Name: Wallfillers®
Rating: 4.86

“Item arrived damaged. Immediately contacted customer service. Generally you would expected some automated response on when you can expect a response ……. Nothing, I had to chase via social media …. Nothing. It was only when I raised a ticket with PayPal I received a response. Admittedly they have replaced the item for which I am thankful but yet again I am hearing Nothing …regarding the collection of the damaged item.”

Helpful Report

Posted 1 month ago

While we respect your right to leave feedback, Karin; We feel it is important to clarify the exact timeline of events for the benefit of future customers. We share your disappointment; however, our disappointment stems from expectations that were not aligned with the service provided. Expecting instant, round-the-clock replies is an expectation issue, not an example of bad service. Delivery Speed: Your order was received, manufactured, and dispatched on 11 June. As a gesture of goodwill, we upgraded your delivery to a next-day service at no additional cost. It arrived on 12 June, despite your selecting and paying for our standard 3–7 working-day service. Transit Damage: You contacted us on Friday afternoon to advise that the item had been damaged in transit. Our automated email system functions perfectly; we cannot account for why it may have bypassed your inbox. As this occurred outside our courier support hours, we addressed the matter on the next working day (Monday) and requested the necessary photographs. PayPal Claim: Before we could complete our standard resolution process, you opened a PayPal claim. As advised on Tuesday, we were unable to process a replacement while an active refund claim remained open on your account. Resolution Process: Once you closed the claim, we confirmed that same day at 18:02 that your replacement was being produced. The new item was manufactured, dispatched on 17 June, and delivered on 18 June. The Reality of the Situation: While we fully appreciate that receiving a damaged item is frustrating, transit damage is outside our control. Sending multiple, repetitive emails—many outside of our customer service working hours—does not allow an issue to bypass our standard queue or take priority over our other customers. From the date of your original order, the item was produced, delivered, a transit issue handled, and a brand-new replacement manufactured and delivered, all within 5 working days. We are pleased that you have expressed your genuine delight with the final product elsewhere, and we are entirely confident that future customers reading this timeline will see that our resolution was both exceptionally prompt and fair. Thank you for choosing Wallfillers.

Posted 1 month ago

“Not as expected, unable to get a refund or exchange.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We always aim to be as flexible as possible, which is why we gladly changed your incorrectly placed order after it had gone into production on 13th May, and prioritised its delivery as a gesture of goodwill. We always strive to go above and beyond to help our customers resolve ordering dilemmas. Regarding your return, our policy, in line with UK distance selling laws, allows for returns within 14 days of delivery, which provides ample time to view the item in your home. Because you contacted us 20 days after delivery, we unfortunately were unable to accept the return. Lighting and wall colours can heavily impact how artwork appears in different rooms, which is why we strictly adhere to this window for all customers. We are sorry for your disappointment, but we must apply our terms consistently and fairly to everyone

Posted 1 month ago

“very poor quality. very badly painted Would not recommend buying from this company. You have to pay postage for returns which is costly due to size and weight.”

Helpful Report

Posted 4 months ago

Thank you for your review, Kate. You purchased a print of an old master’s artwork, not an original painting as you believed, though this was never advertised or implied. The size you chose is small and lightweight, qualifying for standard postage, which generally costs under £10. Your reason for returning the item was that "you thought it was a painting". The review appears to stem from being asked to cover the return postage, which, as with most online purchases, is the customer's responsibility. We always strive to provide excellent service, but we found your communications to be rude, entitled, aggressive, and, at times, personal, which made resolving the matter more challenging. We remain committed to transparency and ensuring our customers understand exactly what they are purchasing.

Posted 4 months ago

“Looks nothing like the picture. I emailed to return or even get a replacement and no one replies. Will dispute the charge as I shipped it back.”

Helpful Report

Posted 6 months ago

“My picture arrived but sadly has some marks on it Sent an email and photos but no satisfactory response as yet ????? Then they accuse me of making the marks myself when i hung it ..... It hasn't been hung Said I can return it at my own exspense”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We're sorry for your disappointment. However, we prefer that the account be factual and truthful. For clarity, we’d like to set out the facts: Your email was received on Saturday, and we responded first thing Monday. The review was left before we had a chance to respond. We did not "accuse" you of anything. We simply noted that the photos showed the item already hung on your wall. Despite this, as a gesture of goodwill, we offered the option of a partial refund or a return at your expense, subject to inspection. If a printing fault was found, we would replace the item and refund the return postage. If no fault were found, the item would be returned to you. Your response to this was: "I can't actually be bothered with this anymore. As you mentioned, it's a busy time. Be assured, I will be writing a review", and here we are!! We always aim to resolve issues fairly and made every effort to do so in this case. Unfortunately, you chose not to continue with the resolution process. We’re sorry we couldn’t reach an outcome on this occasion.

Posted 7 months ago

“Had art from wall fillers before. Have to say this ome is rubbish! very dull digital print! woukd not reccomend”

Helpful Report

Posted 9 months ago

“With respect I’d give it a 0. Not worth the money. The quality is very basic- very cleverly advertised as high quality with great finish. Very deceiving. Delivery and tracking was great but I would never waste my money on their products. Awaiting my refund and that at my own costs too!”

Helpful Report

Posted 1 year ago

Thank you for your Review, William We appreciate all feedback and take it seriously. We understand your product did not meet your expectations and are sorry you had a negative experience. We note you purchased the standard Large canvas, £55, delivered to your door, that some would consider good value. We at Wallfillers strive to be the best online picture store by providing the best value and quality products. This Review does not reflect our product or values, as can be ascertained by all the other positive reviews. We are sorry for your disappointment, We also note that despite this review and your comments, you have not contacted us to advise us of any issue with your picture. In all honesty, if we received something so twisted and difficult to hang, we would contact the seller to advise them and look for a resolution. We encourage customers to contact us so that we can resolve any problems or help them before leaving negative feedback. We appreciate your business and value your feedback. Please let us know if there is anything else we can do for you.

Posted 1 year ago

“Returns and refunds are quite poor. I don’t recommend this seller”

Helpful Report

Posted 2 years ago

Thank you, Adriana When you received your order on 3rd April, there was no question of a quality issue; in fact, you wanted to return the item because it was the wrong size and wanted the larger piece. 14th May, we received it back, and it is Damaged. 1. Returned outside our 30 days, but as goodwill, we accepted this. 2. Despite the broken frame, we offered you a goodwill partial refund by Credit Voucher. 3. You requested we return this to you at our expense. When advised that you would be required to arrange your collection, you decided to leave untruthful negative reviews. This is more Sour Grapes than an actual truthful review. But if it makes you feel better, Ms Montes, please continue! You and We know the absolute truth.

Posted 2 years ago

“The wall art arrived with a small mark on it. When I contacted customer service regarding the defect, they were unwilling to accept that the item had arrived faulty. I am now waiting for management to get back to me regarding this problem. I would avoid purchasing from the company .”

Helpful Report

Posted 2 years ago

“Unforutnately the quality of the picture delivered was very poor and im currently waiting to hear about a full refund.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your Review, Jonathan. We appreciate all feedback and take it seriously. We understand your product did not meet your expectations and are sorry you had a negative experience, though this is advertised as a print & not a painting! What you received is what is advertised. We at Wallfillers strive to be the best online picture store by providing the best value and quality products. This Review does not reflect our product or values, as can be ascertained by all the other positive reviews. I note that my colleague has already contacted you and provided details on how we can arrange a refund based on our return and exchange policy. We are sorry for your disappointment. Best Regards, Wallfillers Team

Posted 2 years ago

“I recently had an experience with the customer service team that left me feeling disappointed and frustrated. After receiving a discount code that failed to work, I reached out to rectify the situation, only to be met with denial despite providing evidence of the issue. This lack of accountability and failure to honor their commitment reflects poorly on the company's integrity and customer service standards. As a consumer, I value transparency and honesty, qualities that were sorely lacking in this interaction. Moving forward, I hope the company takes steps to address such issues and prioritize customer satisfaction.”

Helpful Report

Posted 2 years ago

“Very disappointed the canvas looks alot better on the website. Bought the canvas to go in my living room but looks cheap so put it upstairs on the landing wall.due to no invoice or returns paperwork being in the package”

Helpful Report

Posted 3 years ago

“I couldn’t get the parcel delivered it was absolutely terrible service, I arranged for the delivery company to leave the parcel and signed a disclaimer but still the delivery could not be made even though I gave times when I could take the delivery. The also had several emails willWallfillees on this matter and there service and email contact was rude and unacceptable. I would advise not to use this company!”

Helpful Report

Posted 3 years ago

WOW We are shocked. Delivery was attempted on the 21st. You were carded, and you re-arranged delivery with the courier for the 24th Delivery was attempted on the 24th; you said you couldn't take it as you were at work. We offered to arrange a re-delivery to suit you, and you responded "They can leave the parcel any day on the front step!" There are terms and conditions for Leave safe that we sent you in a polite e-mail. Your response was: "OKAY" We replied again politely, with the usual hello & goodbye correspondence: "Is that, "Okay" yes, you agree to the terms & want your item left safe as instructed?" You replied "YES," to which we responded "Thank you 😊 We will get this arranged for you. Enjoy the remainder of your weekend." You responded in curt, mostly one-word answers with no hello, goodbye or Thank you. And you call us Rude! We appreciate feedback, good, bad or indifferent. However, we prefer that this be true. We were never rude to you in our communication; quite the contrary, we remained polite despite your abruptness. When ordering online, it is up to the customer to ensure they are home to receive deliveries. If not, make alternative arrangements with the courier delivering; we were happy to step in and do this for you, but given your response above, we wonder why. Please be truthful in your feedback; untruths can harm a business and are most unfair.

Posted 3 years ago

“The delivery was awful which I appreciate wasn’t your fault but I will not buy from yourselves again for that reason”

Helpful Report

Posted 3 years ago

Thank you for your review, Sheila Having looked into this, we fail to see the issue. You placed & we despatched your order on the same day & despite your selecting standard delivery, this was upgraded to Express next working day delivery. On your delivery date you contacted the courier & ourselves to say you work Mon - Fri 9 am - 5 pm, and for the courier to Leave Safe, this had to be authorised, & so your missed delivery on Monday was re-scheduled and left safe as requested on Tuesday. Still, earlier than had we despatched your selected and paid "Standard Delivery" option. We thank you for leaving your review, though we find it somewhat rude, given that none of this was ours or the courier's issue! Regards Wallfillers

Posted 3 years ago

“I’ve previously sent a review via TrustPilot, which you disagree with. So be it. Everyone has an entitlement to an opinion- which I fully respect. My prespective and context is that I was directly approached and invited to provide a review by TrustPilot.I honestly don’t believe that it was overly critical - just a personal commenraty on pricing. However, the response received is disparaging, in trying to “put me down” - and may well backfire. Sometimes -if you ask for a review, just live with it ! (My rating is based on the experience, more than the item). Response”

Helpful Report

Posted 3 years ago

Hello Thank you for another negative review. We hope this is now not getting personal. We, of course, accept reviews, good, bad or indifferent. However, it is also our entitlement to reply. We do not believe our response was in any way putting you down, and we apologise if this made you feel that way. It was in response to your comments about the product not being value for money. We have copied this response below: Thank you for your review. We are sorry you do not believe our products to be value for money; this, thankfully, is contrary to most other reviews, though we appreciate everyone's conception of "value" is different. We are a UK manufacturer and employ locally; our margins are already very slim, so we could not reduce the cost further. The costs for a product are not just the materials alone, but staff, who we pay more than minimum wage; associated business costs, premises costs, insurance, utilities, health & safety, and so on! We are doing our best to ensure our customers get the best value we can offer whilst still being able to run the business, keeping our team in work and our heads above water during these difficult times. Regards Wallfillers Team

Posted 3 years ago

“Well I was disappointed with the canvas it looked better on line but I guess I'm stuck with it now .”

Helpful Report

Posted 3 years ago

Thank you for your review, Carol. We are sorry for your disappointment; having checked, you have not contacted us to advise us about a problem with your order. Unfortunately, we cannot do anything unless you get in touch & let us know. We are unsure why you feel you're "stuck with it" when we offer a no-quibble return. Please reach out to our customer service team; they are here to help. Regards Wallfillers Team

Posted 3 years ago

“Very disappointed I purchased a beach landscape Picture split into three the panels where uneven and the picture was bright orange unlike the image on the wall fillers website Bill Merseyside”

Helpful Report

Posted 3 years ago

Hello William Thank you for your review. We are sorry & most disappointed to read this. Though we are most surprised that you say you have received a faulty item but have not contacted us directly about this. Mistakes happen, and sometimes goods get through quality control; however, we can only resolve and rectify these problems if you contact us direct. Wallfillers Team

Posted 3 years ago

“I purchased a 5 piece canvas but it was a different colour to what I was expecting so I sent it back to the address provided at the cost of £9.05 however even though it’s been signed for I’ve been told they haven’t got it so I’m now picture less and nearly £90 out of pocket! And all I’ve been told is take it up with the post office disgraceful . No customer service at all”

Helpful Report

Posted 3 years ago

Thank you for your review, Nicola. Whilst we appreciate your frustrations and the need to vent, we would advise that this should be against the Post office/Royal Mail and not us. We also prefer that reviews be truthful, and we're pleased we have the opportunity to respond; so to answer your claims. Your reason for return was "does not match the decor." You contacted us asking for your refund as the item had been returned the previous day. We looked into this and requested the courier and tracking number from you. AET has signed for the item; we advised you that we do not know who AET is. We also checked our CCTV, and no delivery was made at the alleged time. We then checked the GPS coordinates, which advised that the return was to a different location. We then asked a team member to attend the address at a different part of the industrial estate, and they were told there was no item for us. Because you paid the post office to return this, you need to contact them; the contract is with you and them; we are not able to communicate with them on this matter; you need to. We politely advised the above after obtaining and providing as much information as possible, over and above what we needed to do! You paid Royal Mail to deliver the return for you, and they have failed to do this. Therefore, they need to resolve this on your behalf. Your claims of "disgraceful" and "No customer Service at all" are, in fact, very contrary to the truth. Your item was delivered the next working day, despite you paying for standard delivery. Your request to return the item was responded to within SEVEN minutes Your request regarding your refund was answered within 24hrs after we had checked the returns and our neighbouring businesses, as this had not been received back as you advised. You asked us to re-check after providing us with the tracking, and we responded to you within SIX hours (Outside business hours). Despite the alleged "Disgraceful, bad customer service", you decided to leave us an untruthful negative review within 48hours, based on your experience with Royal Mail and NOT us. We appreciate all feedback. However, we prefer this to be the truth and not just an opportunity to vent. Regards Wallfillers

Posted 3 years ago

“Have not received it”

Helpful Report

Posted 4 years ago

“First item received Fantastic quick delivery and product. Second delivery frame smashed and box it came in ripped. Been in contact send photo after photo of box and smashed frame and they keep saying it must have had a hard bump ??? . Of coarse it has but struggling to get new one sent or refund so 1 star for second delivery. DREADFUL after sales !!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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