Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and spa. So easy to erect very sturdy.”

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“The best customer service I have had in 15 years of internet purchasing. After initial leak problems and following extensive search for the leak my pool was replaced within two weeks of purchase. Well done and thank you. Helen Rowe”

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“We had a slight problem with the control box but had a live chat with Sam who sorted this immediately. Many Thanks.”

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“Amazing Purchase. Great price. Easy to set up and low maintenance. Had a few questions for the customer service department who responded immediately. Ahhhhhhhhhhhhhhhhh, I'm finally relaxed. Thank you Wave Spas!”

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“Very happy with the rigid foam hot tub. We started with your inflatable and it was a great starter, but we should have just gone with the rigid foam and avoid issues with leaking. I think if anyone feels like they will enjoy their hot tub on a weekly basis, they should just go for the rigid foam and bypass the inflatable. It's well worth the extra money and way less hassle (in my opinion) than a plug and play (and a lot cheaper!).”

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“I really do have to say I am really satisfied with the service I've received over the last week's & its all down to Patrick at customer service My tub is the best money that I have spent all through the pandemic im Well pleased Isobel belfast”

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“I purchased one as a wedding gift for my nephew and his bride and they love it! It heats up to 108.”

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“Just received a bumper box of chemicals along with filters, spring breeze scent crystals, measuring set and skimmer! Emptied, refilled and fresh as a daisy! Thanks Wave Spas!”

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“Just got our hot tub and very happy with it easy to put up can recommend one”

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“Bought hot tub last year, fantastic price, speedy delivery, friendly customer services, kept up to date with delivery, also purchased two head rests which were delivered today, sets of the hot tub, looks brilliant Thank you”

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Hi Pam, Thanks so much for your feedback! I am thrilled to hear you're still enjoying your spa and have recently purchased some headrests for the spa. We hope you enjoy the spa for many more years, Happy Tubbing! Kind Regards, Anna @ Team Wave

“Wow ! Paradise is in my backyard… I use my hottub everyday! Thanks again WaveSpa!”

Wave Spas 5 star review on 17th May 2022

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“Although I had a few teething problems with my order I can honestly say the team at Waves customers service (Zoe) have done their up most to get things right. Absolutely love my tub & would recommend them 100% Thank you Wave”

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“Great soft tub, love it, excellent customer service. The only wish is it got hotter then 102! Otherwise it’s a great hot tub!”

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“Thank you WaveSpa and Michael for making my dreams come true, a spa in my background! It’s about to be one heck of a summer baby!! The wait is over…it’s warming up now…. #spalife”

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“3 months on and our rigid tub is the best investment we have made.”

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“Wave spa best thing I have bought”

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“Well orders I’ve made have been quick yet when things go wrong they fix them quicker the currier damaged some items called wave sent new straight away thanks Wave”

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Hello Ian, Thanks for taking the time to give us a review! Unfortunately, damage in transit does happen occasionally but we will always do what we can to rectify the situation as quickly as possible. I am glad we could help resolve the situation for you so swiftly! Happy Tubbing! Kind Regards, Anna @ Team Wave

“I cannot fault Wave Spas - Brilliant product - and the customer service is phenomenal. They email back within minutes - even at weekends. So helpful. We had a issue with our tub (only the lining popped out- still worked) I emailed them about it and within 10 mins they sent out a new tub which will arrive in 3 days. No hassle, no 100 questions to answer. Brilliant company- highly recommend!”

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“I had an issue with a defect on my hot tub and top. Wave replaced both, no problem! Great service by Morgan!”

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Hi there! I'm so happy Morgan was able to help you out! If there's ever anything we can help with please do let us know, you know where we are :) Happy tubbing! Paddy @ Team Wave

“The one thing I particularly appreciate is when I have a question, and send in a request online, Nuy always provides a comprehensive answer! What great customer service! I am very happy with my hot tub and enjoy many hours relaxing in it! Thank you wave spa for making such affordable hot tubs available!”

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Hi Claudia, Thank you for taking the time to write us a review. I'm so happy to know that I can assist you and help you resolve your issue. We are incredibly proud of both the products and services we provide to our customers. I hope you have a great day and happy tubbing! Kind Regards, Nuy @ Team Wave

Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.