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Wallfillers® Reviews

4.9 Rating 3,417 Reviews

99 %

of reviewers recommend Wallfillers®

Company Reviews

Product Reviews

4.9

Based on 3,417 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

08006129577

Email:

sales@wallfillers.co.uk

Wallfillers® 5 star review on 26th April 2024

Wallfillers® 5 star review on 17th April 2024

Wallfillers® 5 star review on 15th March 2024

Martin Craddock

Wallfillers® 5 star review on 14th March 2024

Gillian Parry Jones

Wallfillers® 5 star review on 8th March 2024

Wallfillers® 5 star review on 8th March 2024

Wallfillers® 5 star review on 5th March 2024

Shahid Chaudhry

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wall art arrived with a small mark on it. When I contacted customer service regarding the defect, they were unwilling to accept that the item had arrived faulty. I am now waiting for management to get back to me regarding this problem. I would avoid purchasing from the company .”

Posted 1 month ago

“Unforutnately the quality of the picture delivered was very poor and im currently waiting to hear about a full refund.”

Posted 1 month ago

Thank you for taking the time to leave your Review, Jonathan. We appreciate all feedback and take it seriously. We understand your product did not meet your expectations and are sorry you had a negative experience, though this is advertised as a print & not a painting! What you received is what is advertised. We at Wallfillers strive to be the best online picture store by providing the best value and quality products. This Review does not reflect our product or values, as can be ascertained by all the other positive reviews. I note that my colleague has already contacted you and provided details on how we can arrange a refund based on our return and exchange policy. We are sorry for your disappointment. Best Regards, Wallfillers Team

Posted 1 month ago

“I recently had an experience with the customer service team that left me feeling disappointed and frustrated. After receiving a discount code that failed to work, I reached out to rectify the situation, only to be met with denial despite providing evidence of the issue. This lack of accountability and failure to honor their commitment reflects poorly on the company's integrity and customer service standards. As a consumer, I value transparency and honesty, qualities that were sorely lacking in this interaction. Moving forward, I hope the company takes steps to address such issues and prioritize customer satisfaction.”

Posted 1 month ago

“Very disappointed the canvas looks alot better on the website. Bought the canvas to go in my living room but looks cheap so put it upstairs on the landing wall.due to no invoice or returns paperwork being in the package”

Posted 11 months ago

“I couldn’t get the parcel delivered it was absolutely terrible service, I arranged for the delivery company to leave the parcel and signed a disclaimer but still the delivery could not be made even though I gave times when I could take the delivery. The also had several emails willWallfillees on this matter and there service and email contact was rude and unacceptable. I would advise not to use this company!”

Posted 1 year ago

WOW We are shocked. Delivery was attempted on the 21st. You were carded, and you re-arranged delivery with the courier for the 24th Delivery was attempted on the 24th; you said you couldn't take it as you were at work. We offered to arrange a re-delivery to suit you, and you responded "They can leave the parcel any day on the front step!" There are terms and conditions for Leave safe that we sent you in a polite e-mail. Your response was: "OKAY" We replied again politely, with the usual hello & goodbye correspondence: "Is that, "Okay" yes, you agree to the terms & want your item left safe as instructed?" You replied "YES," to which we responded "Thank you 😊 We will get this arranged for you. Enjoy the remainder of your weekend." You responded in curt, mostly one-word answers with no hello, goodbye or Thank you. And you call us Rude! We appreciate feedback, good, bad or indifferent. However, we prefer that this be true. We were never rude to you in our communication; quite the contrary, we remained polite despite your abruptness. When ordering online, it is up to the customer to ensure they are home to receive deliveries. If not, make alternative arrangements with the courier delivering; we were happy to step in and do this for you, but given your response above, we wonder why. Please be truthful in your feedback; untruths can harm a business and are most unfair.

Posted 1 year ago

“The delivery was awful which I appreciate wasn’t your fault but I will not buy from yourselves again for that reason”

Posted 1 year ago

Thank you for your review, Sheila Having looked into this, we fail to see the issue. You placed & we despatched your order on the same day & despite your selecting standard delivery, this was upgraded to Express next working day delivery. On your delivery date you contacted the courier & ourselves to say you work Mon - Fri 9 am - 5 pm, and for the courier to Leave Safe, this had to be authorised, & so your missed delivery on Monday was re-scheduled and left safe as requested on Tuesday. Still, earlier than had we despatched your selected and paid "Standard Delivery" option. We thank you for leaving your review, though we find it somewhat rude, given that none of this was ours or the courier's issue! Regards Wallfillers

Posted 1 year ago

“I’ve previously sent a review via TrustPilot, which you disagree with. So be it. Everyone has an entitlement to an opinion- which I fully respect. My prespective and context is that I was directly approached and invited to provide a review by TrustPilot.I honestly don’t believe that it was overly critical - just a personal commenraty on pricing. However, the response received is disparaging, in trying to “put me down” - and may well backfire. Sometimes -if you ask for a review, just live with it ! (My rating is based on the experience, more than the item). Response”

Posted 1 year ago

Hello Thank you for another negative review. We hope this is now not getting personal. We, of course, accept reviews, good, bad or indifferent. However, it is also our entitlement to reply. We do not believe our response was in any way putting you down, and we apologise if this made you feel that way. It was in response to your comments about the product not being value for money. We have copied this response below: Thank you for your review. We are sorry you do not believe our products to be value for money; this, thankfully, is contrary to most other reviews, though we appreciate everyone's conception of "value" is different. We are a UK manufacturer and employ locally; our margins are already very slim, so we could not reduce the cost further. The costs for a product are not just the materials alone, but staff, who we pay more than minimum wage; associated business costs, premises costs, insurance, utilities, health & safety, and so on! We are doing our best to ensure our customers get the best value we can offer whilst still being able to run the business, keeping our team in work and our heads above water during these difficult times. Regards Wallfillers Team

Posted 1 year ago

“Well I was disappointed with the canvas it looked better on line but I guess I'm stuck with it now .”

Posted 1 year ago

Thank you for your review, Carol. We are sorry for your disappointment; having checked, you have not contacted us to advise us about a problem with your order. Unfortunately, we cannot do anything unless you get in touch & let us know. We are unsure why you feel you're "stuck with it" when we offer a no-quibble return. Please reach out to our customer service team; they are here to help. Regards Wallfillers Team

Posted 1 year ago

“Very disappointed I purchased a beach landscape Picture split into three the panels where uneven and the picture was bright orange unlike the image on the wall fillers website Bill Merseyside”

Posted 1 year ago

Hello William Thank you for your review. We are sorry & most disappointed to read this. Though we are most surprised that you say you have received a faulty item but have not contacted us directly about this. Mistakes happen, and sometimes goods get through quality control; however, we can only resolve and rectify these problems if you contact us direct. Wallfillers Team

Posted 1 year ago

“I purchased a 5 piece canvas but it was a different colour to what I was expecting so I sent it back to the address provided at the cost of £9.05 however even though it’s been signed for I’ve been told they haven’t got it so I’m now picture less and nearly £90 out of pocket! And all I’ve been told is take it up with the post office disgraceful . No customer service at all”

Posted 1 year ago

Thank you for your review, Nicola. Whilst we appreciate your frustrations and the need to vent, we would advise that this should be against the Post office/Royal Mail and not us. We also prefer that reviews be truthful, and we're pleased we have the opportunity to respond; so to answer your claims. Your reason for return was "does not match the decor." You contacted us asking for your refund as the item had been returned the previous day. We looked into this and requested the courier and tracking number from you. AET has signed for the item; we advised you that we do not know who AET is. We also checked our CCTV, and no delivery was made at the alleged time. We then checked the GPS coordinates, which advised that the return was to a different location. We then asked a team member to attend the address at a different part of the industrial estate, and they were told there was no item for us. Because you paid the post office to return this, you need to contact them; the contract is with you and them; we are not able to communicate with them on this matter; you need to. We politely advised the above after obtaining and providing as much information as possible, over and above what we needed to do! You paid Royal Mail to deliver the return for you, and they have failed to do this. Therefore, they need to resolve this on your behalf. Your claims of "disgraceful" and "No customer Service at all" are, in fact, very contrary to the truth. Your item was delivered the next working day, despite you paying for standard delivery. Your request to return the item was responded to within SEVEN minutes Your request regarding your refund was answered within 24hrs after we had checked the returns and our neighbouring businesses, as this had not been received back as you advised. You asked us to re-check after providing us with the tracking, and we responded to you within SIX hours (Outside business hours). Despite the alleged "Disgraceful, bad customer service", you decided to leave us an untruthful negative review within 48hours, based on your experience with Royal Mail and NOT us. We appreciate all feedback. However, we prefer this to be the truth and not just an opportunity to vent. Regards Wallfillers

Posted 1 year ago

“Have not received it”

Posted 2 years ago

“First item received Fantastic quick delivery and product. Second delivery frame smashed and box it came in ripped. Been in contact send photo after photo of box and smashed frame and they keep saying it must have had a hard bump ??? . Of coarse it has but struggling to get new one sent or refund so 1 star for second delivery. DREADFUL after sales !!”

Posted 2 years ago

“Think ur quality is poor and very overpriced for what I got, wish i looked elsewhere as I could of got the picture ekse wer for 18pound and not over 50that u charged,”

Posted 2 years ago

Hello Lee Thanks for your feedback, and we’re sorry to hear that you’re not totally happy with your purchase. We would like to remind all our customers that we offer a no questions asked return policy; we didn’t force you to purchase from Wallfillers. Had you seen this for £18, then we fail to see why you wouldn’t have bought that. We’re unsure where or what you would be buying for £18, but we would suggest you check this is a fully framed product and not just a print or download. We pride ourselves on both the products and customer service. We feel the products we offer are competitively priced and have been popular with our customers. Wishing you a Healthy & Happy New Year, Wallfillers Team

Posted 2 years ago

“Disappointing that there wasn't a way to exchange, cost £13 to send back”

Posted 2 years ago

Hello Sandra We are sorry we could not exchange for you; since Covid, our courier has not allowed this to happen, they advise this is one way to keep contact to a minimum when delivering items. Hopefully, this will resume again soon, but we can only work within the courier guidelines for now. We are sorry for any inconvenience this caused you. Take Care Wallfillers Team

Posted 2 years ago

“Product didn’t arrive and no response from company.”

Posted 2 years ago

Hello Lauren We are sorry there was an issue with your paper template. We posted this, Royal Mail 1st class. We did reply and advise this to you, and also that we had re-sent another template. We would advise you to check your junk mail; as we followed this up with a courtesy mail a few days later and have heard nothing back, we trust this is resolved, and the template(s) are now with you. Kind Regards Wallfillers Team

Posted 2 years ago

“Customer service non existence. Order had not arrived after 12 days, despite 48 hour delivery promises. Contacted customer service via email, took them 2 days to reply with "we'll launch an investigation". Second email sent saying that's not good enough was ignored. Think twice before ordering from this mediocre company. *Edit: Item finally arrived on 13th day.”

Posted 3 years ago

Thank you for your review. We appreciate all feedback; however, we prefer this to be wholly truthful. Your order was received on the morning of the 8th of March. BASIC standard shipping was selected, not "48-hour delivery promises" We do not offer this service? Our shipping is either express Next Working day or standard "Delivery 2-3 working days After despatch" We upgraded your standard shipping to express next working day delivery, as goodwill. We e-mailed all courier and tracking information to you on the 8th. You contacted us on Sunday 14th, to say your item had not been delivered, we could not do anything on this day as the courier were not in until the Monday... We responded to your e-mail to advise this would be looked into by the couriers on Monday; we did this and kept you informed that the courier needed 48hrs to investigate, however in the meantime, we would arrange for a new item to be despatched to you. We sent out your replacement on Tuesday. Again we informed you of the new tracking and courier information. Delivery was attempted on Wednesday, but you were not home; this was delivered to you on Thursday. The first item despatched with the courier was lost in the network. Though rare, these things do happen from time to time. We apologised for this, we refunded your postage, and contrary to your feedback, we responded to your communication and kept you informed every step of the way. So whilst there is truth in your feedback, in that your item was late to be delivered, & for which of course we take ownership, we did rectify, and apologise on behalf of the courier and put this right. Again we are sorry your first item was lost in transit; we do though believe we did all we could to resolve this as quickly as possible. We are sorry you believe us to be mediocre.

Posted 3 years ago

“I have given them a star for quick delivery but their return policy is appealing, I will try and contact my bank and raise a dispute. I ordered four canvases from Wall fillers online after reading the reviews. I felt that one was not as described and one did not look nice with my wall. I contacted them, returned the items. They only told me that they will not refund one as one got marks on the way back. How unfair is that. I will never buy from them again”

Posted 3 years ago

Thank you for your feedback. As per our communication, your return was not packed as advised to you; we do go in-depth in advising the best way to package your item. You did not follow these guidelines, and one of your items was damaged by your chosen courier. You could have taken this up with them; we provided you with all evidence of this damage and did offer a partial refund by way of goodwill.

Posted 2 years ago

“The following review was written in Autumn 2020 but it has taken me until now to find a way to get it posted the “official” Wallfillers review page. For any potential customers, please be aware that Wallfillers may not give you the opportunity to leave feedback, should you not be satisfied with your order. I was never sent a review link, but it is impossible to leave a review on the reviews.io site without one. I have had to chase it up directly with the reviews.io support team in order to get the link. Furthermore, Wallfillers have deleted any reviews or comments that I have left on their Facebook page and they also discredit reviews left on other review sites, e.g. Trust Pilot as being “fake”. Anyway, here is my original review: - - - I placed an order for 2 large canvas prints from Wallfillers. There were no problems with the initial ordering or delivery service. However, the quality of the prints that I received was extremely poor. It looked as though the canvases had been printed either from a low-resolution image or a low-quality printer and the images appeared fuzzy / pixelated. One of the canvases featured an image that I was already familiar with (Banksy’s ‘Girl with Balloon’) so I knew that far better quality could be achieved than what I received on my canvas. I contacted Wallfillers to inform them of my disappointment and my intention to return the items. They agreed to the return. I then found that the return postage was over £20 so I contacted Wallfillers again and asked about their returns policy in relation to the Consumer Protection Act, as I felt that I had received goods that were not as described. Up to this point, the correspondence had been polite but the following reply from Wallfillers became very defensive. According to the reply, my unhappiness with the print quality was “perception, not fault”. The email then went on to give a lengthy (and patronising) explanation of Banksy’s work and claimed that the image was not sharp because the original artwork was on a derelict wall. They wrote: “There is nothing faulty or wrong with the print quality, it is the style you do not like, and therefore the return cost is down to yourself.” As stated earlier, my problem with the canvases was that the print / image quality was poor, with fuzzy lines and obvious pixelation. It was nothing to do with the style of the artwork but Wallfillers were unable (or unwilling) to see the distinction. Given the lack of helpful communication at this point, I decided to return the items and chalk this up to experience. I returned the items and then had to chase up my refund two weeks later. It took a further week for my refund to be received, only to find that the original postage and packaging fee on the order had been deducted from my refund, even though this should also have been refunded. I then had to chase this up too and it took several more days to receive that refund. The person I corresponded with to get my refund was polite and helpful but it was too little, too late. I would not use this company again and would advise others to avoid as well.”

Posted 3 years ago

“Very poor communication”

Posted 3 years ago

Hello Samia Thank you for your feedback; we were extremely disappointed to read this. However, having looked into this further, we are somewhat confused? You placed your order on the 23rd December with standard delivery. We upgraded this as goodwill & free of charge. Your item went out for delivery on Christmas eve, the 24th, though the courier could not deliver as you had not included a house number on your order. We contacted you on the 29th after the Christmas weekend, to advise you of this, and requested your house number, or that you contact DPD directly. We received no response from you, and so re-contacted you on the 31st December, to which you replied that you are not happy as your item had not been received. We responded again to advise we required your house number. You supplied this and re-arranged your delivery for Monday 4th after the bank holiday weekend. We are sorry that you felt so let down by our communication that you felt the need to leave a negative review. But given that we have just had a busy holiday period, & we communicated with you throughout this; we do not feel we could have been more communicative or helpful; this was after all an error on your part, and something we only tried to resolve for you. Take Care & Stay Safe All Good Wishes for a Healthy 2021 Wallfillers Team

Posted 3 years ago

“No desrespect but not worth the money”

Posted 3 years ago

Hello Jennifer We are sorry for your disappointment; as you can hopefully see from our other reviews, your situation is the exception. However, we do offer no quibble returns, so if this was not to your liking, you could contact us for a return & refund. Regards Wallfillers Team

Posted 2 years ago

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Wallfillers® is rated 4.9 based on 3,417 reviews