Wallfillers® Reviews

Name: Wallfillers®
Rating: 4.87

4.9 Rating 3,414 Reviews

99 %

of reviewers recommend Wallfillers®

4.9

Based on 3,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

08006129577

Email:

sales@wallfillers.co.uk

Wallfillers® 5 star review on 17th April 2024

777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The canvas arrived, it was nothing like the picture on the website, poor quality and over priced. It has been difficult to return, costing me £9 to track delivery and still haven’t got my refund. The delivery was good though, that’s the 2 stars”

Helpful Report

Posted 1 year ago

Thank you for your review, Pamela. In response, your canvas arrived only yesterday, 9th February; It looks exactly as advertised and will be checked back into stock today; we appreciate everyone's perception of value is not the same. We also understand the cost of postage as we subsidise your delivery costs, in this case, also upgrading to the next working day for you; thank you for the two stars of acknowledgement. As this only arrived yesterday, please allow us the time to put it back into stock and process your refund; you also purchased via Klarna, which may take a few days; we refund Klarna then they reimburse you.

Posted 1 year ago

“Delivery was fast but customer service do not respond to any emails and they do not pick up the phone.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. Sorry, we do not take calls; we have an answering service that advises you to e-mail us. Having checked, we have received no mail communication in relation to your order number. Kind Regards Wallfillers Team

Posted 1 year ago

“I couldn’t find where to put Code to save the advertised 15%. I emailed the company to ask for the 15% to be refunded and explained what had happened. I sent this email again when I received no response and I’m still waiting for a reply”

Helpful Report

Posted 1 year ago

Thank you for your review, Christine. Having checked, we have yet to receive any communication from you against this order number. The discount code needs to be applied during checkout & before payment; we would not have been able to do this after. Had you reached out to us before completing your order, we could have advised you where to input the code; we cannot do this after the event.

Posted 1 year ago

“Awful,just sprinted photo canvas no texture or high quality. So gutted as it’s not cheap either”

Helpful Report

Posted 1 year ago

“I ordered a banksy canvas 4 piece set. Looks lovely in my living room. No issues with the wallfillers company. However as some advice for the company STOP using DPD. They are a useless company who cant deliver parcels to the correct address let alone deliver it within the time frame they set. If you used another courier I would rate 5 stars and order again. But with DPD involved I wont be returning”

Helpful Report

Posted 2 years ago

Hello Ryan Thank you for your review. We are delighted you are happy with Wallfillers as a company and also that the item received looks lovely in your room. 👍 Though Sorry you had an issue with DPD We use 3 different couriers, and to be fair, DPD gets much more positive feedback than negative. We are sorry this was not the same for you. You ordered your item on the night of Wednesday 30th June, selecting standard 3-4 day delivery. Your order was manufactured and collected from us the next morning, Thursday 1st July. And DPD delivered this to you at 10.34 am on the 2nd of July; your item was delivered within 36 hrs of ordering. If this was not delivered to your address, this might have been left with a neighbour if the driver got no answer from your property. We apologise on behalf of the courier for your disappointment with them.

Posted 2 years ago

“2 canvases ordered. 1 arrived and when running your hands around it, there is a screw sticking out, hasn’t gone through the canvas. But when contacting I was told I have to send a photo for anything to be looked at. To show the screw I would have to rip the canvas. Stupid!! Gave up in the end. Customer service is rubbish and product not 100% as how can you have a screw pretuding and not know. Not a great company at all. Will use another in the future”

Helpful Report

Posted 3 years ago

“The set of 3 pictures do not line up properly, one of the Buddha's eyes and the beads around neck do not line up between the 1st and 2nd picture, very disappointed overall in comparison with the cost.”

Helpful Report

Posted 3 years ago

“I purchased a World map canvas. I don't like it and think it looks very cheap. Delivery was problematic and unhelpful. I called to complain. I wasn't impressed with customer services.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are sorry for your disappointment. however having looked into this, there is no log or record of a call; furthermore, had you called to advise you did not like your item, you are well within our timeline for returns. You would have been advised to put your return request in writing, and you would have received your returns reference by return mail. We have no communication from you in writing at all. We pride ourselves on customer service, and this goes very much against how we work, we are sorry you feel let down, please do contact us by mail, and we will be happy to supply you with the return details.

Posted 4 years ago

“I have not ordered a canvas”

Helpful Report

Posted 9 years ago

Thank you for your feedback Though we fail to see how you can review something with scores that you have not ordered or received? We can only think this is an error from the feedback provider, and we are sorry for the inconvenience caused. Kind regards Wallfillers Team

Posted 8 years ago

“The picture was dull wasn't pleased with it”

Helpful Report

Posted 9 years ago

We are sorry to hear that this item arrived not to your satisfaction. We are unable to do anything unless you contact us directly. Should you have wished, we would have been more than happy to have had the goods returned for a replacement or refund. We have not received any communication from you apart from this review. We pride ourselves on both the products and customer service. We feel the products we offer are competitively priced and have been proven to be popular with our customers. We're sorry and a little disappointed that you did not take the opportunity to contact us regarding your concerns with your order. We encourage customers to get in contact with us so that we can resolve any issues to the customers satisfaction, before leaving negative feedback. We are unable to do anything unless you contact us directly. Wallfillers Team

Posted 8 years ago

Wallfillers® is rated 4.9 based on 3,414 reviews