Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.62

4.6 Rating 2,100 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service : got an email declining my claim tried to answer it , you can’t one way only . Phoned instead , no one is available leave your number we will get back to you . Yes three hours later . Your cat is allergic to the saliva of a flea hence he is poorly . Our small print clearly states your pet should NEVER get fleas and if he does your policy is null and void . £625 plus two years premiums . Oh yes and they said the vet found ONE flea on my cat . Left by another cat patient that day ? No waggel thank you .”

Helpful Report

Hi Vincent, I am sorry to learn that you are unhappy with your claim decision and our customer service. As per the terms of your policy it is important to keep up to date with any routine treatments. Unfortunately, your pets medical records show that he has not had any flea treatment in the past and this may have prevented the dermatitis occurring. If you would like to discuss this further, please do not hesitate to contact us. I can see that you attempted to call us out of our operating hours and due to this there was no answer. However, as you have mentioned we always call our customers back during our working hours. Kind regards, Mareia

“Hassle free and very quickly paid out brilliant service”

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“Fell for their ‘we’re different’ they are not … won’t pay out, don’t waste your money people!”

Helpful Report

Hi Claire, I am sorry to learn that you are unhappy with your claim decision. I can see that your claim was declined due to the condition being present prior to your policy with Waggel. As per the terms of your policy, we are unable to provide cover for any pre-existing conditions. If you would like to discuss this or have any further information to provide please do not hesitate to contact us. Kind regards, Mareia

“My puppy ripped her leg open on a brick patio, i thought she was going to bleed out in my arms on the way to the vet...the PDSA stepped up and did an emergency operation and saved her life... i filed a claim with Waggel, and they paid out with no hassle within 7 days! Highly impressed! 5*”

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“Easy to set up a policy”

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“promote themselves as covering dental work for pets, but bury in their small print the very specific requirements that need to be met for them to cover said work. If you are going to sell yourselves on covering dental, you need to be more transparent about what requirements need to be met.”

Helpful Report

Hi James, I am sorry to learn that you feel we were not transparent. When a customer purchases a policy with Waggel, they are sent an email which informs them that a dental check must be carried out within the last 12 months. This is to ensure that the teeth are in a healthy condition and there are no pre-existing conditions. Furthermore, this is also outlined on our website and within the policy document. If you would like to discuss this further, please do not hesitate to contact us. Kind regards, Mareia

“An email from waggel is also an email you can’t reply to . You phone and get the message there is no one available to take your call . Claim denied , if you look at the small print ! Waggel does suck and I will make it my business to trash waggel at every opportunity”

Helpful Report

Hi Vincent, I am sorry to learn of you dissatisfaction. I can see that you have already spoken to one of our customer service representatives. Our phone lines are open Monday to Friday 9am to 5pm. You are more than welcome to contact us out of these hours and we will give you a call back during our working hours. Can I please ask you to dispute your claim outcome and we will have a different customer champion reassess your claim. Kind regards, Mareia

“Very efficient, transparent, quick and polite xx”

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“Paw-some so far, I had to make one claim. This took about two weeks to pay out. This was easy to do via website. I’ve also used vet video calls, which have been very helpful. Thank you Waggel.”

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“Very fair, understanding, and compassionate service.”

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“Fantastic and efficient”

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“All the staff have been caring, helpful and caring , will definitely recommend .Thank you”

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“Interesting ?”

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“Great experience - this is thankfully the first time we’ve had to make a claim on our insurance and I was expecting the process to be protracted & tricky. It was very quick and easy and I was very well supported. Thankyou”

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“Exceeded my expectations claim approved and paid really quickly. Thank you”

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“Excellent. Not unhappy at all but two things 1) limping on front leg I was told was Blue trying to compensate for back legs dysplasia so are connected! 2) how did you know about X-Rays/medicines ?”

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“My puppy has been insured with waggel since I brought her home. I never thought I’d need to claim but unfortunately my puppy hurt her leg and I’ve had to make several claims over 2 years to ensure my pup is okay. Waggel have been amazing. They have answered questions quickly and settled all claims promptly. I highly recommend taking out a life policy for your beloved animals. It really has been a god send. I appreciate the communication that Waggel provide and that is rare to find these days! Thank you so much Waggel!”

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“Fantastic customer champion. Very friendly and quick service. Thank you so much”

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“A tricky start , but they stepped up to the plate when it was needed most 👍👍”

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“Excellent - friendly, efficient and personal.”

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Waggel is rated 4.6 based on 2,100 reviews