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Wessex Water Reviews

4.4 Rating 116 Reviews

84 %

of reviewers recommend Wessex Water

Company Reviews

4.4

Based on 116 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Wessex Water:

Wessex Water Services Limited, known as Wessex Water, is a water supply and sewerage utility company serving an area of South West England, covering 10,000 square kilometres including Bristol, most of Dorset, Somerset and Wiltshire and parts of Gloucestershire and Hampshire.

Wessex Water supplies 1.3 million people with around 285 million litres of water a day.

Visit Website

Phone:

0345 600 4 600

Email:

webmaster@wessexwater.co.uk

Location:

Wessex Water Claverton Down, Bath, BA2 7WW
Bath
BA2 7WW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had two gentlemen,Steve Dobson and Stephen Jenkins,came to fit a new supply and cap off old supply.They were very helpful and accomodating.They were polite and tidied up when they had finished.They are a credit to Wessex Water.”

Posted 10 months ago

“I reported a blocked drain which was from my bathroom & was advised that someone would come to my property within 4 hours, I was very pleased that about 2 hours after my call the team came & cleared the drain. They were polite, friendly & also gave me some good advice.”

Posted 1 year ago

“Wessex water customer service has been the best public service. They are helpful and friendly .”

Posted 1 year ago

“Reported a blocked drain and Wessex Water were at my home within just over 3 hours and resolved the problem. Excellent service”

Posted 1 year ago

“Amazing response within 3_4hours of notification on a Sunday our problem was solved. A most courteous and helpful chap Dean Walton set to work and did an exceptionally job. An asset to the company. Can't fault anything. 5 atar service!.”

Posted 2 years ago

“Brilliant service , I contacted Wessex water regarding a blocked drain , they arrived immediately and sorted the problem straight away , polite helpful and professional, kept me updated with phone calls regarding time of arrival , thankyou Wessex water”

Posted 2 years ago

“When I have contacted Wessex Water about bill enquires each person I have spoken to have been most polite and patient. Thank You.”

Posted 3 years ago

“Less than 1h from contacting customer service tonhaving the drain unblocked on a stromy night. Top mark!”

Posted 3 years ago

“Perfect customer service. Following a water leak, they refunded their portion of the sewerage charge quicker than the supply company.”

Posted 4 years ago

“I was met with curtesy and thought the WW Magdalena was very good, and if as stated WW keep to what they say if would be a very good service. Thank you very much”

Posted 5 years ago

“Everyone been very helpful, I hope everything will turn out ok in the end”

Posted 5 years ago

“The chat service is an excellent and efficient way to contact WW. The operators are quick and efficient and you aren't kept waiting too long. When I had a large increase in my bill and reported a suspected leak I was kept informed at each stage of the process and the problem was resolved quickly, I recieved a call after the repair to tell me how much credit I will be getting.”

Posted 5 years ago

“.............”

Posted 5 years ago

“Very helpful in dealing with my enquiry”

Posted 5 years ago

“Answered my question. Thank you”

Posted 5 years ago

“I had written contact with Charlotte today and have received the details of the Operations Enquiry Team to enquire about a refund of costs and the number of the 24hour Customer Service Team for any future issues. Charlotte was very helpful and answered my questions very quickly and succinctly and it was a pleasure to deal with her. Thank you.”

Posted 5 years ago

“The staff are very friendly and helpful and take time to listen and help you get back on track.”

Posted 5 years ago

“Very helpful and prompt service at all levels”

Posted 5 years ago

“I had to contact Wessex water to ask a question about my bill I spoke to Beth she was so helpful & explained everything I asked her she sorted out my problems”

Posted 5 years ago

“Most efficient and helpful customer service I have experienced in a long while. Much obliged for the help of your Officer, Aimee!”

Posted 5 years ago

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Wessex Water is rated 4.4 based on 116 reviews