Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.71

4.7 Rating 4,382 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,382 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 30th July 2024

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although we had an issue with one extra large image, in terms of how well it had been stretched- it was loose on the frame and ‘billowing’. One email via the website saw a prompt response within 24hrs from Lorraine who was the epitome of good customer service. No argument or attempt to abrogate their responsibilities. I sent a video of the problem. The following day a call from Lorraine apologising and offering to redo the order, which remarkably arrived by courier the next day. What can I say, some others have complained about the level of customer service, but I have nothing but praise and hold the company in the highest regard. Plus the new pic is perfectly stretched. Excellent service, quality, price and delivery speed. What’s not to like?”

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Posted 5 years ago

“The Picture looked splendid. The frame was also good quality and enhanced the picture. The packaging was second to none and it came pretty quickly. I am very pleased. Well done guys!”

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Posted 5 years ago

“Very fast delivery also very good quality. Love this on my wall. Thank you.”

Wallart-Direct 5 star review on 17th February 2021

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Posted 5 years ago

“Picture was amazing, delivery very quick and prices are reasonable”

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Posted 5 years ago

“Very quick delivery, however one of my items was the wrong size. Although the item wasn't what I ordered, the way Wallart Direct dealt with the issue was professional, quick and easy and the correct item was sent within days.”

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Posted 5 years ago

“Excellent choice of canvas' really good quality and my order arrived in 2 days”

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Posted 5 years ago

“First class website, order process made easy and when I contacted the Customer Services my question were answered totally, so would stronlgy recommend this company.”

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Posted 5 years ago

“I am very pleased with the water lily picture and frame I purchased looks beautiful in our bathroom and it was a very good price to and was just just as stated thank you very much.”

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Posted 5 years ago

“Great choice on pictures and sizes, will definitely use them again.”

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Posted 5 years ago

“Superb elephant canvas, very pleased with it, just what I was looking for plus quick delivery.”

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Posted 5 years ago

“Weekend before last spent nearly £300 on mainly 20" square, antique silver wooden framed classic artwork, comprising of Hukusai, Van Gogh, Klimt, Macke, Matisse and Banksy. Upon arrival two of the frames were damaged, and one of the mounts had rips on them. However, all the frames are quite flimsy, and not as good quality as we were expecting. Also, as most of the frames we ordered were square, the Klimt Kiss picture and the Banksy anti-capitalism picture look odder than we thought as being fattended/stretched. We've called a couple of times, with no answer, and we've emailed a couple of times, with no answer. It's been nearly a week since the arrival, so we would have expected an acknowledgement by WallArt Direct by now. We've asked for 2 new frames, and 1 mount, and neither have they been sent to us in the post. If we don't hear from them in the next 24 hours, we've asked for them to collect the whole order at their cost, and reimburse us the whole order cost (including postage).”

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Posted 5 years ago

“All good thanks.”

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Posted 5 years ago

“Brilliant prints in choices of frames,reasonable prices,great delivery,on your site my only criticism is you cannot see the chosen print in frame with the mount removed,just something for you remedy.”

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Posted 5 years ago

“Excellent service very happy with perches thank you very much”

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Posted 5 years ago

“Nice print and quick delivery, but disappointing that the frame is twisted slightly making it difficult to hang”

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Posted 5 years ago

“Bought several canvas prints over time & they’re always excellent, quick delivery & always well packaged”

Wallart-Direct 5 star review on 13th February 2021

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Posted 5 years ago

“Easy to order, delivered quickly and safely. Absolutely stunning - so pleased with it......”

Wallart-Direct 5 star review on 12th February 2021

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Posted 5 years ago

“Prompt service and fabulous canvas!”

Wallart-Direct 5 star review on 11th February 2021

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Posted 5 years ago

“Excellent product which I bought as a gift for a friend who was over the moon”

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Posted 5 years ago

“Good communication. Arrived quickly. Well packaged and as described. Very happy with quality of the artwork.”

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Posted 5 years ago

Wallart-Direct is rated 4.7 based on 4,382 reviews