Wallfillers® Reviews

Name: Wallfillers®
Rating: 4.87

4.9 Rating 3,665 Reviews

99 %

of reviewers recommend Wallfillers®

4.9

Based on 3,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

08006129577

Email:

sales@wallfillers.co.uk

Wallfillers® 5 star review on 16th May 2025

Anonymous

Wallfillers® 5 star review on 8th May 2025

Jac Golden

Wallfillers® 5 star review on 5th May 2025

Vicky Gaskin

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cant rate the canvas, as it was a present for a friend. But, I am not happy with customer team. They seem to be very cold in communication and a lil bit rude in my opinion. It would cost me around £50 to send it back, coz my friend said its not fitting in her house. Very cold communication. Will never buy again from them.”

Helpful Report

Posted 5 months ago

Hello Ana We apologise you felt the communication was cold. I have personally looked into this, and note you contacted us over the Christmas holidays; on returning to work, your return details was sent to you, to which you responded, "Hi, ok, it took time to hear back from you; what is the packaging weight and measurements, please? You should know that, obviously, as you sold it and shipped." These details were supplied with a note explaining the delay was due to the Christmas holidays with an apology. I fail to see what was cold or rude in our communication with you. Based on size and weight, the item you purchased should cost around £14 to return.

Posted 5 months ago

“If I’m honest I wouldn’t rate it much at all. The only reason for the 2 stars is the visual looks as it did online but, it looks cheap although it wasn’t! The frames are twisted so a nightmare to hang without it popping off the wall! I reckon I could have went to homebargains or something and got better for at least £100 less!! Not impressed one bit. Definitely not value for money. I doubt I’ll be back unless something changes”

Helpful Report

Posted 9 months ago

Thank you for your Review, William We appreciate all feedback and take it seriously. We understand your product did not meet your expectations and are sorry you had a negative experience. We note you purchased the standard canvas, £55, delivered to your door, which some would consider good value. We at Wallfillers strive to be the best online picture store by providing the best value and quality products. This Review does not reflect our product or values, as can be ascertained by all the other positive reviews. We are sorry for your disappointment, We also note that despite this review and your comments, you have not contacted us to advise us of any issue with your picture. In all honesty, if we received something so twisted and difficult to hang, we would contact the seller to advise them and look for a resolution. We encourage customers to contact us so that we can resolve any problems or help them before leaving negative feedback. We appreciate your business and value your feedback. Please let us know if there is anything else we can do for you.

Posted 9 months ago

“Ordered on Fri 10th May package and received by fast delivery on the Monday 13th May in time for an event on 18th May. (Thank you for fast delivery - appreciated). I returned it the “next” day on Tuesday 14th May and was delivered back to them Thur 16th May (3 days after delivery, not 30 days) as per parcelforce tracking PA2821525 Found the returns and refunds slow and unprofessional. They said 14 working days. (Which equates to approx 21 calendar days including the May bank hol) They then gave me a specific date this 14th day would fall on which was yesterday - 6th June 6th June came and went - still no refund. They finally made the refund today - 7th June Not sure if they would have made it if I hadn’t chased several times. Running several online businesses myself, I understand how PayPal works. Refunds are processed on the same day your customer receives the refund confirmation. Not overnight. Wish you were as quick to prioritise the refund than you are to reply to reviews.”

Helpful Report

Posted 1 year ago

Thank you for your review. How disappointing that you didn't mention when making your purchase that you needed this urgently, didn't want to pay express shipping, and that this was upgraded free of charge as goodwill, so you received it in time for your event. ***THANK YOU for Acknowledging & REVISING THIS*** Our returns process takes "up to" 14 working days; this is advised to you & in the details of our returns process. You chased almost every day! Your refund was processed on the 6th, as advised, and your confirmation was processed overnight, so you didn't receive it until the early hours of the 7th. We're aware that refunds are processed immediately on PayPal (in most cases), but our system does not necessarily email you a notification of the refund; there is often a delay in processing the email notification. What an accusation to make. Of course, this would have been processed; returns and refunds are part of our daily tasks within the business. Having online businesses, as you claim, you surely understand how unnecessary and not wholly truthful negative reviews can impact you!

Posted 1 year ago

“The canvas arrived, it was nothing like the picture on the website, poor quality and over priced. It has been difficult to return, costing me £9 to track delivery and still haven’t got my refund. The delivery was good though, that’s the 2 stars”

Helpful Report

Posted 2 years ago

Thank you for your review, Pamela. In response, your canvas arrived only yesterday, 9th February; It looks exactly as advertised and will be checked back into stock today; we appreciate everyone's perception of value is not the same. We also understand the cost of postage as we subsidise your delivery costs, in this case, also upgrading to the next working day for you; thank you for the two stars of acknowledgement. As this only arrived yesterday, please allow us the time to put it back into stock and process your refund; you also purchased via Klarna, which may take a few days; we refund Klarna then they reimburse you.

Posted 2 years ago

“Delivery was fast but customer service do not respond to any emails and they do not pick up the phone.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. Sorry, we do not take calls; we have an answering service that advises you to e-mail us. Having checked, we have received no mail communication in relation to your order number. Kind Regards Wallfillers Team

Posted 2 years ago

“I couldn’t find where to put Code to save the advertised 15%. I emailed the company to ask for the 15% to be refunded and explained what had happened. I sent this email again when I received no response and I’m still waiting for a reply”

Helpful Report

Posted 2 years ago

Thank you for your review, Christine. Having checked, we have yet to receive any communication from you against this order number. The discount code needs to be applied during checkout & before payment; we would not have been able to do this after. Had you reached out to us before completing your order, we could have advised you where to input the code; we cannot do this after the event.

Posted 2 years ago

“Awful,just sprinted photo canvas no texture or high quality. So gutted as it’s not cheap either”

Helpful Report

Posted 3 years ago

“I ordered a banksy canvas 4 piece set. Looks lovely in my living room. No issues with the wallfillers company. However as some advice for the company STOP using DPD. They are a useless company who cant deliver parcels to the correct address let alone deliver it within the time frame they set. If you used another courier I would rate 5 stars and order again. But with DPD involved I wont be returning”

Helpful Report

Posted 3 years ago

Hello Ryan Thank you for your review. We are delighted you are happy with Wallfillers as a company and also that the item received looks lovely in your room. 👍 Though Sorry you had an issue with DPD We use 3 different couriers, and to be fair, DPD gets much more positive feedback than negative. We are sorry this was not the same for you. You ordered your item on the night of Wednesday 30th June, selecting standard 3-4 day delivery. Your order was manufactured and collected from us the next morning, Thursday 1st July. And DPD delivered this to you at 10.34 am on the 2nd of July; your item was delivered within 36 hrs of ordering. If this was not delivered to your address, this might have been left with a neighbour if the driver got no answer from your property. We apologise on behalf of the courier for your disappointment with them.

Posted 3 years ago

“2 canvases ordered. 1 arrived and when running your hands around it, there is a screw sticking out, hasn’t gone through the canvas. But when contacting I was told I have to send a photo for anything to be looked at. To show the screw I would have to rip the canvas. Stupid!! Gave up in the end. Customer service is rubbish and product not 100% as how can you have a screw pretuding and not know. Not a great company at all. Will use another in the future”

Helpful Report

Posted 4 years ago

“The set of 3 pictures do not line up properly, one of the Buddha's eyes and the beads around neck do not line up between the 1st and 2nd picture, very disappointed overall in comparison with the cost.”

Helpful Report

Posted 4 years ago

“I purchased a World map canvas. I don't like it and think it looks very cheap. Delivery was problematic and unhelpful. I called to complain. I wasn't impressed with customer services.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry for your disappointment. however having looked into this, there is no log or record of a call; furthermore, had you called to advise you did not like your item, you are well within our timeline for returns. You would have been advised to put your return request in writing, and you would have received your returns reference by return mail. We have no communication from you in writing at all. We pride ourselves on customer service, and this goes very much against how we work, we are sorry you feel let down, please do contact us by mail, and we will be happy to supply you with the return details.

Posted 5 years ago

“I have not ordered a canvas”

Helpful Report

Posted 10 years ago

Thank you for your feedback Though we fail to see how you can review something with scores that you have not ordered or received? We can only think this is an error from the feedback provider, and we are sorry for the inconvenience caused. Kind regards Wallfillers Team

Posted 9 years ago

“The picture was dull wasn't pleased with it”

Helpful Report

Posted 10 years ago

We are sorry to hear that this item arrived not to your satisfaction. We are unable to do anything unless you contact us directly. Should you have wished, we would have been more than happy to have had the goods returned for a replacement or refund. We have not received any communication from you apart from this review. We pride ourselves on both the products and customer service. We feel the products we offer are competitively priced and have been proven to be popular with our customers. We're sorry and a little disappointed that you did not take the opportunity to contact us regarding your concerns with your order. We encourage customers to get in contact with us so that we can resolve any issues to the customers satisfaction, before leaving negative feedback. We are unable to do anything unless you contact us directly. Wallfillers Team

Posted 9 years ago

Wallfillers® is rated 4.9 based on 3,665 reviews