Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.62

4.6 Rating 2,101 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

Write Your review

Tell us how Waggel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just signed up ! But very easy to register so very happy with everything so far .”

Waggel 4 star review on 11th August 2020

Helpful Report

“Very good. Please note Our Vet is Coastway in Lewes 137 Malling Street BN7 2RB, You do not have it listed.”

Helpful Report

“Would have liked to talk before purchasing, but it took too long to connect with your live chat. However, I chose to go ahead.”

Helpful Report

“I've only just joined, and my first month free , I like that it covers the teeth as noone else seams to and the price is great , but so far so good .”

Helpful Report

“Really easy however, you do not have my vets most up to date address and i am fearful this will slow the process down considerably.”

Helpful Report

“So far experience has been very good. I have not had to claim anything yet but have insured my 4 dogs and 2 cats and the cover is as good as I was previously getting but much better cost and always someone to chat to to assist.”

Helpful Report

“Simple and straightforward to get everything setup. Like the transparent nature. Just find it really hard to log in to the members area. It's really not obvious and I've been on the site a few times thinking I'd remember how to get to it the next time, but with no luck.”

Helpful Report

“Not too bad but would have liked some more personal contact by phone”

Helpful Report

“I joined on line but could not access my details. I phoned next day and the girl took my details and phoned me back. With it all sorted. So very happy so far.”

Helpful Report

“Good website and chat- disappointing that cover for accidents doesn't start within 24hours”

Helpful Report

“Very impressed with your company profile. My only concern, and maybe you may want to review this, is your “standard clause” about not covering any claims for the first 14 days. While this is understandable and probably desirable to stop fraudulent claims, your competitors (Bought By Many) waive this clause on condition that there is no gap between insurance. I have decided not to go with Bought By Many as it’s hopefully a lifetime commitment to a lifetime policy and I want to choose my dogs cover carefully but, I would rather be without risk for 14 days. Maybe, when taking new (puppy) clients who have had breeders 5 week cover you could try and match Bought By Many for dogs less than 3 months.”

Helpful Report

“Good information at the time of seeking a quote, and lots of flexibility to suit your pocket and needs. Friendly and helpful. Quick, personal responses to questions. Interesting website with lots of things to explore and offers to benefit from.”

Helpful Report

“So far,admittedly limited,experience has been positive. Very concise and seemingly transparent portrayal of the "offer".Very easy to get quote and subsequently sign up.”

Helpful Report

“Hi. I was initially disappointed with Waggel when I was contacted about the claim in relation to it being seen from the notes that it was a pre-existing condition. This response and how it was communicated was at odds with the the dealings and perception of Waggle thus far. However, how you have now dealt with this by adding pre-existing to the policy and accepting this claim, has redeemed Waggle with me as not being 'like all the others'. Well done.”

Helpful Report

“That was nice and simple after an agonising 30 minutes with pet plan and so much cheaper. Let’s hope I never have to use the insurance but if I do I hope they pay out as easy as it was to sign up”

Helpful Report

“Easy to join and competitive price”

Helpful Report

“So far good”

Helpful Report

“Good. Very easy to use”

Helpful Report

“Very early days but really simple to set up, quick online CS and very competitive in price”

Helpful Report

“Would have preferred to not use continuous payment authority”

Helpful Report

Waggel is rated 4.6 based on 2,101 reviews