webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,949 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,949 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your representative was very helpful”

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“Great service but the price was cut 60%”

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“Was moving to EV and needed to sell my BMW X3 quickly and we buy any car team we’re fantastic - I spoke to couple of them - Toby perhaps was the last one who completed my deal - the process was smooth, documentation, actions all done without my being hassled - amazing services and would recommend to people who are looking to sell their cars”

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“We were quoted 1300 for our car, we’re honest about the condition and ended up being offered half that. Staff member was friendly and polite, but can’t help feeling ripped off”

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Thank you for taking the time to leave us a review, we really appreciate it and we apologise for any disappointment caused. Thanks, The WBAC Team

“Excellent,polite,informative service.”

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“If I could give more than 10 rating to your employee at the Glasgow Braehead branch I would. Perfect service right from the start and was taken through every step of the way. Highly recommend”

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“Very efficient, fair. Staff friendly and not intimidating.”

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“Friendly helpful staff”

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“Easy to deal with and very helpful!”

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“Quick service, got a valuation above what I was expecting (with damage to car) and assistant was very helpful. Would use again!”

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“An easy and smooth experience and a very fair price.”

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“Fast clean and fair job done car sold money in the bank easy”

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“The guy we dealt with was professional, friendly and knowledgeable. Great customer service.”

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“The drastic decrease in the quote amount citing minor defects and scratches, isn't the best way to do business.”

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Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Excellent customer service, she was friendly, polite & knowledgeable.”

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“Deceptive business model, offering a pretty low price online with absolutely no intention of offering it on the day. No basis for offering a much lower price on the day.”

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“Very polite and friendly also very efficient The system is very well thought out and all promises were carried out ie Money received next day together with an email from DVLC acknowledging the sale”