webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good, just a little disappointed with the ultimate valuation but I understand your reasons”

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“simple straightforward fast”

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“Excellent service. Brilliant customer support. It was fast simple and a pleasure to sell my car this way. Can't imagine ever getting the level of cash or speed if I sold it privately.”

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“Great experience”

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“John who dealt with me was very very good. Made the process easy.”

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“Very friendly service and very happy with price given”

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“Efficient businesslike approach. Pleasant staff. Only slight gripe having to pay fee for next day payment only free if you wait for payment for 4 days. Surely money can be transferred instantaneously these days?”

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“A very easy way to sell my car. The representative was very helpful and made the transfer easy.”

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“Very helpful and quick service. Gentleman that serviced me at b&q today was very polite ans helpful. And we got a great price for our vehicle.”

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“No pressure, excellent service. Phil the salesman was a pleasure to do business with. Highly recommended.”

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“Very informative and patient! Excellent customer service”

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“Good service - friendly yet professional employee- quick n easy transaction”

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“Easy way to sell at a reasonable price and a all round positive experience provided by Dan”

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“Clean and transparent process. Tom was very polite and explained everything as he went along”

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“Very friendly quick service. Scott was very professional”

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“Despite putting all details into the website including the lack of service history and the salesman verifying my information was correct the quote I had was 5600 and in the end they offer only 4600. This was not on the basis of concerns over condition of the car etc. 5600 was low price anyway for a good car in better than average condition and relatively low mileage. I will say the man at the branch was very nice and at least looked sheepish at what the price offered was. The salesman himself”

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Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Easy process but the final price bears no resemblance to the online quote Beware!”

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Thank you for taking the time to leave us your feedback, we really appreciate it. We're really happy you found the process easy. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“Very simple process with very pleasant member of your staff. Processed very efficiently although I thought you transferred the funds immediately?”

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“It’s a bit of a rip off cause they end up giving you less then 50% of the online quote / offer. I guess if you don’t want the hassle of selling privately, then you have no option, but I was disappointed.”

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Thank you for taking the time to leave us a review, we really appreciate it and we apologise for any disappointment caused. Thanks, The WBAC Team

“It was such a delight was given a very good price for my cat and the service was brilliant”

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webuyanycar is rated 4.4 based on 7,964 reviews