webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clean and transparent process. Tom was very polite and explained everything as he went along”

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“Very friendly quick service. Scott was very professional”

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“Despite putting all details into the website including the lack of service history and the salesman verifying my information was correct the quote I had was 5600 and in the end they offer only 4600. This was not on the basis of concerns over condition of the car etc. 5600 was low price anyway for a good car in better than average condition and relatively low mileage. I will say the man at the branch was very nice and at least looked sheepish at what the price offered was. The salesman himself”

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Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Easy process but the final price bears no resemblance to the online quote Beware!”

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Thank you for taking the time to leave us your feedback, we really appreciate it. We're really happy you found the process easy. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“Very simple process with very pleasant member of your staff. Processed very efficiently although I thought you transferred the funds immediately?”

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“It’s a bit of a rip off cause they end up giving you less then 50% of the online quote / offer. I guess if you don’t want the hassle of selling privately, then you have no option, but I was disappointed.”

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Thank you for taking the time to leave us a review, we really appreciate it and we apologise for any disappointment caused. Thanks, The WBAC Team

“It was such a delight was given a very good price for my cat and the service was brilliant”

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“Sunny of the Birmingham branch was brilliant, helped me through the whole process & got me a great deal on my Mercedes. Thanks .. 5 stars.”

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“Very quick and easy. Offer was better than the dealers valuation”

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“Luke was very conscious of getting me the best deal he could”

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“Very quick and easy process, all explained well and I felt very informed when making my decision. Highly recommend”

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“All good, thanks!!!”

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“Very good service”

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“Too many emails”

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“Quick and easy transaction”

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“Simple easy & straight forward way to sell your car, friendly staff too.”

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“First class service from Jeff who works at Glasgow fort branch.”

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“Super easy and friendly!”

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“The agent who dealt with us was professional friendly and polite. Everything was clearly explained and we were happy with the price offered. I would highly recommend WBAC at Morrisons Five Lane End Bradford to anyone looking for a trouble free service !”

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“Took my car to your store at Coatbridge branch, Demetrius who is the branch manager was very courteous and professional in carrying out his role. I felt at ease and confident I was getting the best deal. Thank you Demetrius for making the transaction as smooth as could be.”

Helpful Report

webuyanycar is rated 4.4 based on 7,951 reviews