Waggel Reviews

Name: Waggel
Address: 2 St Helen's place, London, London
Rating: 4.62

4.6 Rating 2,105 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Info

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

2 St Helen's place,
London
London
EC3A 6AB

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“Beware, pet owners, that Waggel is the same as the other companies. They are about profit. Don't pay any pre-existing conditions. Dont get into the trap of subscribing for them, waste of money and time. Stuck with your existing insurer, even if Waggel offers a better deal. Don't fall in "love" with Waggel publicity.”

Helpful Report

Hi Maria, I am sorry to learn of your disappointment. Unfortunately, we do not provide cover for any pre-existing conditions, and we make our customers aware of this before they purchase a policy. We outline this on our website, during the quote flow process and also within the policy document. If you would like to discuss this further, please do not hesitate to contact us. Kind regards, Mareia

“Great all round service, can’t fault them! Such a good feeling to have something positive to say about a service provider in this current climate. Well done Waggel 🐕🙌”

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“Waggel have been brilliant. This is my first claim and all so simple and easy to manage. Would highly recommend.”

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“Amazing! So easy and so helpful.”

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“Easy to submit claim”

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“Very easy instructions to follow”

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“Easy,affordable,simple”

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“Exceptional: Alice in claims sorted out my dog Luca's attack claim. It was all very simple and easy to do online. She means the world to me so thanks a million. Carole.”

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“Good site.”

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“Patronising, fake empathy…made us laugh though”

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Hi Michael, Here at Waggel, we welcome all feedback as it gives us a chance to improve our service. Are you able to provide us with more information regarding your experience. Kind regards, Mareia

“Absolutely brilliant- I’m recommending Waggel to all my pet owner friends!”

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“I was looking to change my pet insurance to Waggel, price seemed competitive and cover fantastic. HOWEVER on querying ‘pre existing condition’ due to my dog being 8th old and therefore at vets on odd occasion for stomach bug or injured paw, I was told they would only assess any pre conditions upon making a claim. I asked if I could send a list from vets if all prior visits however this was not possible. Such a shame as prevents you leaving your current insurer (who I have been with for 8yrs with no problems just increasing premium) and using someone new. Unfortunately I am too suspicious of insurance companies to just ‘wait until I need to claim, as I am sure most illnesses could be linked to a previous sickness or injury”

Helpful Report

Hi Karen, I am sorry to hear that you are dissatisfied with the service provided. Are you able to email me any conditions or symptoms which your pet has visited the vet for in last 8 years. I will have our head of claims assess any relevant exclusions which may apply. My email address is complaints@waggel.co.uk. Kind regards, Mareia

“Very swift and professional dealing with claims. Had a couple of delays but nothing to do with Waggel. Once they had all the details everything was always processed within a few days.”

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“The results are in and the rumours are true! In unfortunate circumstances, my pup was involved in an accident which left me with a hefty bill for his care (900 quid ). Waggel made the process as pain-free as possible when claiming. Their advisors are ever so polite and willing to help, not to mention the online portal is so well made to help track the process from start to finish. For a first-time claim, I couldn't be happier with the result and my sweet pup got the emergency care he needed. You can tell the customer advisors are animal lovers too, pet insurance that truly works!”

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“Excellent service thank you”

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“Waggle have been amazing throughout my whole experience … it’s a very stressful time when your pet is ill or injured and knowing that the insurance claim has been very simple and stress free has been brilliant. Thank you waggle x”

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“This is appalling. I told you NOT to pay this as this claim is not complete. And whilst my dog is dying you are already suggesting the removal of her tumour is not covered you should be ashamed of yourselves and this utter shambles.”

Helpful Report

Hi Mark, As per our conversation, we have obtained the invoice directly from your vet. If there are any additional treatments which you need to claim for, you can submit these as continuation claims and do not need to pay any further excess. If you have any questions you can contact me directly at complaints@waggel.co.uk. Kind regards, Mareia

“Basically, no matter how cute the website, or how competitive the price, what you need to know is how the claim process goes. I have been a Waggel customer for 4 months. My dog got an eye infection. I used the free app to talk with a vet who told me to see my local vet ASAP. I saw the vet and got eye drops. It cost me £71. As I have a £50 claim contribution, I thought this was a good claim to make (small, easy, one off). I used the website. It literally took 2 mins. I then had a long wait for my vet and Waggel to communicate (no idea what the hold up was, it may have been my local vet) but after about 2 weeks, Waggel asked me one clarification question, then within a day, they agreed to pay out. And today the £21 went into my account. Really easy. No issues. I will report back as to what the insurance policy increase to at renewal, but hopefully it will be negligible. From illness to money in the bank was 24 days.”

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“I first saw waggle on my tablet in an advertisement so I had a look and seems to be very good and very straightforward to fill in your application online”

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“Waggel are an excellent pet insurance company, the claim process is incredibly easy and stress free. I highly recommend Waggel to everyone who loves their pets!”

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Waggel is rated 4.6 based on 2,105 reviews