Name: Wallfillers®
Rating: 4.87

“Customer service non existence. Order had not arrived after 12 days, despite 48 hour delivery promises. Contacted customer service via email, took them 2 days to reply with "we'll launch an investigation". Second email sent saying that's not good enough was ignored. Think twice before ordering from this mediocre company. *Edit: Item finally arrived on 13th day.”

Helpful Report

Posted 4 years ago

Thank you for your review. We appreciate all feedback; however, we prefer this to be wholly truthful. Your order was received on the morning of the 8th of March. BASIC standard shipping was selected, not "48-hour delivery promises" We do not offer this service? Our shipping is either express Next Working day or standard "Delivery 2-3 working days After despatch" We upgraded your standard shipping to express next working day delivery, as goodwill. We e-mailed all courier and tracking information to you on the 8th. You contacted us on Sunday 14th, to say your item had not been delivered, we could not do anything on this day as the courier were not in until the Monday... We responded to your e-mail to advise this would be looked into by the couriers on Monday; we did this and kept you informed that the courier needed 48hrs to investigate, however in the meantime, we would arrange for a new item to be despatched to you. We sent out your replacement on Tuesday. Again we informed you of the new tracking and courier information. Delivery was attempted on Wednesday, but you were not home; this was delivered to you on Thursday. The first item despatched with the courier was lost in the network. Though rare, these things do happen from time to time. We apologised for this, we refunded your postage, and contrary to your feedback, we responded to your communication and kept you informed every step of the way. So whilst there is truth in your feedback, in that your item was late to be delivered, & for which of course we take ownership, we did rectify, and apologise on behalf of the courier and put this right. Again we are sorry your first item was lost in transit; we do though believe we did all we could to resolve this as quickly as possible. We are sorry you believe us to be mediocre.

Posted 4 years ago

“The following review was written in Autumn 2020 but it has taken me until now to find a way to get it posted the “official” Wallfillers review page. For any potential customers, please be aware that Wallfillers may not give you the opportunity to leave feedback, should you not be satisfied with your order. I was never sent a review link, but it is impossible to leave a review on the reviews.io site without one. I have had to chase it up directly with the reviews.io support team in order to get the link. Furthermore, Wallfillers have deleted any reviews or comments that I have left on their Facebook page and they also discredit reviews left on other review sites, e.g. Trust Pilot as being “fake”. Anyway, here is my original review: - - - I placed an order for 2 large canvas prints from Wallfillers. There were no problems with the initial ordering or delivery service. However, the quality of the prints that I received was extremely poor. It looked as though the canvases had been printed either from a low-resolution image or a low-quality printer and the images appeared fuzzy / pixelated. One of the canvases featured an image that I was already familiar with (Banksy’s ‘Girl with Balloon’) so I knew that far better quality could be achieved than what I received on my canvas. I contacted Wallfillers to inform them of my disappointment and my intention to return the items. They agreed to the return. I then found that the return postage was over £20 so I contacted Wallfillers again and asked about their returns policy in relation to the Consumer Protection Act, as I felt that I had received goods that were not as described. Up to this point, the correspondence had been polite but the following reply from Wallfillers became very defensive. According to the reply, my unhappiness with the print quality was “perception, not fault”. The email then went on to give a lengthy (and patronising) explanation of Banksy’s work and claimed that the image was not sharp because the original artwork was on a derelict wall. They wrote: “There is nothing faulty or wrong with the print quality, it is the style you do not like, and therefore the return cost is down to yourself.” As stated earlier, my problem with the canvases was that the print / image quality was poor, with fuzzy lines and obvious pixelation. It was nothing to do with the style of the artwork but Wallfillers were unable (or unwilling) to see the distinction. Given the lack of helpful communication at this point, I decided to return the items and chalk this up to experience. I returned the items and then had to chase up my refund two weeks later. It took a further week for my refund to be received, only to find that the original postage and packaging fee on the order had been deducted from my refund, even though this should also have been refunded. I then had to chase this up too and it took several more days to receive that refund. The person I corresponded with to get my refund was polite and helpful but it was too little, too late. I would not use this company again and would advise others to avoid as well.”

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Posted 4 years ago

“Fast and efficient delivery Also came with a very handy template to help place the screws in the correct place to hang the pieces without having to fiddle around measuring Thank you”

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Posted 7 months ago

“Brilliant. Just what we wanted 👍”

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Posted 7 months ago

“Huge choice. You can find particular pieces by particular artists!”

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Posted 7 months ago

“Ordered on Fri 10th May package and received by fast delivery on the Monday 13th May in time for an event on 18th May. (Thank you for fast delivery - appreciated). I returned it the “next” day on Tuesday 14th May and was delivered back to them Thur 16th May (3 days after delivery, not 30 days) as per parcelforce tracking PA2821525 Found the returns and refunds slow and unprofessional. They said 14 working days. (Which equates to approx 21 calendar days including the May bank hol) They then gave me a specific date this 14th day would fall on which was yesterday - 6th June 6th June came and went - still no refund. They finally made the refund today - 7th June Not sure if they would have made it if I hadn’t chased several times. Running several online businesses myself, I understand how PayPal works. Refunds are processed on the same day your customer receives the refund confirmation. Not overnight. Wish you were as quick to prioritise the refund than you are to reply to reviews.”

Helpful Report

Posted 1 year ago

Thank you for your review. How disappointing that you didn't mention when making your purchase that you needed this urgently, didn't want to pay express shipping, and that this was upgraded free of charge as goodwill, so you received it in time for your event. ***THANK YOU for Acknowledging & REVISING THIS*** Our returns process takes "up to" 14 working days; this is advised to you & in the details of our returns process. You chased almost every day! Your refund was processed on the 6th, as advised, and your confirmation was processed overnight, so you didn't receive it until the early hours of the 7th. We're aware that refunds are processed immediately on PayPal (in most cases), but our system does not necessarily email you a notification of the refund; there is often a delay in processing the email notification. What an accusation to make. Of course, this would have been processed; returns and refunds are part of our daily tasks within the business. Having online businesses, as you claim, you surely understand how unnecessary and not wholly truthful negative reviews can impact you!

Posted 1 year ago

“The wall art arrived with a small mark on it. When I contacted customer service regarding the defect, they were unwilling to accept that the item had arrived faulty. I am now waiting for management to get back to me regarding this problem. I would avoid purchasing from the company .”

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Posted 1 year ago

“This product offers exceptional value for its price.”

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Posted 1 year ago

“Pleased with my wall art.Well packaged and arrived on time.”

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Posted 2 years ago

Thank you so much, Kim. We appreciate your business and value your feedback; We're delighted you are happy. As a family-run business, we take great pride in our products & Customer service. Thank you for recognising this. You have great taste: Your choice of Abstract Mustard Grey Illustration Framed Art Pictures. Square / Black-Frame / Large SKU: 1SFB646L Is one of our customer's favourites ❤️ https://wallfillers.co.uk/products/abstract-mustard-grey-illustration-framed-art-pictures?variant=39374002094213#acc-2 Thank you from all @Wallfillers

Posted 2 years ago

“Excellent service prompt delivery Excellent value”

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Posted 2 years ago

Thank you, John, for your Excellent Review. Excellent Service & Excellent Value are music to our ears! We appreciate your business and value your feedback; We're delighted you are happy. As a family-run business, we take great pride in our products & Customer service. Thank you for recognising this. All @Wallfillers

Posted 2 years ago

“Nice quality print. A bit thinner than I had imagined”

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Posted 2 years ago

Thank you, Christine; we appreciate your business and value your feedback. We're delighted you found your Elephant African Sunset picture to be of quality. We're sorry for your slight disappointment in the frame's depth; we advertise and show all dimensions, and this is a standard-size stretcher frame. We work hard to meet expectations and are sorry we didn't quite hit the mark for you. The Team @Wallfillers

Posted 2 years ago

“The 3 canvas prints I ordered were all good quality and the on-line ordering process was easy to use.”

Helpful Report

Posted 2 years ago

Thank you, Brian; we are so happy you enjoyed your experience with us! We appreciate the 5-star review & Thank you for taking the time to leave an excellent rating. We appreciate your purchase of 3 canvas prints & value your business. We would love to see your chosen Art in situ; please share on our social for a chance to win your next piece of Art. @wallfillers; https://www.facebook.com/WallfillersUK/ Thank you for your kind words Wallfillers Team

Posted 2 years ago

“Speedy delivery Unfortunately the item was not suitable so had to return. Helpful customer service but having to pay a significant amount to return the item and then have to wait upto 14 days for a refund would prevent me from ordering again.”

Helpful Report

Posted 2 years ago

Thank you for your review, Christine. We apologise that our service did not satisfy your expectations. We understand that return postage can be a contentious issue. We subsidise all original delivery, despite product quantity or size, only charging a minimum & nominal fee; as we are sure you can now appreciate, the actual cost to us is higher. We could offer free return postage; however, as we all know, nothing is "free", and our margins as a UK Manufacturer are very slim, so the price of goods would have to increase, and we would have to charge the actual delivery cost. Passing this on to All of our customers would be Unfair, as returns are Minimal, so we decided Not to increase the price of goods & keep our prices Competitive. You purchased on the 20th, your return request was on the 24th, and we received it back on Friday the 26th; this has been a bank holiday weekend, and we're just back at work. We only "advise" that you allow up to 14 working days for your refund; it has yet to be a day! We will ensure your refund is processed by the end of the week. Team @Wallfillers

Posted 2 years ago

“Excellent quality 1 day del8very Good choice frames sizes design”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words, Christine, Words like Quality, Choice & Great Delivery are music to our ears. Thank you for appreciating your delivery upgrade We loved being of service to you and hope we can assist you again soon. A Beautiful choice of art, too; remember to share, as we would love to see this in situ. https://wallfillers.co.uk/products/pink-grey-birds-and-flowers-floral-framed-art-prints?variant=39408118235269#acc-2

Posted 2 years ago

“Great canvas, fast delivery, will order again”

Helpful Report

Posted 2 years ago

Thank you, Christophe; we appreciate your feedback. Thanks for choosing @Walfillers; we're delighted you will return and purchase again! We appreciate your business and value your feedback. A Great choice; we would love to see your chosen Art in situ; please share on our social for a chance to win your next piece of Art. @wallfillers; https://www.facebook.com/WallfillersUK/ Thank you for your kind words Wallfillers Team

Posted 2 years ago

“Lovely canvas, great value and fast delivery. Will be ordering again.”

Wallfillers® 5 star review on 25th April 2023

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Posted 2 years ago

Thank you, Lester. Reviews like yours make our day because it makes all the hard work worthwhile. 😁 A great choice of Wall Art https://wallfillers.co.uk/products/black-white-african-sunset-elephants-canvas-wall-art-print#acc-2 Thank you again for your feedback, and we look forward to seeing you again! All @Wallfillers

Posted 2 years ago

“Nice product easy to fit”

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Posted 2 years ago

Thank you, Andy, for making your first purchase with Wallfillers! We’re so glad that you found what you were looking for. We appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thank you All @Wallfillers

Posted 2 years ago

“Very happy with the picture and the service. The only problem was that the hanging template was wrong and the hole drilled for the right side picture had to be filled and a new one drilled about 2 inches to the right.”

Wallfillers® 4 star review on 24th April 2023

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Posted 2 years ago

Thank you for your review; you purchased one of our NEW Large Statement pieces, Oversize XXLarge Art; We love them and are delighted you do too. Thank you for bringing the issue with the template to our attention; we will, of course, look into this with our design team. We are delighted you are happy with your pictures, Your chosen set: https://wallfillers.co.uk/products/extra-large-framed-wall-art-pictures-for-living-room-abstract-set-of-3-natural-grey-taupe-beige-xxl-196cm-wide#acc-2 Please share your picture in situ on our social media for a chance to win your next piece of Art. @wallfillers; https://www.facebook.com/WallfillersUK/ Thank you for your kind words Wallfillers Team

Posted 2 years ago

“Really pleased with our purchase. Delivered quickly and very well packaged. Beautiful canvas pictures, super colours and looks great with our decor. Have already recommended Wallfillers to family and friends!”

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Posted 2 years ago

Thank you, Sharon. It makes our day to hear that we provided you with a 5-star experience. Our entire team, thank you for your feedback; it’s good to read your kind words. As a family-run UK manufacturing business, we try our best and are delighted you appreciate this. Please share on our social for a chance to win your next piece of art. @wallfillers Wallfillers Team Lovely choice of Art: https://wallfillers.co.uk/products/yellow-abstract-painting-wall-art-print-canvas-modern#acc-2 & https://wallfillers.co.uk/products/mustard-yellow-and-grey-spiral-swirl-abstract-canvas-modern#acc-2

Posted 2 years ago

“Very good selection of artwork to choose from, very happy.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Wallfillers® Reviews