Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,855 Reviews

98 %

of reviewers recommend Wave Spas

4.8

Based on 4,855 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 27th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered earlier than stated.”

Helpful Report

Hi Mandy, Thank you so much for taking the time to leave us this lovely review! I’m so happy you received your hot tub early! I hope you enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Brilliant spa, easy to set up and perfect size. Great communication and response time from WAVE for any query, would definitely recommend.”

Helpful Report

Hi Nicola, Thank you so much for taking the time to leave us this lovely review! I’m glad that you don’t have any issues with setting up your hot tub and we are very happy that you enjoy and love our product. I wish you plenty of good weather and have a great day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Amazing product keeps my water hotter longer than before so not using much electricity”

Helpful Report

Hi Suzanne, Thank you for taking the time to write this lovely review. I'm so happy to know that you love our product and I hope you have a great day! Happy Tubbing Kind Regards, Nuy @ Team Wave

“Great product, better than the best way equivalent!”

Helpful Report

Dear Jon, Thank you for taking the time to leave us this kind review! I'm so happy to know that you love our product, I hope you have a great day and I wish you plenty of good weather to enjoy the hot tub. Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Fantastic service and product quality. Will certainly use again.”

Helpful Report

Hi Joanne, Thank you so much for taking the time to leave us this lovely review! We really do appreciate this and it makes a huge difference to our business! I’m really happy to know that you love our hot tub! Enjoy the rest of the summer and I hope you have a wonderful day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Excellent service and product, thank you”

Helpful Report

Hi Martin, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Quick delivery and good quality product, very pleased with it!”

Helpful Report

Hi Lauren, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order quickly and hassle-free delivery! I wish you plenty of good weather and have a great day! Happy Tubbing!! Kind Regards, Nuy @ Team Wave

“Excellent product. feels studier than cover that orginally came with my hot tub bought elsewhere.”

Helpful Report

Hi Chloe, Thank you so much for taking the time to leave us this lovely review! We really do appreciate this and it makes a huge difference to our business! I’m really happy to know that you love our hot tub! Enjoy the rest of the summer and I hope you have a wonderful day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Brill product strong material well impressed. no delay in delivery times.”

Helpful Report

Hi Lisa, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order on time and hassle-free delivery! I wish you plenty of good weather and have a great day! Happy Tubbing!! Kind Regards, Nuy @ Team Wave

“Excellent service”

Helpful Report

Hi Oliver, Thank you so much for taking the time to leave us this lovely review! We really do appreciate this and it makes a huge difference to our business! Enjoy the rest of the summer and I hope you have a wonderful day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Wave spa (Swift) is a fantastic addition. Took less than 30 minutes for 2 of us to assemble. Delivered well ahead of schedule and a problem with the Delivery Company was sorted within a few days by Joe from Wave Customer services. I would and have highly recommend this tub.”

Helpful Report

Hi Leslie, Thank you so much for taking the time to leave us this kind review! I love reading about your customer experience with us! I’m glad that you don’t have any issues with setting up your hot tub and we are very happy that you enjoy and love our product. Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Purchased an Osaka hot tub on a Monday and it had arrived by the Wednesday super quick delivery. Was easy to set up and we were enjoying using it by the Thursday. I would highly recommend this company as had a small issue with the heating unit (which did correct itself) and after one email wave spa replied the next day. Can’t fault this company”

Helpful Report

Hi Elaine, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order quickly and hassle-free delivery! I’m glad that you don’t have any issues with setting up your hot tub and we are very happy that you enjoy and love our product. I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“I've had my soft tub for 5 weeks now and don’t want to jinx it but I’m really pleased with it. I did have to wait a few weeks longer than originally expected when I placed the order but Wave kept me informed and with the inclement British weather it wasn’t a problem. I takes a while to heat up but I tend to leave the heat on constantly If I know I'm going to be using it the next day and then turn it down when not. It does go through filters quite quickly, but rather than replacing them If they look ok I just rinse them and and put them back in. I bought a chemical starter pack but so far have only needed a small amount of chlorine and I keep a float with a chlorine tablet in the spa when i’m not using it. The pump is quite loud, not sure if it bothers my neighbours, but you can have a conversation over it. All in all I love my tub and wouldn’t want to be without it.”

Helpful Report

Hi Rebecca, Thank you so much for taking the time to leave us this lovely review! We really do appreciate this and it makes a huge difference to our business! I’m really happy to know that you love our hot tub! Enjoy the rest of the summer and I hope you have a wonderful day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Cant thank this company enough, delivered on time , excellent customer service, dealt with any questions very quickly with rapid response, price was unbeatable, but most of all my rattan hot tub is perfect, cant think of 1 thing negative 👍 A1 for everything, will recommend this company & there products to evry1 i spk to 👍”

Helpful Report

Hi Jock, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I'm so glad you receive quick and hassle-free delivery! I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Quick service, happy with product, wikk definitely purchase from wave in the future.”

Helpful Report

Hi Jacqueline, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order quickly and hassle-free delivery! I wish you plenty of good weather and have a great day! Happy Tubbing!! Kind Regards, Nuy @ Team Wave

“Love every min of it browsing was easy I found everything I needed and the price was the lowest I had found and I was looking for 2 days! Delivery was delivered within 3 days can not complain one bit thanks I will be back”

Helpful Report

Hi Eva, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Patrick @ Team Wave

“Excellent, spot on”

Helpful Report

“Easy & efficient to order & also speedy delivery!”

Helpful Report

Hi Amber, Thank you so much for taking the time to leave us this kind review! I’m glad that you don’t have any issues with setting up your hot tub and you have quick and easy delivery! We are very happy that you enjoy and love our product! I hope you have a wonderful day and enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Fantastic service, great products! Reasonably priced”

Helpful Report

Hi Natalie, Thank you so much for taking the time to leave us this lovely review! We really do appreciate this and it makes a huge difference to our business! I’m really happy to know that you love our hot tub! Enjoy the rest of the summer and I hope you have a wonderful day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Everything as suppose to be , quick delivery , clear instructions . 100% recommended.”

Helpful Report

Hi Przemyslaw, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order quickly and hassle-free delivery! I'm glad you don't have any issue setting up your hot tub and I love your picture, it looks amazing! I wish you plenty of good weather and have a great day! Happy Tubbing!! Kind Regards, Nuy @ Team Wave

Wave Spas is rated 4.8 based on 4,855 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.