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Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 23rd April 2024

Wave Spas 5 star review on 15th April 2024

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

94

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worth every penny, wave spa is the best”

Good Morning, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Excellent service from beginning to the end.Quick delivery, we love our hot tub”

Hey! I'm pleased to hear your order arrived so soon. The sooner it arrives the sooner you can enjoy it. :) I would also like to say thank you for your kind review as it really is appreciated. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Couldn’t be happier with the wave spa I recently purchased, incredibly easy set up and top quality product. Excellent customer service spa arrived in two days 5⭐️”

Hi Kim, Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Patrick @ Team Wave

“Absolutely love my new Atlantic spa. It came a week early too. I have received first class customer service as well as I had a few queries along the way as this is my first hit tub”

Hey Kevin! Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Spa arrived on time and I set up within 20 mins, by myself, ready to fill. Been using it every night since. Absolutely love it! Perfect way to wind down after a busy day at work! The spa looks and feels really high quality.”

Hi there Lonn, Thank you so much for taking the time to leave this lovely review. We love to hear back from our customers and we are so thrilled to hear how much enjoyment you are getting out of our product! If you ever require any assistance please do not hesitate to get in touch. Have an amazing day! Happy Tubbing! Patrick @ Team Wave

“Very happy with my purchase easy to set up and use and was delivered before delivery date and the bubbles go all round the tub very relaxing only downside is says will fit four but at a squeeze very happy I brought from wave”

“Great product and support. Really happy so far, and accessories (drinks holders and inflatable cover) really finish the hot tub off”

Hi there Richard, Just wanted to thank you for taking the time to leave this recent review. We are so glad to see that you have had a positive time with us here at Wave, we try our best to provide the best customer service we can. I'm delighted to see that you are happy with your spa and that your accessories have topped the experience off for you! If you have questions please don't hesitate to get in touch with us, we would be more than happy to help! Happy Tubbing! Ellie @ Wave Team.

“Speedy delivery and great price (although it was in the sale).”

“Better than expected, finally put all the dithering behind us and ordered an inflatable hot tub and so glad we did and are kicking ourselves for not doing it sooner. So nice to come home from work or a day out and be able to relax and unwind in the hot tub. Would highly recommend Wave, always prompt delivery on everything we’ve ordered. Totally changed our lifestyle.”

Hello there Eddie, Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. Have a lovely day. Happy Tubbing! Patrick @ Team Wave

“Excellent service and quick delivery”

“Ordered some filter next day delivery very impressed with that and the price, would definitely recommend waves spas”

“Good quality product as described, excellent service and fast delivery, would definitely recommend”

“Very pleased with our Atlantic Plus 4-6 man hot tub. Would definitely say it's on the 4 side if you are all adults, but that works fine for us. Had a few niggles with the O rings and connectors but the team at Wave Spas was great, sending us out a few extra O rings free of charge which completely stopped any little drips. Thanks to Charlotte and Demi for being so responsive and getting everything sorted for us. Thanks”

Hello there James Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. I will pass on your kind words to my colleagues, have a lovely day. Happy Tubbing! Patrick @ Team Wave

“Between working and getting the base ready I eventually unboxed my hot tub last week. Very easy to put together and prepare for use. Had my first dip on Wednesday evening. Brilliant!! The family now are in and out at various times of the day and loving it. Thank you Wave 👋”

“Excellent product updates on delivery”

Hi Lisa, Thank you so much for your lovely review, we really do appreciate your feedback, I will certainly be sure to pass on your kind words to my colleagues, I hope you have a lovely day! Happy Tubbing! Patrick @ Team Wave

“Excellent service from wavespa as usual, always delivered on time if not earlier and always cheaper than everywhere else as well.”

“Superb customer service, could not have been any more helpful…. I. 100% recommend Wave”

“Brilliant service. I purchased filters at a bargain price, cleaning kit and inflatable top. They were on a delayed delivery but came quite quickly via Amazon. Sturdy packaging. The inflatable top stops the temperature drop dramatically over night. Definitely noticed the difference. I would recommend the inflatable top to all hot tub buyers.”

Hi there Jane, Thank you so much for taking the time to leave this lovely review, we really do appreciate your feedback and it makes such a huge difference to a small business like ourselves, So glad you were happy with the customer service you have received. Have an amazing Summer. Happy Tubbing! Patrick @ Team Wave

“Where i was looking for the item. I tried to get on your site, through your ad's. But page couldn't be found. So I had to find your site, then all went well.”

“I received my Hot Tub around 4 weeks ago, but due to having caught Covid I have just been able to enjoy it. I spend 6 x 40 minutes a day in it to help me get back to full health. This Hot Tub helps me with all the complications I had with covid and I say in about two weeks time I hope to be fully fit. I purchased the 6 people one and it took a little longer to be delivered but me and my family are loving every minute of it. Thanks Wave”

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Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.