Wessex Internet Reviews

4.6 Rating 543 Reviews
91 %
of reviewers recommend Wessex Internet
4.6
Based on 543 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Wessex Internet Reviews
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Anonymous
Anonymous  // 01/01/2019
very good and quick customer service, especially when my internet went down. Didn't give a 'very good' because my internet connection has being going in and out, but not too drastically. I feel I am in safe hands.....
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Posted 5 years ago
All the staff, I met were pleasant and got on with job in hand
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Posted 5 years ago
Sometimes if I have the Wi-Fi on for a while it comes up with an explainantion mark on the device.(phone or tablet) So you need to 're connect. Other than that more than happy with the service.
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Posted 5 years ago
I would have given you a Very Good, except that intermittently over the past year in Stoke Trister - generally in the evenings which is when we watch films on TV . - we have been getting annoying No Reception breaks which last for a few seconds before self-correcting, and then randomly occurring again. Mainly when watching Poldark or Versailles!!! No discernible outside causes such as wind blowing trees or heavy rain, though maybe that could happen at the Cucklington end which is where our signal is bounced off, or even back on the Stoke Trister hill where the originating mast was set up. I should have contacted you earlier about this.
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Posted 5 years ago
Hi Timothy, I am sorry to hear you have been experiencing some intermittent connection issues. I have raised a Fault Ticket with our Technical Support Team. They will take a look into your account and be in touch with you shortly. Kind regards, Wessex Internet
Posted 5 years ago
Installed with the minimum of disruption to the garden ! Thank you .....
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Posted 5 years ago
The product is great, we've now got Fibre to the home. Our broadband download speed leaped from 1mbps (on a good day) to an average of 80 to 100! All staff (in the office and the installation engineers) are courteous and helpful. It's great to be able to speak to the same person without going through the call centre environment. It's more expensive (double the cost) than our previous supplier, but the speed improvement alone makes it worth while.
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Posted 5 years ago
Much better internet access than with BT
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Posted 5 years ago
The customer service is excellent, but unfortunately the internet phone line drops in and out sometimes.
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Posted 5 years ago
Very good overall and very good people to deal with
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Posted 5 years ago
good , but expensive, but we have no choice either as its either wessex 25mbps or openreach 2mbps
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Posted 5 years ago
Wessex Internet is rated 4.6 based on 543 reviews