly.
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Posted 1 week ago
Hi Gary, Thanks for the 5 star review - we're thrilled that you're happy with your Wessex Internet connection and service! Best wishes, The Wessex Internet Team
Posted 1 week ago
Excellent customer service, well up to the standard of our previous provider Zen, and they take some beating.
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Posted 1 week ago
Hi David, Thanks for the 5 star review - we're delighted that you're happy with your new Wessex Internet connection! Best wishes, The Wessex Internet Team
Posted 1 week ago
Very pleased with my service, installation & broadband, delivered what they promised, best I’ve ever had
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Posted 1 week ago
Hi Rick, Thanks for the 5 star review - we're delighted that you're happy with your service, installation and broadband! Best wishes, The Wessex Internet Team
Posted 1 week ago
Delivered what nobody else could
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Posted 1 week ago
Good afternoon, Thanks for the 5 star review - we're thrilled that you're happy with your Wessex Internet connection. Best wishes, The Wessex Internet Team
Posted 1 week ago
Very easy to get connected. Friendly team of advisors. No issues with connectivity. Over all very happy with our experience.
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Posted 1 week ago
Good morning, Thanks for the 5 star review - we're thrilled that you're happy with your Wessex Internet experience. Best wishes, The Wessex Internet Team
Posted 1 week ago
Broadband speed download and upload is good. Customer service and advice not so good. WiFi range wasn't as good as previous provider with two rooms with no signal. Called Wessex and they said they could look at boosting the signal from the installed WiFi beacon - why not just do this at initial install?? Was originally advised that me current home phone would not work on Wessex and to get a VoIP compatible phone. I did this pre switch over so I was ready and had no break in service, at a cost of £70 for a new phone. When switch over day came, the new phone didn't work. Called Wessex to be told that I shouldn't have been advised to buy a VoIP phone as would not work and also that my current phone would not work. I ignored this, plugged my old phone in, and hey presto, it works fine...a lot of messing around and wrong advice for something that should have been straight forward.
Helpful Report
Posted 1 week ago
Hi Mark, Thanks for your feedback. We're sorry to hear about the advice you've been given. We will investigate to make sure this doesn't happen again. Best wishes, The Wessex Internet Team
Posted 1 week ago
after years of very low speeds this wessex internet is a godsend excellent
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Posted 1 week ago
Hi Mr Welch, Thanks for the 5 star review! We're delighted to hear that you now have ultrafast broadband! Best wishes, The Wessex Internet Team
Posted 1 week ago
Wessex Internet is rated 4.6 based on 544 reviews