Wessex Water Reviews

Name: Wessex Water
Address: Wessex Water Claverton Down, Bath, BA2 7WW, Wessex Water Claverton Down, Bath, BA2 7WW, Somerset
Rating: 4.30

4.3 Rating 122 Reviews

82 %

of reviewers recommend Wessex Water

Company Reviews

Info

About Wessex Water:

Wessex Water Services Limited, known as Wessex Water, is a water supply and sewerage utility company serving an area of South West England, covering 10,000 square kilometres including Bristol, most of Dorset, Somerset and Wiltshire and parts of Gloucestershire and Hampshire.

Wessex Water supplies 1.3 million people with around 285 million litres of water a day.

Visit Website

Phone:

0345 600 4 600

Email:

webmaster@wessexwater.co.uk

Location:

Wessex Water Claverton Down, Bath, BA2 7WW,
Wessex Water Claverton Down, Bath, BA2 7WW
Somerset
BA2 7WW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely perfect customer service, can not fault anything at all. Very helpful and sympathetic and even offered to deliver bottled water. I wasnt expecting anything to be done until the morning but then I get a call saying he is coming out to flush the water tonight! When everyone else is tucked up in bed, this guy is out flushing our water so that it's ok for the morning. Absolutely fantastic and I hope more people appreciate it! Thank you. 😁”

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Posted 7 years ago

“We came home from work to no water this evening. Andrew on live chat got us reconnected very quickly. Very impressed, thank you”

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Posted 7 years ago

“Excellent online chat service this Saturday afternoon. Quick responses, polite, efficient, job raised, reference given. Let's hope when they call at my property the service is the same. Decent customer service is difficult to find these days.”

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Posted 7 years ago

“Quick service on 2 enquiries”

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Posted 7 years ago

“Just for customer service today, Charlotte was a refreshingly excellent service agent.”

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Posted 7 years ago

“Always had such excellent customer service from Wessex Water, both in person and via chat/phone.”

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Posted 7 years ago

“Wessex Water staff have been nothing but friendly and helpful, I never dread contacting them like I do other companies! The easiest utility bill to manage and pay. Very pleased, glad I live in their constituency! Many thanks”

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Posted 7 years ago

“Online chat, friendly and helpful...”

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Posted 7 years ago

“I would leave 10 stars if I could. After a horrific morning of trying to contact electric and gas etc. to organise moving with rubbish systems and rubbish contact details and charges for everything I called Wessex Water - the phone rang ONCE and lovely Carol answered, helped me sort out everything within 5 minutes. This is an amazing organisation that seems to care about the customer experience THANK YOU XX”

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Posted 7 years ago

“The person was very responsive and gave 5 stars attention, But I didn’t get the letter with my name amended.”

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Posted 7 years ago

“Excellent service in-the-field and good communications via any media. An exemplary model for any modern-day business.”

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Posted 7 years ago

“Spoke with two agents both of whom were very helpful with my two queries.”

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Posted 7 years ago

“Wessex is real clean water providing and every one who works for the company very kind and I believe every one doing there's best and working hard for people I am glad you are excist”

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Posted 7 years ago

“Gone well so far.. just doing checks..as suggested.”

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Posted 7 years ago

“Great service, fast and efficient. I was interrupted by a fire drill at work so had to leave abruptly.”

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Posted 7 years ago

“I found the system very easy to use and the person answered my question straight away and gave me the advice I needed.”

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Posted 7 years ago

“My inquiry was for a form to notify Wessex water of the installation of an RPZ form. Neither of your online advisers knew what I was talking about. My details have been passed on with the note this may be responded to within 5 days. All I want is the form I need to complete - how difficult can that be to have this available online ?????”

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Posted 7 years ago

“Very quick to answer, very helpful. Great customer service!”

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Posted 7 years ago

“My concern was dealt with quickly and efficiently”

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Posted 7 years ago

“I am not used to chatting online but I found the Wessex Water service easy to use. The girls I contacted were polite and very helpful and answered my question efficiently and clearly. Thank you Wessex Water!”

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Posted 7 years ago

Wessex Water is rated 4.3 based on 122 reviews