webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,949 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,949 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abbey’s service was exceptional, from our conversation after booking right to the last minute of sale. It was such an easy process! Thank you”

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“Quick easy service. Friendly sales person. Patient as we forgot paperwork. All signed and agreed within 30 mins at the pre agreed price.”

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“Professional friendly service.”

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“If we had only dealt with the representative yesterday it would be 5 stars, as he was great, friendly and welcoming. We have visited previously and got a very different reception. The advisor was quite dismissive and really didn't seem interested.”

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“Acceptable quotes for a trader.”

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“Was given a higher price £10.800 then told it was wrong to be given a price of £9000 even your operator got a price of £10 800 and settled for £8555 because we were committed on another vehicle very poor by yourselves feel”

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Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Great service, very quickly sold car at the price I wanted with no hassle or fuss at all. Thanks”

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“Simple process and courteous staff.”

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“Nice easy way to sell your car, but be prepared for less money than they initially suggest”

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“Friendly, swift and efficient service.”

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“Had an amazing experience with Bez at the Clitheroe branch. He was very helpful, friendly and nothing was too much trouble. Thanks for all your help Bez.”

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“Very nice experience, the lady in the office was very friendly and polite!!! Thank you.”

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“The young manwho served us was exceptional. Not used to such pleassnt and efficient service nowadays”

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“Very efficient service, pleasant member of your staff. Of course, we would have liked more for the car but it was fair. Sorted very quickly. Would recommend.”

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“As I had my car valued by yourself on Sunday 24/07/2022 and went back on 28/07/2022 you had lowered the valuation by £500”

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Hi there, thanks for taking the time to leave us a review. The vehicle market changes on a regular basis and we therefore update our prices every day, based on current market conditions. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. We are constantly adjusting our valuations in response to the fluctuations and we therefore offer a 4 day guarantee period on our valuations as this protects customers against any changes in the market during this period. Thanks, The WBAC Team

“We took the Jaguar to the stafford branch and Ryan was as before polite informative And very good at his job Well done Ryan and we buy any car”

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“Quoted a good price and paid in full. Alvin was so charming and helpful.”

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“Friendly and easy process to follow”

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“Price quoted online £1500. Price offered in branch £900 despite the car being in excellent condition. Ended up at £1200. How is this a good service?”

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“It was very quick & easy. Didn't get the price I was expecting, however all good”

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webuyanycar is rated 4.4 based on 7,949 reviews