Wash Doctors Reviews

Name: Wash Doctors
Address: Adlink House, Hawarden, Deeside, Cheshire East
Rating: 4.85

4.9 Rating 2,073 Reviews

96 %

of reviewers recommend Wash Doctors

Company Reviews

Metrics

Info

4.9

Based on 2,073 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Wash Doctors 5 star review on 5th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is really practical if you don’t have time to do your car wash but it also bit expensive if you pick for the extra services or package. Paid £90 and the results is so so. Not that much different with the £50 job. So, if you just want a quick wash, go for it. If you want the bells and whistles, just go to a proper detailing services, you’ll get more of your money worth.”

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Posted 3 years ago

Good afternoon Antonius, thank you for your feedback! Would you be able to assist our CS team further with your experience, and let us know which parts of the service booked were not carried out? The package you have selected is mainly valued for the most durable Hybrid ceramic wax, which would be the main reason for the package price, on top of the maintenance type clean.

Posted 3 years ago

“I booked the premium interior valet. I selected the highest rated valeter but was told the day before that he wasn't available and they would send someone else. The valeter turned up on time and was friendly. I had cleared out everything for the car including the glove box as I had presumed this was included. I was disappointed to find that it was still very dirty when I checked the car afterwards so maybe this wasn't included so please note if you think the glove box will be cleaned. The car interior was certainly cleaner than it had been, the seats in particular. The windows ( it states inside and out in the description) didn't seem to have been done though. At the end of the valet I was handed the boot tray and interior carpets that had been shampoo'd and now needed drying. I put them in my kitchen but the first thing I noticed was the muddy brown water dripping everywhere. Possibly this is because only the top side of the carpet had been shampoo'd but then any dust or dirt on the understand, which hadn't been cleaned was getting wet and dripping. I will need to do an extra bit of cleaning of the carpets before I put them back as well as cleaning the glove box. All in all it was OK but I expected a bit more from the most expensive interior valet service”

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Posted 3 years ago

Good afternoon! Our sincere apologies your service hasn't been completed to the high standard we would like to provide here at Wash Doctors. Thank you for bringing this to our attention, one of our CS team will be in touch ASAP to resolve this!

Posted 3 years ago

“Disappointed tbh. They didn’t even clean the boot”

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Posted 3 years ago

Good evening Sue, Thank you for letting us know your experience with Wash Doctors was of a poor standard. We are sorry to have left you dissatisfied with the service. One of our team with be in touch to rectify the issue!

Posted 3 years ago

“I have used washdoctor four times. The first time, I got a great result for a fair price, and I was very satisfied. For the second wash, I re-booked the same technician, but somebody else turned up instead, who didn’t do nearly as good a job - in fact it left my car full or marks, swirls and polishing compound in every crevice. My third appointment was cancelled by the technician (refunded in full). And my fourth appointment, a young man showed up that gave my car a worse exterior wash than my local hand car wash, scratched up the paintwork all around the car, who took a 30 minute break inside his car to let my car air dry (!?) and who left the interior smelling like smoke. I will not be using Washdoctor anymore. Update: Wash Doctor’s customer service on the other hand is very good and they have swiftly offered to rectify any issues”

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Posted 3 years ago

Good morning Dominic, Thank you for taking you time to let us know about your experience. We are very sorry to hear you are disheartened and disappointed with our services, but we would really like to rectify the issues. One of our customer service team will be in touch with you shortly. Our sincere apologies for your experience so far!

Posted 3 years ago

“I'm quite disappointed from service Gold Valet. The first impression was satisfactory. When I checked my car next day I noticed that: - they did not clean spare tyre area - they did not revitalise and protect the exterior back low bumper, returning it to his original deep colour. - they did not vacuum between front seats and centre console - poor quality upholstery clean (still visible marks) - visible marks on inside front glass I do not recommended service Gold Valet. Not for this price.”

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Posted 3 years ago

Good afternoon Slawomir, thank you for taking your time to let us know about your experience. We are naturally very disappointed to hear the service standard was poor. Here at Wash Doctors we value our customers feedback greatly, and can’t let this quality of service occur. Our customer service team will be on touch with you shortly to resolve this issue!

Posted 3 years ago

“They guys were friendly and professional; but I don’t think I got the wash and wax I paid for. Also, I still have bugs on the headlights and dirty wheel arches.”

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Posted 4 years ago

“Unfortunately the valetors generator was not working so he had to use my electricity.2 hrs worth. When he'd finished i went out and saw finger prints on my rear door . Interior looks good but not impressed of the standard of the exterior. Certainly not worth the £75 i spent hence only 3 stars. I would have said £40 - £50 at most.”

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Posted 4 years ago

“Cleaner had a probem finding the address! Good job eventually. However the cleaner missed the hatch closing completely until i pointed it out to him, however noticed that he hadn't cleaned behind the hinges (see Pics below). Also he had missed small spots on the door closings and these needed to be pointed out to him.”

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Posted 4 years ago

“Did not realise they manage 3rd party contractors rather than their own fleet. Found experience weird as the person who turned up was unprofessional rude to my neighbour and brazen but overall did an ok job. Was 4 hours late to being with I had to chase the booking. Arrived at end of day. Had no water so I had to fill 25 litres. Demanded to use my toilet for 20 minutes which I covid I found really uncomfortable but was I going to deny him? Took 3 hours on my car (booked 2) which was in a bad way but didn’t apologise for taking so long and I needed my child to go to bed it was all very weird. Car came up ok but was nearly expecting perfection given the amount of time and overall it was good but could still see areas he hadn’t treated and he didn’t use methods that I thought would be more effective than just hoovering. Upholstery came out spanking new though. Overall I’m still confused about my experience. Felt as though more professionalism was needed I would have liked someone in a uniform rather than tracksuit trainers smoking outside my house for the money I paid. But maybe I’m being snobby?”

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Posted 4 years ago

“For £125 I was expecting more attention to detail. The seats were rubbed with a hard brush which made them ravelled. I'm not blaming the person that did the cleaning, probably this is the standard, but £125 seems too much.”

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Posted 4 years ago

“Ok for commercial/utility vehicles but disappointingly average for private/premium vehicles.”

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Posted 4 years ago

“First time user for interior and exterior wash. Husband noticed lights had accidently been left on all day which resulted in flat car battery. Glove compartment not cleaned although emptied right before valet service. Hindsight, would have lifted the car bonnet so all the leaves and dirt could be cleaned from this section, which is unseen unless bonnet lifted. Was never asked about this by pair who attended. Other than what mentioned, overall satisfied with service”

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Posted 4 years ago

“Car was beautifully clean but sadly cleaner was over 3 hours late meaning that I had to cancel an appointment.”

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Posted 4 years ago

“Given 3 because my valeter was late by 17 mins this morning, which means it delayed my plans for work. In addition, the service took longer than half an hour. This is only an issue as I had plans that would have been accounted for during the slot and duration of the wash chosen; otherwise, this would not have mattered so much. Therefore, use if you are not in a rush and have time to spare in case of any unforeseen circumstances. Nonetheless, they done an amazing job, my valeter was polite and I had no other issues. It brightened up my day to finally have my car washed. I definitely recommend and will use again in the future if required :). Sorry, had no time to take any pictures to help with visuals.”

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Posted 4 years ago

“It was a great head start to get the interior of the car clean. But considering I paid for the gold valet for inside it still wasn’t the standard I expected. And when I wiped it down myself, there was a lot of grubby marks on my cloth still. Corners not reached, and cubby holes not opened & cleaned. If I had bought a lesser service I might not be surprised, but I specially wanted a really good clean and I think I received an average one. Still a good start for me to now go in and wipe it down more thoroughly myself.”

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Posted 4 years ago

“Lance himself was very good and polite but he turned up 2 hours late which was disappointing. Seemingly because of factors beyond his control but it does detract from the customer experience. Had Lance been able to turn up on time he would have had 5 stars.”

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Posted 5 years ago

“First appointment was cancelled and I was notified via call which was good. Second appointment rescheduled for later in the day didn’t turn up and I had to wait in and cancel a shopping trip. He didn’t contact me to let me know, it was only after I called and messaged him that he cancelled. Rescheduled third appointment came 30mins later than scheduled and only did a 45min job when I paid for 90-120mins (part of the time he was sat in his van smoking). Clean was ok but not worth £35 and there was quite a few spots missed that I would expect a ‘detailing’ expert to cover. Not sure the car was waxed or given enough attention as clearly shown in the 45min work and not 90-120mins. Probably wouldn’t use again. Local hand carwash is a lot cheaper and better quality and less hassle.”

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Posted 5 years ago

“My washer didn’t know what he was supposed to do.. I had to tell him that the boot needed to be hoovered as it was included. I’ve just spend 10mins after he has left, re-drying my car because it still had water drops on it.. I wouldn’t pay £85 again for the service I received”

Helpful Report

Posted 5 years ago

Hi James, thank you for leaving a review, I am sorry that you didn't receive a 5-star service this time around. We have spoken to the Valeter that attended your car as he is new to the platform and passed on your feedback. If you would like to get in contact with us directly then please drop me an email on will@washdoctors.co.uk and we will be more than happy to rectify the service in the best way possible for yourself.

Posted 5 years ago

“OK but not perfect.. car is clean in/out, but it was not filthy to start with, I believe another 1/2 hour could have achieved perfect satisfaction. Upon opening boot, there were areas still wet/residue of cleaning product and dirt, some parts of body were also wet, not sure how this possible as service should have had Wax done also. Overhaul - not bad but as far value for money - I am disappointed, I have to say. Positive notes, operative arrived on time, was professional and friendly. Would I use it again? Probably no, only because of the Cost vs Value of this service..”

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Posted 5 years ago

“It was raining heavily during the wash, so I understand that it was hard to do a good job, but on closer inspection and in better weather today, it was clear that seats had not been lifted and gaps between seats not cleaned. Could have been better.”

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Posted 5 years ago

Wash Doctors is rated 4.9 based on 2,073 reviews