Wessex Water Reviews

Name: Wessex Water
Address: Wessex Water Claverton Down, Bath, BA2 7WW, Wessex Water Claverton Down, Bath, BA2 7WW, Somerset
Rating: 4.36

4.4 Rating 117 Reviews

84 %

of reviewers recommend Wessex Water

Company Reviews

Metrics

Info

4.4

Based on 117 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Wessex Water:

Wessex Water Services Limited, known as Wessex Water, is a water supply and sewerage utility company serving an area of South West England, covering 10,000 square kilometres including Bristol, most of Dorset, Somerset and Wiltshire and parts of Gloucestershire and Hampshire.

Wessex Water supplies 1.3 million people with around 285 million litres of water a day.

Visit Website

Phone:

0345 600 4 600

Email:

webmaster@wessexwater.co.uk

Location:

Wessex Water Claverton Down, Bath, BA2 7WW,
Wessex Water Claverton Down, Bath, BA2 7WW
Somerset
BA2 7WW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliantly professional & friendly. Don't know how they do it - but all other companies should ask how they manage to respond so quickly & deal with queries so effectively.”

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Posted 5 months ago

“We had two gentlemen,Steve Dobson and Stephen Jenkins,came to fit a new supply and cap off old supply.They were very helpful and accomodating.They were polite and tidied up when they had finished.They are a credit to Wessex Water.”

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Posted 1 year ago

“I reported a blocked drain which was from my bathroom & was advised that someone would come to my property within 4 hours, I was very pleased that about 2 hours after my call the team came & cleared the drain. They were polite, friendly & also gave me some good advice.”

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Posted 1 year ago

“After receiving my annual water bill and finding that it's gone up again, you now have the cheek to ask for 52 million pounds Every Month,!!! for water aid.. The reviews of water aid in Africa are as follows. It's a scam , and sexual allegations , and many more.!!. Why not divert this energy into reducing our bills instead of wanting us to pay for others.. Don't you think it's time after 50 years of digging holes for others to concentrate on our Country as the times have changed now.. Many, many people can't afford to pay there heating bills and we have to have government help , so why ask EVERY HOUSEHOLD TO JOIN IN... I'm sure that even the poorest countries can dig hole for their water, so stop asking us .”

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Posted 1 year ago

“Wessex water customer service has been the best public service. They are helpful and friendly .”

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Posted 1 year ago

“Reported a blocked drain and Wessex Water were at my home within just over 3 hours and resolved the problem. Excellent service”

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Posted 2 years ago

“Amazing response within 3_4hours of notification on a Sunday our problem was solved. A most courteous and helpful chap Dean Walton set to work and did an exceptionally job. An asset to the company. Can't fault anything. 5 atar service!.”

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Posted 2 years ago

“Please see ‘justice for Sansway house’ on Facebook! Explains all”

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Posted 3 years ago

“Brilliant service , I contacted Wessex water regarding a blocked drain , they arrived immediately and sorted the problem straight away , polite helpful and professional, kept me updated with phone calls regarding time of arrival , thankyou Wessex water”

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Posted 3 years ago

“When I have contacted Wessex Water about bill enquires each person I have spoken to have been most polite and patient. Thank You.”

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Posted 4 years ago

“Less than 1h from contacting customer service tonhaving the drain unblocked on a stromy night. Top mark!”

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Posted 4 years ago

“To expensive should be a national service not left in the hands of profit making companies. One of the most expensive water monopolies.”

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Posted 5 years ago

“Perfect customer service. Following a water leak, they refunded their portion of the sewerage charge quicker than the supply company.”

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Posted 5 years ago

“I was met with curtesy and thought the WW Magdalena was very good, and if as stated WW keep to what they say if would be a very good service. Thank you very much”

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Posted 5 years ago

“Everyone been very helpful, I hope everything will turn out ok in the end”

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Posted 5 years ago

“The chat service is an excellent and efficient way to contact WW. The operators are quick and efficient and you aren't kept waiting too long. When I had a large increase in my bill and reported a suspected leak I was kept informed at each stage of the process and the problem was resolved quickly, I recieved a call after the repair to tell me how much credit I will be getting.”

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Posted 5 years ago

“.............”

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Posted 5 years ago

“Very helpful in dealing with my enquiry”

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Posted 5 years ago

“Answered my question. Thank you”

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Posted 5 years ago

“I had written contact with Charlotte today and have received the details of the Operations Enquiry Team to enquire about a refund of costs and the number of the 24hour Customer Service Team for any future issues. Charlotte was very helpful and answered my questions very quickly and succinctly and it was a pleasure to deal with her. Thank you.”

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Posted 5 years ago

Wessex Water is rated 4.4 based on 117 reviews