Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.58

4.6 Rating 542 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 542 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service”

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Posted 4 months ago

“Eventually after a few missed or late appointments we had the ground works done however we still haven't had them return to fix the cable to the building...... picture attached Instillation went smoothly, Staff all polite and fibre working well”

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Posted 4 months ago

Thank you for your feedback, Sarah. It’s great to hear that the installation went smoothly and the fibre is working well. We’re very sorry that the cable has not been fixed to the building. This has been raised with our Customer Support Team, and they will be in touch shortly to arrange for this to be resolved. Kind regards, The Wessex Internet team

Posted 4 months ago

“Very pleased with the work and helpful approach of the connection and installation teams - and the quality of internet connection finally provided. Our only grumble would be the very long delays - well outside the timescales promised and without any updates or communication - between first signing up and eventually receiving the service. Nonetheless, a service worth waiting for.”

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Posted 4 months ago

“I am very pleased with the installation of a new Fibre connection in tricky ground conditions and also fixing an issue very quickly. The service is up and running, amazing speeds achieved compared to my previous WI wireless service. I highly recommend Wessex Internet's service.”

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Posted 4 months ago

“When Graeme came round to try and sign us up, he listened and didn't push a sale; at the time we weren't in a position to swap. Once that situation changed he returned and ran through the details and signed us up. Despite a few tiny connecting delays, the customer support and connection teams have been very polite, professional and easy to liaise with. The Internet service has been speedy, so much so we had to change plan - without any hassle! All staff we have dealt with are great!”

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Posted 4 months ago

“Very pleased with my broadband from Wessex internet.”

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Posted 4 months ago

“Have Had no problems at all. The system works well and I am very pleased with the installation. The engineer who installed was very helpful. Overall, I cannot fault Wessex Fibre.”

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Posted 5 months ago

“As a new customer, the product and customer service is excellent. Had a few niggly problems that they sorted out quickly and efficiently.”

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Posted 5 months ago

“Very pleased.”

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Posted 5 months ago

“You were very easy to deal with and most helpful when our telephone didn't properly connect. You sorted everything out and we were most impressed by your company.”

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Posted 5 months ago

“Internet doesn’t work in all rooms. Still not sorted but been charged for two months already”

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Posted 6 months ago

Hi Kaye, we’re very sorry to hear about the issues you have experienced. A member of our Customer Support team will be in touch with you today and hopefully we'll be able to get this all resolved for you. Kind regards, The Wessex Internet Team

Posted 6 months ago

“very good - thank you”

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Posted 6 months ago

“We have only been connected for a couple of months and so far so good. We have only had to reboot a couple of times but this may be due to our internal boosters / power blip. The stability is so much better than before. The test will come with how easy it is to get a live person on the line on going when needed and if you call back when you say you will. So far so good. All the best to you all.”

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Posted 6 months ago

“Greet service from the whole team involved in my installation. Fast, efficient and friendly service. And fantastic speedy broadband at last!”

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Posted 6 months ago

“Great service. Minimum hassle. Helpful people. Good communications. Fast internet. Happy customer.”

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Posted 6 months ago

“very quick to answer the hone and very pleasant when they do. the whole process went very smoothly and quickly. can highly recommend”

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Posted 7 months ago

“Installation was easy to arrange and appointments promptly attended by lovely friendly and professional chaps. No complaints so far except a mild concern that the neighbour’s internet cable is suspended and runs above/across our garden.”

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Posted 8 months ago

“I have recently moved to Wessex Internet. It is about the same speed as I had with BT. All your staff on the phone are very helpful.”

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Posted 8 months ago

“Wessex arrived rather later than promised and there was a quickly resolved issue with our telephone No. transfer. But for these Wessex would deserve a 5-star rating.”

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Posted 9 months ago

“Excellent service and customer relations. Prompt attention to queries. Straight forward to deal with. No BS. Installation team first class. Well done!”

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Posted 9 months ago

Wessex Internet is rated 4.6 based on 542 reviews