Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.58

4.6 Rating 543 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 543 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took a while, got there in the end. Did not understand why a multiplicity of people were needed to finish the installation (three visits)”

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Posted 1 year ago

“Installation was good and performance as expected thus far”

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Posted 1 year ago

“Only a new customer but at the moment, all seems to be good with this company”

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Posted 1 year ago

“Great service and responsive to problems”

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Posted 2 years ago

“Every member of your team have been charming and friendly. And so good to be able to speak to live people instead of on line but look I am doing this !”

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Posted 2 years ago

“The guys who did the work were very good and attentive. We were a bit late on the schedule - could have been one of those things, but I think you might have forgotten about us! The connection is fine with improved speeds, but we get buffering on the TV every now and then (that never happened with our old connection), and I think I need a booster as the router doesn’t have the range of my old one from EE. But overall, fine, and I’m generally pleased also with the good service whenever I have phoned up - helpful.”

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Posted 2 years ago

“All installed on time and working fine. Only issue is that the trench which was dug was not refilled carefully and has needed more attention. Also the fibre cable from the trench to the building isn't fixed neatly and is not protected from damage (I expected a conduit).”

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Posted 2 years ago

“Once things were finally installed and running I was very pleased. Pity it took 9 months longer than initially promised to get things installed.”

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Posted 2 years ago

“efficient nice practitioners rather long-drawn out”

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Posted 2 years ago

“Communication was good. The installation was carried out quickly and the set up was straight forward.”

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Posted 2 years ago

“I expected around 100mps as demonstrated on connection. In reality, I’m only getting around 45. A massive improvement on previous broadband but I still get occasional buffering on downloading films/catch-up etc. I am also surprised to be using up my allowance in first 3 weeks of use. I had 4GB of usage with previous provider and never got anywhere near 4GB in a month. I have used catch-up marginally more, but have been surprised how quickly I seem to have used my allowance. Overall a huge improvement but slightly underwhelmed at usage and download speed.”

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Posted 2 years ago

Hi Nick, we're pleased to hear you’ve seen a massive improvement with your broadband service, but we’re sorry to hear you’ve not been experiencing the speeds you expected. A member of our customer support team will be in touch with you shortly to see if we can rectify this for you. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“Wessex Internet installed FTTP to my business in the last week and now we get upwards of 300Mbps download and 200Mbps upload. They are a very friendly and helpful company. The fibre cable was laid without problem and terminated exactly as I wanted.”

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Posted 2 years ago

“Very pleased with the Internet, it does what you said it would. However, I opted to also change my telephone as my BT connection was so bad and, unfortunately, it took you from 23rd November, when I installed the first box until 6th December, when an engineer came to my house, for the problem ( the phone cord socket) to be corrected. Since I had in the interim received another box for the phone with another unserviceable phone cord socket, I am concerned that you are buying and supplying goods which are not fit for purpose; the engineer knew exactly what the problem was immediately and it took him less than 5 minutes to replace the unserviceable socket with one which works. This comment about your phone equipment is intended to be helpful, it is not a complaint. Overall your helpfulness and friendliness in dealing with me have been excellent and I would not hesitate to recommend the standard of your internet and phone (since yesterday!) although would have to put a caveat on the standard of phone equipment you are purchasing to send to your customers. Janet Howard”

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Posted 2 years ago

Hi Janet, we’re so pleased to hear you’re happy with your new broadband connection and you found our staff friendly and helpful. In regards to the telephone adapter, we received a batch of faulty adapters from our supplier, however this has now been rectified and all faulty units have been returned. Many thanks for your feedback. Kind regards, The Wessex Internet Team

Posted 2 years ago

“All things done as programmed. So far the internet connection provides all that waas promised.”

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Posted 2 years ago

“Mostly good considering we are so rural we have a good service with excellent speed”

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Posted 2 years ago

“Wessex Internet have been helpful both with sorting out initial teething problems with wifi and ensuring that the speed for upload and download is as that subscribed to.”

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Posted 2 years ago

Good afternoon Michele, we’re sorry to hear you’ve not been receiving the anticipated speeds. A member of the customer support team will be in touch with you shortly. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Much better internet speed with fibre.”

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Posted 2 years ago

“THE 3 STAGE INSTALLATION WENT SMOOTHLY AND WE WERE CONNECTED BY THE DUE DATE SET BY THER GOVERNMENT. STAFFWERE VERY POLITE AND EFFICIENT”

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Posted 2 years ago

“I’ve been impressed by Wessex Internet’s approach throughout the process to connection. Communication has been good and staff have been patient and polite in explaining the whole thing. Good job. Thank you.”

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Posted 2 years ago

Wessex Internet is rated 4.6 based on 543 reviews