Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.58

4.6 Rating 542 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 542 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 2 years ago

“Mostly good considering we are so rural we have a good service with excellent speed”

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Posted 2 years ago

“Brilliant service, very nice engineer....just waiting for the house to be connected now! 🙂”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Brilliant service.. Very personal staff for whom nothing is too much trouble.. So easy to contact them if necessary”

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Posted 2 years ago

“34mps to 136mps. Brilliant and worth every penny. Couldn't rate their service highly enough!”

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Posted 2 years ago

“Excellent quick installation by professionals. Easy to organise and quick to hook up. Fantastic bb speeds, much higher than what I was getting on fibre optic with BT! All round highly recommended!”

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Posted 2 years ago

“Very helpful and patient staff throughout. Looking forward to a new p.c. to properly test our promised new broadband speed .”

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Posted 2 years ago

“Very pleased with this internet service, installation was extremely efficient and tidy. Very pleased with the ease of setting up and use since installing.”

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Posted 2 years ago

“A very positive experience from turning up the connection to walking through the installation.”

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Posted 2 years ago

“They work very slowly; took over three months to complete the fibre install with only one pro-active communication about its status during all that time. They left a significant hole in the outside wall because the installation team drilled the hole for the fibre cable from the 'inside out' which took off a large 'scab' of brick and render. This really did make us question the ability of their installation team. They took several weeks to respond to our request for the hole to be repaired. They are due today - we will provide an update on their latest efforts.”

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Posted 2 years ago

Good afternoon Benchmark Training, we’re sorry to hear about the installation issues you have experienced. A member of the customer support team will be in touch with you shortly. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Really pleased with the service we have received to date - very efficient and great to be able to talk to someone relatively easily. Wouldn't hesitate to recommend”

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Posted 2 years ago

“Very prompt and helpful with installation, and excellent back-up service as well”

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Posted 2 years ago

“Wessex Internet have been helpful both with sorting out initial teething problems with wifi and ensuring that the speed for upload and download is as that subscribed to.”

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Posted 2 years ago

Good afternoon Michele, we’re sorry to hear you’ve not been receiving the anticipated speeds. A member of the customer support team will be in touch with you shortly. Kind regards, The Wessex Internet Team

Posted 2 years ago

“My service has not yet been connected as there was an administrative mistake made and when connection was due the cable had not been laid. It seems you believe it has been and that is why we are still waiting. I would be pleased to hear from you regarding the updated connection date. David Parker DT11 0RT”

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Posted 2 years ago

Good afternoon David, our sincere apologies for this mistake. I see the team have been in contact and we hope to get you connected soon. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Wessex had three teams; infrastructure, garden and house. Apart from a miscommunication between the infrastructure and garden teams that meant the cable had to be moved a little before entering the garden, All went well. Both garden and house team were great. Left the garden and house very neat, even inside a cupboard the house team routed the cable very neatly.”

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Posted 2 years ago

“Much better internet speed with fibre.”

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Posted 2 years ago

“Excellent service from install to live. MASSIVE difference in this house.”

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Posted 2 years ago

“THE 3 STAGE INSTALLATION WENT SMOOTHLY AND WE WERE CONNECTED BY THE DUE DATE SET BY THER GOVERNMENT. STAFFWERE VERY POLITE AND EFFICIENT”

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Posted 2 years ago

“Great customer service team who kept me informed all through our connection process. Great reliable connection with exceptional download speed. Many thanks Neil Fripp”

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Posted 2 years ago

Wessex Internet is rated 4.6 based on 542 reviews