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Waggel Reviews

4.6 Rating 2,089 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

4.6

Based on 2,089 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Waggel 5 star review on 26th March 2023

Lesley Robertshaw-Brennan

Waggel 5 star review on 16th March 2023

Bernadette Paterson

Waggel 5 star review on 2nd February 2023

Vanessa Reddicliffe

Waggel 5 star review on 18th January 2023

Jennifer Hunter

Waggel 5 star review on 20th December 2022

Waggel 5 star review on 1st December 2022

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is appalling. I told you NOT to pay this as this claim is not complete. And whilst my dog is dying you are already suggesting the removal of her tumour is not covered you should be ashamed of yourselves and this utter shambles.”

Hi Mark, As per our conversation, we have obtained the invoice directly from your vet. If there are any additional treatments which you need to claim for, you can submit these as continuation claims and do not need to pay any further excess. If you have any questions you can contact me directly at complaints@waggel.co.uk. Kind regards, Mareia

“Basically, no matter how cute the website, or how competitive the price, what you need to know is how the claim process goes. I have been a Waggel customer for 4 months. My dog got an eye infection. I used the free app to talk with a vet who told me to see my local vet ASAP. I saw the vet and got eye drops. It cost me £71. As I have a £50 claim contribution, I thought this was a good claim to make (small, easy, one off). I used the website. It literally took 2 mins. I then had a long wait for my vet and Waggel to communicate (no idea what the hold up was, it may have been my local vet) but after about 2 weeks, Waggel asked me one clarification question, then within a day, they agreed to pay out. And today the £21 went into my account. Really easy. No issues. I will report back as to what the insurance policy increase to at renewal, but hopefully it will be negligible. From illness to money in the bank was 24 days.”

“I first saw waggle on my tablet in an advertisement so I had a look and seems to be very good and very straightforward to fill in your application online”

Waggel 5 star review on 18th July 2022

“Waggel are an excellent pet insurance company, the claim process is incredibly easy and stress free. I highly recommend Waggel to everyone who loves their pets!”

“I have been paying for Waggle insurance for over a year now, as initialy when we got our dog they seemed like a good company, with modern values and a good offer. As time went by I realised that the insurance is pretty much useless. Excess contributions minimum mean that most problems requiring a vet visit will end up costing £100-200, which is under the excess, and so cannot be claimed. So far there was never something that we could claim for, which doesn't mean we haven't found ourselves with vet bills that created financial burdains when payed. Recently our dog has developed a few behavioural issues that started becoming of increased concern, and after consulting with a trainer and qualified behaviourist we have started expensive training to ensure our dog is healthy and happy and won't get hit by a car or get in trouble. Unfortunately, althoug Waggel say they cover behavioural treatment, they are refusing to help us with covering part of this training, because we have not consulted a vet to refer us to this. Honestly, non of the dog owners I have met so far have consulted with a vet before consulting with a trainer/behaviourist first, when encountering such issues, and so for the one time I actually thought this insurance could help us in reducing a substantial financial burdain, it has proved useless once again. I would highly recommend avoiding this useless insurance, which is simply money down the drain with no actual coverage that is useful except in extreme cases.”

Hi Guy, I am sorry to learn that you are unhappy with the service provided by Waggel. Here at Waggel we allow our customers to choose their own excess when setting up the policy. This is so that the policy is tailored to their own budget and needs. Our customers have the option to contribute nothing towards a claim or anything up to £250. Please note that excess is not due for each claim submitted and instead is for each condition claimed for, per policy year. For example, if you were to claim 10 times in one policy year for the same condition, you would only pay the excess once. I can see that you have not actually submitted a claim yet for the behaviour training. can I please ask you to log onto our website and submit a claim, once this has been done we will have a customer champion assess your claim. If you have any questions regarding this, please do not hesitate to contact us. Kind regards, Mareia

“The app is easy to navigate, however it didn’t allow me to add some information i.e: that this is 3rd vets visit for this problem.”

“Marvellous service which has kept me informed of the progress of my claim from beginning to end. Frendly emails and great resolution of the case.”

Waggel 5 star review on 13th July 2022

“Great service by the team. My claim was denied, I clarified the information needed and my claim was approved. Thank you for your hard work.”

“Excellent service and no fuss, I did not really expect my claim to be successful as it only involved the dogs eating grapes, but I am delighted the Insurance covered this anyway, very pleased with the outcome. Thank you very much”

“Very easy to complete claim”

“Excellant. Thank you much for caring about the welfare of my 2 cats. But mainly for settling my claim without hassle. I will recommend Waggle to my friends.”

“We have found it quite stress free, which h, at a time like this is most welcome.”

“As with any insurance there are questions etc but once I knew what I was doing it was very straight forward and the people on the chats were so lovely and very helpful I asked many many questions and they were always polite. And the whole process was very see through. Very happy. They paid out for my 11year old dog to have surgery for a lump removal.”

“I have been through a devastating diagnosis and experience with my first puppy whom I purchased from a KC registered breeder, following the best advice, including tests. Sadly the diagnosis was not detectable until 10 months at which time we had bonded and grown to love her deeply. Waggle have been so empathic and professional dealing with my claim in a swift and hassle free manner. They stayed in contact and updated claim in a timely manner and were clear and concise throughout. The whole process was stress free at a very, very sad time. I would recommend wholeheartedly. Julia”

“good, efficient service, took a weight of my mind.”

“I must put my hand on my heart and thank those at Waggle for a very quick, caring and compassionate approach in dealing with my insurance claim. Waggle was very helpful, reliable, knowledgeable and friendly during our correspondence. They settled the monies that were in need of being paid for my pet's treatments. I couldn't wish for a better company. A huge thank you to you all at Waggle.”

“How can a cowboy company like this still operating in UK ,what a scam company ,DO NOT INSURE with them they take all your money and when you try to claim in the future they just simple avoid ,this happen with my daughter's wonderful dog who passed way in a car accident ,the right word to describe this company is MONEY SHARKS ,the government should ban cowboy companies like this ,go to a trust company like direct line ,like me so far so good ,good lucky everybody”

“Communication has been quick and informative. Having a champion is really helpful”

“Excellent”

“Everything so quick and easy, thank you and I appreciated the personal touch, I agree Finn should definitely take a break from squirrel chasing!”

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Waggel is rated 4.6 based on 2,089 reviews