Wash Doctors Reviews

Name: Wash Doctors
Rating: 4.85

4.9 Rating 1,634 Reviews

96 %

of reviewers recommend Wash Doctors

Company Reviews

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4.9

Based on 1,634 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Wash Doctors 5 star review on 28th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not realise they manage 3rd party contractors rather than their own fleet. Found experience weird as the person who turned up was unprofessional rude to my neighbour and brazen but overall did an ok job. Was 4 hours late to being with I had to chase the booking. Arrived at end of day. Had no water so I had to fill 25 litres. Demanded to use my toilet for 20 minutes which I covid I found really uncomfortable but was I going to deny him? Took 3 hours on my car (booked 2) which was in a bad way but didn’t apologise for taking so long and I needed my child to go to bed it was all very weird. Car came up ok but was nearly expecting perfection given the amount of time and overall it was good but could still see areas he hadn’t treated and he didn’t use methods that I thought would be more effective than just hoovering. Upholstery came out spanking new though. Overall I’m still confused about my experience. Felt as though more professionalism was needed I would have liked someone in a uniform rather than tracksuit trainers smoking outside my house for the money I paid. But maybe I’m being snobby?”

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Posted 2 years ago

“For £125 I was expecting more attention to detail. The seats were rubbed with a hard brush which made them ravelled. I'm not blaming the person that did the cleaning, probably this is the standard, but £125 seems too much.”

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Posted 2 years ago

“Ok for commercial/utility vehicles but disappointingly average for private/premium vehicles.”

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Posted 2 years ago

“First time user for interior and exterior wash. Husband noticed lights had accidently been left on all day which resulted in flat car battery. Glove compartment not cleaned although emptied right before valet service. Hindsight, would have lifted the car bonnet so all the leaves and dirt could be cleaned from this section, which is unseen unless bonnet lifted. Was never asked about this by pair who attended. Other than what mentioned, overall satisfied with service”

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Posted 3 years ago

“Car was beautifully clean but sadly cleaner was over 3 hours late meaning that I had to cancel an appointment.”

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Posted 3 years ago

“Given 3 because my valeter was late by 17 mins this morning, which means it delayed my plans for work. In addition, the service took longer than half an hour. This is only an issue as I had plans that would have been accounted for during the slot and duration of the wash chosen; otherwise, this would not have mattered so much. Therefore, use if you are not in a rush and have time to spare in case of any unforeseen circumstances. Nonetheless, they done an amazing job, my valeter was polite and I had no other issues. It brightened up my day to finally have my car washed. I definitely recommend and will use again in the future if required :). Sorry, had no time to take any pictures to help with visuals.”

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Posted 3 years ago

“It was a great head start to get the interior of the car clean. But considering I paid for the gold valet for inside it still wasn’t the standard I expected. And when I wiped it down myself, there was a lot of grubby marks on my cloth still. Corners not reached, and cubby holes not opened & cleaned. If I had bought a lesser service I might not be surprised, but I specially wanted a really good clean and I think I received an average one. Still a good start for me to now go in and wipe it down more thoroughly myself.”

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Posted 3 years ago

“Lance himself was very good and polite but he turned up 2 hours late which was disappointing. Seemingly because of factors beyond his control but it does detract from the customer experience. Had Lance been able to turn up on time he would have had 5 stars.”

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Posted 3 years ago

“First appointment was cancelled and I was notified via call which was good. Second appointment rescheduled for later in the day didn’t turn up and I had to wait in and cancel a shopping trip. He didn’t contact me to let me know, it was only after I called and messaged him that he cancelled. Rescheduled third appointment came 30mins later than scheduled and only did a 45min job when I paid for 90-120mins (part of the time he was sat in his van smoking). Clean was ok but not worth £35 and there was quite a few spots missed that I would expect a ‘detailing’ expert to cover. Not sure the car was waxed or given enough attention as clearly shown in the 45min work and not 90-120mins. Probably wouldn’t use again. Local hand carwash is a lot cheaper and better quality and less hassle.”

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Posted 3 years ago

“My washer didn’t know what he was supposed to do.. I had to tell him that the boot needed to be hoovered as it was included. I’ve just spend 10mins after he has left, re-drying my car because it still had water drops on it.. I wouldn’t pay £85 again for the service I received”

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Posted 4 years ago

Hi James, thank you for leaving a review, I am sorry that you didn't receive a 5-star service this time around. We have spoken to the Valeter that attended your car as he is new to the platform and passed on your feedback. If you would like to get in contact with us directly then please drop me an email on will@washdoctors.co.uk and we will be more than happy to rectify the service in the best way possible for yourself.

Posted 4 years ago

“OK but not perfect.. car is clean in/out, but it was not filthy to start with, I believe another 1/2 hour could have achieved perfect satisfaction. Upon opening boot, there were areas still wet/residue of cleaning product and dirt, some parts of body were also wet, not sure how this possible as service should have had Wax done also. Overhaul - not bad but as far value for money - I am disappointed, I have to say. Positive notes, operative arrived on time, was professional and friendly. Would I use it again? Probably no, only because of the Cost vs Value of this service..”

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Posted 4 years ago

“It was raining heavily during the wash, so I understand that it was hard to do a good job, but on closer inspection and in better weather today, it was clear that seats had not been lifted and gaps between seats not cleaned. Could have been better.”

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Posted 4 years ago

Wash Doctors is rated 4.9 based on 1,634 reviews