webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,966 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,966 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it easy to selling my car but didn’t reach the value i was expecting.”

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“Friendly helpful service Transparent working out of car’s worth Quick, easy, convenient Frequent reminders of booking and things needed…”

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“Misleading quotes given on line because when you go to trade car in they start to knock lots of money off plus cost another £100 in admin and bank transfer fees”

Helpful Report

Hi Michael, I'm sorry to hear that you would rate your experience 2*. Thank you for leaving us your feedback, we appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Quick efficient service carried out in a pleasant manner. Car sold for a fair price.”

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“Very fast, efficient and friendly service.”

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“Very straightforward process and friendly staff”

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“Very poor customer service, very disappointed the quote I got online I didn't get that hence they always try to cut £500 of the original price. I had immaculate car but he still knocked off £500 which was unnecessary. Over 2 small stone chip guy knocked off £430 come on be realistic. With £430 u can do the 2 panels fully resprayed. Goin to leave bad reviews on ur site and on Google thank u so much”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Excellent friendly and quick service”

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“Very Quick, very easy, helpful”

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“Very help full quick and efficient”

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“When 50% of original valuation is offered due to one small bit of rust on a 18 year old car, then it feels like a rip off, also having to pay for your money if you want it before four days, joke in this day and age.”

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“Very good customer experience with your team Very much appreciated”

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“Very easy and a good price”

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“Staff very helpful but would have liked closer to the market value for my vehicle. I was unable to specify in more detail the internal damage, resulting in the valuation being drastically reduced for a small tear along the seam of the seat.”

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“Because the value of my car dropped by £400 and the salesman just kept saying the car is 13 years old! Which you knew when you valued it online! Not happy as my photo was taken with my driving licence and the salesman couldn't confirm where this photo would be stored and for how long! It's on his iPad!”

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“Great service professional and courteous Seamless experience would definitely recommend using !”

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“Brilliant service”

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“Quick, courteous and convenient.”

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“Could have been a bit more generous with the offer better to do it their selves than leave it to an I pad to decide how much your vehicle is worth.”

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“Was expecting you to try and knock me down on prize even after informing you of the damage and being honest. Your employee stated he needed to speak to his manager but never left and managed to renegotiate the price within 10 secounds”

Helpful Report

webuyanycar is rated 4.4 based on 7,966 reviews