webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service easy to do business with treated very fair ipswich.”

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“They offered me a good price for my Toyota Carolla which was confirmed after inspection. The rest of the transaction went through painlessly. This was the second time I had sold to them, and the experience is good.”

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“Very easy. Quick. No fuss”

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“We valued our car on the web site and booked an appointment to finalise the transaction initially they were very professional confirming appointment times and that we had every thing. When we arrived we were met by a representative who came and looked over the car marketing notes on a clip board as we watched we were invited Upto the office So he could enter all the in formation after a while he advised that the offer from the website would need to be adjusted by £400 due to some damage found on the car scratched wheel and two very faint scratches on the body this surprised both me and my wife as we knew no damage was on the wheels so I went back to the car and found that the damage was actually bird mess on the wheels and came off with a wipe of my finger so no damage the scratches that were there were so faint that they almost came off with me wiping them with a wet finger the advisor then came down to the car and saw that there was no damage on the wheel but proceeded to point out a little mark on the other side wheel which he hadn't seen on his extensive first review also the scratches that were on the n/s/r wing were now mistakenly mark down and it was the light stone chips that were decreasing the value. Never the less we decided not to sell to this company as we believe that the whole process is a scam and the initial value given is to draw you in put you in front of an advisor and push for the sale not very professional I will be taking this up with trading standards and the ombudsman”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Easy to deal with very pleasant staff”

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“All done very quick, Kind and helpful. Got a good price for my old car than what I would have from dealers.”

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“Quick, very simple, no stress at all. Staff were very helpful and explained everything. Money was in my bank within an hour.”

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“Dean was superb with helping me sell my car. Excellent service.”

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“Great service”

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“Customer service and the beyond and beyond care the staff member went too.”

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“Great professional service from Charlie and Liam quick and very helpful and all sorted in 10 mins will highly recommend to others thinking of selling there car”

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“Straightforward and efficient”

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“Fairly straightforward, good pre purchase communication and a fair price”

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“James and Brandon at Ferndown were excellent.”

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“Friendly, quick, no hassle.”

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“I think the bit before you get to the appointment needs to be more accurate, £600 difference between online quote and on the day quote. The full process is east in the respective of selling a car quickly though.”

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“№############1”

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“Very helpful and informative”

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“Excellent, quick and easy.”

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“The process was very simple. The sales assistant was excellent. The final price is on the low side but I think that is the cost of the ease of sale.”

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webuyanycar is rated 4.4 based on 7,964 reviews