Wallfillers® Reviews

Name: Wallfillers®
Rating: 4.87

4.9 Rating 3,422 Reviews

99 %

of reviewers recommend Wallfillers®

4.9

Based on 3,422 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

08006129577

Email:

sales@wallfillers.co.uk

Wallfillers® 5 star review on 3rd May 2024

783

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered item on 14/10, a message telling me would arrive by 16/10. On 21/10, following 3 emails, 1 text and 4 unsuccessful phone calls where I was informed that calls couldn’t be answered, I cancelled the order and requested a refund. Wall fillers told me that they weren’t aware that the courier hadn’t delivered.”

Helpful Report

Posted 3 years ago

Thank you for your review. We upgraded your order from standard, to an express next working day delivery as goodwill. We cannot answer phones, as all office staff work remotely; the voice message advises you to e-mail. You sent 2 e-mails within 15 minutes of each other!!! we answered the second e-mail addressing both e-mails received in the one correspondence. We advised that we send all courier information direct, & we cannot track every individual order after despatch, & yes, we did not know the delivery was late. Once we were made aware of this, it was fully resolved with an Apology both form us and on behalf of the couriers. This missed/late delivery occurred over a very demanding and busy period for the courier network during the pandemic. May we also add, the couriers were late delivering due to restrictions within the area, which should also be taken into account during these times.

Posted 2 years ago

“Returned my item order no 100041684 around the 6th October, they have admitted they recieved my order on the 29th October and that I will get a refund but I'm still waiting, hard to believe all these reviews on here are genuine, the quality of the prints I received were very poor and looked tacky let's hope you dont have to return your items, think twice before you order from this website there's much better quality elsewhere for less money”

Helpful Report

Posted 3 years ago

“Never delivered my item due to incompetent courier. Wouldn’t ship it again. Item was returned to them and they promised to refund however still have not. Do not recommend.”

Helpful Report

Posted 4 years ago

“Definitely not what I was expecting”

Helpful Report

Posted 8 years ago

We are unsure what your comment means? We have checked and do not have any correspondence to say something was not as expected, a problem, or anything other? We have tried mailing you on a few occasions also, and have had no response back from you? We are unable to do anything unless you contact us direct, to advise us of a problem. Kind regards Wallfillers Team

Posted 8 years ago

“To be honest the quality of the picture on the website was bright / great / light but when i got the print it was so dull and looked terrible so i have returned it for a full refund just annoyed it still cost me £6 return postage”

Helpful Report

Posted 8 years ago

Most disappointed with your feedback. We are unable to do anything unless you advise us of a problem, on checking we note there is no mention of any problem, just a return request that we fulfilled for you. Wallfillers on screen colours are supplied as an indication only. Even if the resolution of your screen is properly adjusted, we cannot guarantee that the colours you see on your monitor correspond exactly to the Wallfillers colour range. We all see colour slightly differently. Please also note tablets and phones are not the best for colour representations, and also allow that computer screens are back lit. Though we are usually successful at getting them very near. We pride ourselves on both the products and customer service. We feel the products we offer are competitively priced and have been proven to be popular with our customers. We're sorry and a little disappointed that you did not take the opportunity to contact us regarding your concerns with your order. We encourage customers to get in contact with us so that we can resolve any issues to the customers satisfaction, before leaving negative feedback. We are unable to do anything unless you contact us directly advising us of your problem, something you did not do. Kind Regards Wallfillers Team

Posted 8 years ago

“Bought a black & white canvas of tower bridge about 2 years ago that I wanted to replace with exact copy. Could only find a colour one and the picture so I found out was different . The four pieces didn't line up correctly because of forth piece .. That should have included some of the tower to work !!!”

Helpful Report

Posted 9 years ago

We’re sorry to hear that you are unhappy with your purchase. We have not received any communication from you apart from this review. We pride ourselves on both the products and customer service. We feel the products we offer are competitively priced and have been proven to be popular with our customers. We're sorry and a little disappointed that you did not take the opportunity to contact us regarding your concerns with your order. We encourage customers to get in contact with us so that we can resolve any issues to the customers satisfaction, before leaving negative feedback. We are unable to do anything unless you contact us directly. Should you have wished, we would have been more than happy to have had the goods returned for a replacement or refund. Kind regards Wallfillers Team

Posted 8 years ago

“I tried to return this wall filler as it looked completely different that in the picture online. after many attemps to return this item I gave up as the customer service was very poor. very unsatisfied”

Helpful Report

Posted 9 years ago

Thank you for your feedback We have looked further into this for you, and we have NO correspondence from you at all in relation to any problems, or the returning of your canvas. Had we, we would have been more than happy to resolve, replace or refund. Kind regards WallfillersTeam

Posted 8 years ago

“It was that good it's still in the box. the colour we recieved was not the colour advertised very very poor”

Helpful Report

Posted 9 years ago

Hello We are most disappointed to read your comments. Having checked into this we can confirm We have not received any communication from you apart from this review. We pride ourselves on both the products and customer service. We feel the products we offer are competitively priced and have been proven to be popular with our customers. We're sorry and a little disappointed that you did not take the opportunity to contact us regarding your concerns with your order. We encourage customers to get in contact with us so that we can resolve any issues to the customers satisfaction, before leaving negative feedback. We are unable to do anything unless you contact us directly. Please call or mail us before leaving negative feedback We're here to help. Should you have wished, we would have been more than happy to have had the goods returned for a replacement or refund. Kind regards Wallfillers Team

Posted 8 years ago

Wallfillers® is rated 4.9 based on 3,422 reviews