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Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 15th April 2024

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

93

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my spa earlier than expected, its very simple to put up with simple instructions, this is the 3rd spa i have purchased first from here , it says 2-4 persons but unfortunately i would say its fits only 2 and you cant stretch out and im 5ft 6, there's only me and my partner so it doesn't matter to much but don't order this if you expect 4 people to get in ,maybe a 6 person would be more suited, i was a bit disappointed and sorry wouldn't order from here again.”

Hi there Julie! My apologies that our product didn't meet your expectations. Our product descriptions and dimensions can be found on our website which details the sizes of our spas. If you ever require any assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Sam @ Team WaveTeam Wave

“Our wave spa is fantastic, so easy to set up and use. Really happy with our purchase.”

Hi Pauline :) Thank you for a lovely review! So happy to hear you're pleased with your purchase. Happy tubbing! Kind regards, Paddy @ Team Wave

“Tidy service”

“Why wasn’t there any sales tax added to my total purchase amount?”

“Easy enough to use the website and items arrived with delivery window.”

Hi Josh, thank you for your lovely words. I truly hope you love your Spa! If you have any further queries, we are happy to assist at customerreviewfeedback@wavedirect.co.uk :) Happy Tubbing! Kindest Regards, Zoe

“Hi. Can't give a review as I have not assembled the hot tub or used the kit so unfortunately it is too soon to give my opinion of your products. Delivery was a bit slow but at least you emailed me that it would be later arrival.”

Hi John, thank you for your review. We hope that you love it! If you ever require any assistance please let us know, we are more than happy to help! Kind Regards, Jess

“I have received my purchase but unable to set up at moment till I finish garden but when I open it up will contact u on my views but turned up on time n happy with that”

Hi Julia! This is great! Thanks so much. We can't wait for you to set it up! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Don’t like the fact that if anything goes wrong you can’t actually talk to anyone by phone”

Hi Gail, I am sorry that you are disappointed by our lack of phone lines, we are more than happy to help as quickly as we can on our many other platforms! If you ever require any assistance please do let us know! Kind Regards, Jess

“Wave square Inflatable lid DOESNT FIT HAWAII SPA”

“I contacted wave by email on several occasions with no reply from them. I left a review about the items I received and mentioned that the headrests were delivered. They rectified the issue immediately and I now have them. Thank you 😊”

Hi Hayley, I am so glad that this has been rectified! If you have any further questions please do not hesitate to contact us at customerfeedback@wavedirect.co.uk. Kind Regards, Team Wave

“Customer service and delivery is not what it should be, I brought the swift rigid foam hot tub and cannot fault it. I would recommend this over an inflatable one.”

“The after sales service was not brilliant, which is a shame as the product is good.”

“Slow to get customer service. No phone number. 3 times date of delivery moved. Otherwise our spa product as described and of good quality. Heater very effective”

“Delivery eventually came through, but no time was initially specified. It was a waiting game, yet to check the product.”

“Good quality inflatable spa but down side is that after having the bubbles on once the temperature drops by 4 degrees so longer than an hour in the hot tub you may as well get out as it gets very cold very quickly which is a huge shame and not what I had with my lazy spa”

“The Atlantic 6 person spa is great. The inflatable cover is great. The spa mat liner is a complete waste of money. The automated help on the website is a waste of time. Getting hold of customer services is difficult - you need to improve this side of things.”

“Issues with delivery date and communication but since received we are enjoying our hot tub and would recommend great value for money”

“Customer service is shocking !!!! My delivery was sent to wrong address so they had to replace promised free filters for all the hassle as expected not received an dont expect I will ,they need a contact phone number as why should customers money be taken then cant get any answers when the items are taking months to deliver my daughter is wanting a hot tub but I wont be recomending wave”

“The hot tub is really wonderful but the lack of communication around the delayed delivery date caused needless stress and needs some work”

“The quality of items I received was good, however the claim of "next day delivery of items in stock" was misleading - although my hot tub was showing as in stock, it took nearly a week to arrive.”

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Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.